Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
Roberto
Serbia · Family · January 2026
“A comfortable place in the middle of Florence”
+The location is perfect. It is near to the main places and also there are a lot of convenience stores, restaurants and facilities around.
Svetlana
United Kingdom · Family · December 2025
“Strongly unrecommended”
+I really liked the location. It’s just a 10-minute walk from the Duomo, close to the market, and surrounded by plenty of great places to eat.
−Unfortunately, the stay was very disappointing. There was absolutely no support from the staff , once you pay, you’re basically forgotten. Before arrival, I had to fill out a very long and complicated form with personal details, and the property charged additional fees, including an international transaction fee. When we arrived, the entrance door simply wouldn’t open. No matter how many times I tried to contact the staff, nobody responded. Thankfully, some neighbours came out and helped us get inside. Even after check-in, I kept trying to reach the staff to get an invoice, but my messages were ignored. Several of them still remain unanswered. This is a major issue, and I would not recommend booking this place , if any problem comes up, you’ll have to solve it on your own. The apartment itself also had issues: the bed was uncomfortable, the shower was inconvenient, the ventilation made a loud noise, and the fire alarm kept going off randomly during the day and even at night. We had to figure out how to switch it off manually.
+Beautiful little house.
Alina
Romania · Couple · April 2025
“it was the cheapest option in that area”
+Nice room close to the train station with comfy bed and terrace.
−Check-in process: Although I received self-check-in details in advance, on the day of the arrival I was informed that I needed to personally meet the host to collect the key. The host asked for 30 minutes' notice, but despite notifying him 70 minutes ahead, he was unavailable. After rescheduling, he was late, disrupting our plans. This caused us to miss a pre-paid tourist attraction that was unavailable on other days. Room conditions: The room had a persistent damp smell. Lack of transparency: The host sent me a message telling me that positive experiences can be shared publicly in the review, but issues should be reported privately. I really don't like this approach, as transparency is key when choosing accommodations. Excessive communication: I received daily messages and even a call through various channels during my vacation (via Booking, Whatsapp, call on my phone). While I understand the intent to ensure a smooth stay, it felt intrusive.
Vicki
Japan · Couple · September 2024
“Very good”
+Kitchen was well set out and had everything we needed.
−Washing machine wasn't working. No place to hang clothes. Back patio looked great in the photo but was lack luster.
T
United Kingdom · Family · March 2024
“Great.”
+Great location, a short walk from everything. Flat was clean, comfortable and had everything that was necessary. Monika is an accommodating and friendly host. Communication was easy.
Mr
Greece · Couple · October 2023
“Unacceptable”
+The location is close to attractions and the train station. Clean sheets and towels (as mentioned by the administrators when we complained about the overall image of the property).
−Constant automated messages even after we completed the requested online check in, resulting in confusion. Apart from clean sheets and towels, the general picture of the accommodation was disappointing. Cobwebs on the ceiling, walls stained by insects killed and more, damage to the walls. Peeled wooden ceiling. The apartment is very dark. Worse than the condition of the accommodation was the response from the managers. When we complained about the accommodation they blamed us - with a message entirely in Italian - that we are trying not to pay the tourist tax and that the price (110 euros per night) is good since we have clean sheets and towels! Their excuse in subsequent communication was that the damages were due to previous guests. Unfortunately, they had not put recent photos in the listing so that we would know to avoid this accommodation. The reason we stayed at the property is that we didn't have time (and the energy) to look for something else (we were in Florence for two and a half days). Overall the feeling we got was negative and disappointing. Although explicitly mentioned in the reservation, the requirement to take out the trash when leaving the accommodation (while th
Polina
Serbia · Group of friends · September 2023
“Very good”
Mohammad
Jordan · Couple · April 2023
“Very good”
+Kitchen, internet and location
−noise
Verified traveler
November 2018
+ottima la posizione appena sufficiente la struttura