Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 25 reviews.
Colleen
Ghana · Group of friends · October 2025
“Haven in Santo Spirito”
+I really enjoyed the two bedroom lounges, which were really comfortable. The kitchen was stocked with everything you could need, and we replaced the empty olive oil bottle. It was clean and modern, as well as well-decorated. We made use of the washing machine and drying rack while there. I loved being in Santo Spirito, so close to the Piazza and Porto Romana. Just wish there was more time!
−The water temperature in the bathroom was very fickle. It could go from scalding hot to ice cold in seconds.
Maria
United Kingdom · Group of friends · September 2025
“Very pretty and perfect location, host was lovely and very helpful”
+Lovely painting on ceiling. Very central but not loud or too busy.
Magdalena
Poland · Group of friends · July 2025
+Comfortable apartment. Close to all attractions. Lots of pubs around.
−Clogged drain in the shower, which was very unpleasant during a drip. Considering that you pay 130 euros for cleaning, this should be fixed. Service unpleasant. I was there on time (maybe 3 min after). I spoke to the service lady, who said she had no time and had to go to the next person (phone call, not text message). As a result, I waited for her for about 40 min (we sat with my family under the building, like some homeless people). I didn't have the form filled out, because I had traveled in Tuscany earlier, and the internet works very poorly everywhere. Besides, we had an argument with the lady from the service, about the damage deposit. In the end, I was sentenced to a fee of 25 euros for late check-in.... Pomino that I was the one who waited for the lady. I had the impression that it was for punishment.... While the place is nice, I don't think I will ever stay there again.
Diana Paola
Mexico · Family · July 2025
“Overall, the apartment is ok. The location makes up for the inconveniences. However, I would not recommend the place fo”
+Amazing location!
−The water temperature of the shower is impossible to regulate. With a family of 5 using the same bathroom, it took longer to get ready as, everyone had to wait (and waste tons of water) for the temperature to be bearable, as it goes from extremely cold to extremely hot in seconds. My daughter and I have long hair, so showering and washing hair was a nightmare. Thank goodness we were able had to leave a night early and moved to a nicer apartment with a decent shower (and decent water heater). We also were not provided bed linens for the sofa bed, and my son had to sleep for our entire stay (we booked for 6 nights!) in a filthy mattress protector. Thank goodness I found a fresh flat sheet for him to cover up. When I reached out, they told me I should have contacted them the night of our arrival. I admit it was my bad not to have alerted them the first/second day but we had activities scheduled outside Florence and by the time I got to the apartment it was late nights. Anyways, when they are so strict about their policies to customers, they could also understand and be a bit more sensitive and service oriented, especially if they missed a basic accommodation point like placing fresh l
Teresa
United Kingdom · Family · April 2025
“Great, centrally located apartment in Florence.”
+The apartment was extremely well equipped with every necessary appliance, crockery, cooking utensils etc. The bedrooms are spacious, double beds in both and lots of wardrobe space, long mirrors, tvs. Excellent lock on apartment door itself. Location in Santo Spirito was great. Less than 15 mins walk to shopping, and many tourist areas; very centrally positioned. Loads of restaurants- some good ones on the same street! Bus stop nearby- 5 min walk.
−There is no lack of hot water at all, but for whatever reason, the shower thermostat is very sensitive - water can suddenly turn extremely hot or cold when you think temperature is to your liking. We both found it difficult to regulate.
Estefanía
Netherlands · Family · November 2024
“Good”
+Friendly staff, they left some coffee and tea for us for free. The apartment was extremely spacious and well equipped (ACs, sofa in bedroom, hairdryer, full kitchen with dishwasher, large dressers, etc.). The location was quiet yet very accessible by public transport. I would stay here again.
−The bed seemed quite old and somewhat hard. The linens could also be renewed. There was an odd smell in the kitchen, it seems the apartment could use some extra airing out. It goes away once you open the window but mosquitos can get in, a net for that would also help improve it. Watch out for the floor inside the bedrooms, in some areas it's uneven and you may trip.
Fleur
United Kingdom · Family · November 2024
“Very good”
+Great location. Decent size. Felt safe.
−The heating wasn’t on.
Mirela
United States · Family · June 2024
“Exceptional”
Jose
Venezuela · Family · June 2024
“Great place”
+Everything is perfect
−Could be improve the accommodation have some tea and coffee and why not a bottle of wine available (in place we found sugar, salt, olive oil, and in the toilet some clothes detergent)
George
Germany · Family · June 2024
“Good location, easy access, clean, accommodating, amazing staff !”
+Great location in minutes walk distance to the main attractions. We had a great stay without the stress of using public transport or a car. The kitchen equipped with all you need for trying some Italian recipes for your own. Verry good restaurants and Pizza in Piazza Santo Spirito, two minutes away from the apartment.