Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 95 reviews.
Neil
Canada · Couple · April 2026
“Had a great time, may visit again some day outside of the seaweed season, cuz that really sucked.”
+There was no breakfast available at our location... and the unit was Good except that we only had 2 small frying pans and a very small pot... which made cooking anything very difficult... So we purchased a medium sized pot and a Microwave container with a lid that we could make a lot of stuff in the microwave with, we also purchased a Large bowl with a Strainer that could be used for salads /or chips etc...plus a few extra small towels to dry dishes with and some extra scrubby pads -All of which we left there for the next tenants to enjoy.
−See above + Had a great time, may visit again some day outside of the seaweed season, because that really sucked.
Marek
Austria · Couple · March 2026
++clean room +not very crowded, maybe 20 people in the hotel +big pool +no cucarachas +price
−-the first room they gave me smelled so bad (mould), that i had to change it. That was no problem, i immediately got another room -the next day in the morning i realized, that there is barely water coming out of the shower and only cold water -Alejandra from Ophelia told me, that they are going to fix that. They didn't. I asked the day after and didn't even get a response from that moment -the whole complex was built poorly, like most houses on the peninsula. Its falling apart. I was there two years ago and it was in a much better condition
Vlada
Germany · Couple · February 2026
+Great hotel,large, aesthetic, and beautifully designed. The rooms are cozy, with a big TV featuring YouTube and Netflix. Many guests come here to work and relax at the same time. The pool is huge and cleaned daily, there’s a gym, and even washing machines. The location is a bit questionable,about a 17-minute walk to the nearest big store, and taxis often refuse to come here. There are no nearby cafés or restaurants, but the rooms have everything you need for cooking. The shower water is slightly salty. Overall, it was a fantastic stay, and the Tulum beaches are amazing! You can walk to the town center, to a cenote, and we even walked to the nature reserve (about an hour along the road).
−Location
federica
Italy · Couple · January 2026
“Nice from the outside but very dirty room”
+The location looks very pretty, the pool area is great. Nice gym and laundry room (that you can use for free).
−The room was very dirty, especially the floor, it seemed like it was not being vacuumed cleaned in weeks. We put our luggage on the floor and it got full of dirt (see picture). The room had a strong smell of mold. The only staff available there is the cleaning personnel and the security people, almost none of them speaks english. If you need help with something good luck, the costumer service through WhatsApp is only available for a few hours during the day and they don't even respond.
Jasmin
Germany · Group of friends · March 2026
“Für eine kurzen Aufenthalt top ☺️”
+Großer Pool und nette Gastgeberin
−Der Pool wurde nicht so oft gereinigt 🙈
Débora
Brazil · Couple · March 2026
“Bom custo benefício mas cuidado”
+Acomodação confortavel, quarto bonito e com cozinha equipada. O predio em si é otimo, a piscina é ampla e a academia mais ou menos, da pra virar.
−A localização é boa, central mas para chegar é horroroso! Rua péssima, na pericsria do bairro, não é asfaltada, cheia de buracos e sem iluminação. Não indico para mulheres que viagem sozinhas, não é nada seguro.
Elena
Italy · Couple · March 2026
“Bellissima piscina ma pessima gestione”
+la struttura è molto bella, immersa nel verde, perciò silenziosa. La piscina è molto ampia e la zona annessa, con divani, tavoli, sdraio di legno, veramente di buon gusto. Eravamo già stati da Ophelia nel 2025
−Dopo un anno, senza accurata manutenzione, gli appartamenti cominciano a mostrare problemi: la cassetta di sicurezza era rotta, una delle lampade accanto al letto pure...Ma quello che proprio non ci è piaciuto è stata l'assistenza. Inesistente. Ora la reception non è più presidiata. Si accede con lockbox all'unità che viene comunicata 24 ore prima mediante un contatto WhatsApp, attivo dal lunedì al venerdì in orario 9-18 e il sabato mezza giornata. Se c'è qualche problema fuori orario....te lo tieni. Inoltre noi avevamo prenotato un appartamento al primo piano, scegliendolo qualche mese prima tra quelli disponibili. Ci hanno assegnato invece una unità al piano terra dicendo che non ce n'erano altre (ma controllando in Booking invece c'era disponibilità). A volte è mancata l'acqua calda e in 5 giorni nessun cambio asciugamani del bagno. 1 solo rotolo di carta igienica a disposizione nel bagno, e nemmeno era intero
Ventas
Mexico · Solo · March 2026
“Habitación diferente a lo que promocionan”
−Reservé en el alojamiento por una noche ya que en las fotos se ve muy bien la habitación y por el precio parecía todo correcto, pero al llegar entregaron una totalmente diferente. Un cuarto deteriorado sin decoración, con mal olor y no tenía toallas. Después de insistir con el arrendatario se hizo un cambio de habitación a una mejor sin embargo me parece muy poco ético que anuncien una unidad que no tiene nada que ver con lo que te presentan al llegar.
CINDY
France · Family · February 2026
“Beau sur les photos mais vraiment vieillissant”
+La grandeur de l appartement
−Pas de réception, juste un contact wattsap… nous n avions pas de draps pour les enfants qui allaient dormir sur le canapé, personne pour nous les donner, on les a eu que le lendemain…piscine mal entretenue, terrasse et mobilier en sale état
Giovanni
Italy · Couple · February 2026
“Molto umido”
+L' atmosfera della giungla.di tulum
−In 5 giorni non hanno mai rifatto la camera e cambiato gli asciugamani erano sempre bagnati perché c'è molta umidità non asciuga nulla,manca il phone per i capelli e il condizionatore non emetteva aria calda. Se piove è un disastro La cucina era inutilizzabile per mancanza di tutto. Lo staff inesistente, se hai un problema te lo tieni. Va bene per un paio di giorni non di più Io e mia moglie ci adattiamo facilmente ma non potersi fare una doccia e asciugarsi non va bene, ok che siamo in una giungla ma così si esagera ..tarzan viveva meglio 8