Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Jack
United Kingdom · Couple · November 2025
“A scam - do not use.”
−This listing is a scam. Do not use on any account. The keys left in the key safe were not the correct ones for the property and we could not gain access. The owner was not able to help and we had to book alternative accommodation late at night at our own cost. The owner also scammed us into paying a £100 "damage deposit" prior to the booking. This has not been returned and we have still not been refunded for the cost of the booking four weeks after the date. The owner is not responding to our messages or those from booking.com. Hoping that booking.com will refund us the money but otherwise will be making a claim on our credit card. Don't get yourself in this situation - there are legitimate places available nearby.
Gaz
United Kingdom · Couple · October 2025
“Perfect retreat”
+Well laid out beautiful home
−Nothing
Jane
United Kingdom · Group of friends · October 2025
“Beautiful apartment, great location, deposit refund process needs improving”
+Beautiful, clean apartment with good amenities in a great location.
−We had a good night in apartment prior to early Prestwick flight. Sadly, In common with other reviews we had an issue with the damages deposit. Received request to pay £100 damages deposit on day of our stay, told refund would be made day after if all ok. Chased and advised different dates refund made but not received and now not responding. Booking.com been great and taken ownership to resolve but still no refund. It’s let the property down, really wanted to rate a 10.
Christopher
United Kingdom · Family · October 2025
+The property was lovely
−The phone number on this doesn’t get answered. Against my better judgement as we were sat outside of the property with our new born in the pouring rain gave a refundable deposit of £100 on October 17th (was assured the deposit would be deposited back into our account within 2-7 days upon inspection), still not received the refund. Tried messaging the property several times. I’m still working on getting the deposit back, thankfully the whole situation made me feel uneasy so I have taken videos of the property on leaving as proof that the place was left as it was found.
Deborah
United Kingdom · Couple · October 2025
“Wonderful stay in Prestwick”
+Roomy, clean, beautifully furnished and near all the shops, bars, restaurants and train station and sea front. Would definitely stay again.
−Nothing
linda
United Kingdom · Group of friends · October 2025
“Could have been great but ended up extremely stressful.”
+The apartment was clean, modern and spacious. Being close to the Airport was the reason we booked it.
−It was advertised as having a sofa bed. When I contacted the host to ask for bedlinen he said the booking had came through for 2 people and there was no bedding. When I explained i had confirmation at my end it had been booked for 3, the host was rude and threatened to take money from my deposit for an extra person! A simple apology would have been enough for me. Never in all my years travelling have I experienced such a shockingly rude and dismissive host!
Margaret
United Kingdom · Couple · October 2025
“Thoroughly enjoyed our stay.”
+The flat is lovely, very comfortable, very clean
−Communication before the first day of our holiday could have been better. The phone number to contact the host given on booking.com was unavaliable. Also some of the spars on the bed were broken and there was also one missing.
David - Preston
United Kingdom · Couple · September 2025
“Great accommodation”
+The apartment is large and very tastefully furnished and very clean. Well located near the centre of Prestwick and good value for money. Well located near Prestwick. We were sorry that we only had one night before catching the ferry to Arran.
Linda
United Kingdom · Couple · September 2025
“Great location”
+The property is in an excellent location for everything in Prestwick The house is well decorated and the front room and bathroom are beautiful. It was very clean throughout.
−We had a great two nights BUT a few issues. To start with the key safe on back gate is extremely stiff to open after entering the code. There is no access to utility room so no use of a freezer, kitchen bin, boiler for heating or garden cushions. They all can be seen from the garden through the window into utility. After paying the £100 damages deposit I was told I would have it back within seven days. I finally received it after numerous messages to Gary and Booking.com five weeks later !! This is not acceptable. The property has so much to offer but so many things spoil it.
Ann
United Kingdom · Group of friends · September 2025
“Had a great few days”
+The location was fantastic
−The bed pillows definitely not up to the standard of the of the apartment