Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
mdakane
South Africa · Couple · November 2026
+My partner and I love the Palm Cottage. It gives us the time and space to just be alone, and away from the world. We've been there twice already. We would definitely go back
−My partner and I stayed for 2 nights, our towels were not changed, and when we asked for them later the day, we noticed a bad energy from the host that now we have 4 towels, asked to give previous 2 back, but we were told to keep them. Anyway it's not about the towels, it's about the attitude. We like the Host, maybe we just expected the same energy as the 1st time we were there. Anyway, like I said, we would still go there a million times. Thank you for having us
Fadi
South Africa · Solo · October 2026
“Never again sums up this stay.”
+Unwelcoming person whom you collect the key from. Check in time is outrageous to say the least. If you unable to meet the needs of a traveler than employee additional people. Location was inaccessible nor is anything walking distance to anything. Cannot leave any food on the countertop. Ants 🐜 begin invading. Cupboards smell musty due to the insane humidity. Expected, however not all places in DBN have this problem. This is a you (host maintenance issue). One night of rain made all the pillows smell of mildew. Again, a you/ HOST problem. The TV is insanely high. About 6 inches from the ceiling. RIDICULOUS. So, you are straining your neck to view the TV. The couch ( if that is what you wish to call that) is 😡 broken. This host has to replace the coach. How are you able to sit on that. Might as well sit on the cushion or floor. More comfortable than that horrendous thing. Belongs in a junk yard. I ended up sitting on the chairs the entire stay. The refrigerator is simply for a dorm use or keep water. Not for a place like that. There was a build up of ice which means that it needed a manual defrost. If I was not desperate for a place at short notice I would avoid this place. This pl
−Unwelcoming person whom you collect the key from. Check in time is outrageous to say the least. If you unable to meet the needs of a traveler than employee additional people. Location was inaccessible nor is anything walking distance to anything. Cannot leave any food on the countertop. Ants 🐜 begin invading. Cupboards smell musty due to the insane humidity. Expected, however not all places in DBN have this problem. This is a you (host maintenance issue). One night of rain made all the pillows smell of mildew. Again, a you/ HOST problem. The TV is insanely high. About 6 inches from the ceiling. RIDICULOUS. So, you are straining your neck to view the TV. The couch ( if that is what you wish to call that) is 😡 broken. This host has to replace the coach. How are you able to sit on that. Might as well sit on the cushion or floor. More comfortable than that horrendous thing. Belongs in a junk yard. I ended up sitting on the chairs the entire stay. The refrigerator is simply for a dorm use or keep water. Not for a place like that. There was a build up of ice which means that it needed a manual defrost. If I was not desperate for a place at short notice I would avoid this place. This pl
mofe
South Africa · Couple · October 2026
+It is located in a good place, between Durban North and Durban South. It was comfortable, bar one or two things that can be improved upon.
−The sofa is extremely uncomfortable. The television is placed quite high and so one has to stfain one's neck and back to watch it. The ensuite bathroom/toilet is open on top, which means smells move into the bedroom, inspite there being an extractor fan.
Declan
South Africa · Family · October 2026
“Great location, but the small things let it down”
+The location was great as it was close to schools where our children had sports fixtures. We weren't on holiday so did not view it through those eyes. Banana Palm offers good value for money, but like with most things: you get what you pay for. That said, with a little more attention to detail (at not a lot of cost), this place could be so much better.
−I booked 2 nights at Banana Palm for our family of 5 knowing full well that it was not going to a be a stay at The Savoy. However, even though it's a budget-friendly offering, there are still some basics that should be met. The bed count is not as it is listed on the booking platform. Bedroom 1 only has a double bed - not "1 single bed & 1 large double bed". This is misleading. Be that is it may, one of our sons had to make do with one of the 2 sleeper couches. Not a very comfortable night's sleep. Despite booking for 5 people, there was no bedding supplied for the sleeper couch. I really had to motivate to the caretaker that we needed sheets at the very least least. He did eventually bring two, but there were no pillows or duvet. There were also only 3 bath towels supplied, and not enough glasses (4), mugs (3) or forks (4) to cater for this unit. The caretaker was able to get 2 extra towels, but not the other items. The WiFi signal is not strong or stable enough to watch DSTV or other streaming platforms from the smartTV. It was ok in the early hours of the morning. It's the little things that could make a stay here that much better. For instance: ensuring there are enough essenti
Goolam
South Africa · Solo · October 2026
“Amazing”
+Amazing staff, amazing location, safe parking, valuables kept in a safe... Full kitchen with fridge, stove, oven, cups plates knives and forks and all kitchen appliances, microwave, kettle, frothing machine, the were towels and toilet paper in the bathroom.... You would only need to bring general toiletry items
−Wear and tear on the cupboards. General wear and tear on facilities, they need to be refurbished and serviced...bigger fridge needed... It's oddly shaped shelves I couldn't even clarify this as a bar fridge or a normal one.... IT'S A SHAME THEY DON'T ADVERTISE ON THE AD THAT NO VISITORS ARE ALLOWED AND YOU ARE SUBJECT TO A FINE
Nozipho
South Africa · Solo · October 2026
+It’s exactly like pictures
−The person welcoming the guest was very much unwelcoming.
Annalize
Namibia · Solo · September 2026
“Very peaceful place, enjoyed my stay. Mr Immanuel the staff on premises has been very helpful and friendly.”
+The place is centrally located, close to many places. It is in a very secure neighbourhood
−I love everything about the place, except the couch in the apartment where I stayed was a bit too old.
Tshiamo
South Africa · Solo · September 2026
+It would have been nice to have a few amenities , like soap , and a shower rack to put my toiletries in the shower , some salt and pepper or sauces , milk in the fridge , extra blanket or electric blanket and heater , the couch could be slightly more comfortable too , its old and finished but everything else was exceptional , very clean and comfortable.
sizakele
South Africa · Group of friends · August 2026
“fantastic”
+comfortable space
−not applicable
Jenny
South Africa · Solo · August 2026
+It was very private
−None