Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 126 reviews.
Eric
New Zealand · Family · September 2026
“Excellent location and very well appointed for families”
+Abby (on site host) was responsive when we contacted her to collect the keys on arrival. She took us to the apartment and showed us around, and she clearly explained the check out procedure and answered any questions we had. Apartment ended up being more than what we needed for a short 2 night stay - very clean and had everything we needed. Location was excellent - very central to Mt Maunganui restaurants and cafes, and very easy to access Mercury Baypark (we were in town for AMIS Games). Would definitely like to come back for a longer stay - highly recommend!
−Very minor thing - TV only had Freeview although there was a Sky TV remote (but could have been a user issue on our part!)
Tara
New Zealand · Family · August 2026
“Awesome locaation, pool is epic. Lovely owners. Totally recommend.”
−the bunk beds were in an alcove and didn't have a door so the kids felt quite cheated of a room as such.
JONATHAN
New Zealand · Family · August 2026
“Great place, we will be back”
+Great location , good facilities , a nice comfortable place.
−The toilet upstairs seat was loose
Sarah
New Zealand · Family · August 2026
+Location was amazing, check in and out was a breeze, apartment had everything we needed for a comfortable stay. Heated outdoor smaller pool on top level was a bonus.
Craig
New Zealand · Family · June 2026
“A comfortable and clean apartment in a great location close to cafes, beaches and Pilot Bay”
+Great location and comfortable apartment with everything we needed. Considered good value for money.
−There were a few small relatively minor repairs and maintenance issues that could be addressed (to be expected with age of apartment and didn’t affect our stay as such) Also found the garage door remote a bit fickle.
Amber
New Zealand · Family · June 2026
“Excellent location, great apartment!”
+We had a great stay here and loved the location! So close to all the shops and cafes. The apartment was clean and well equipped for what we needed. The contact Abby was great with communication and so helpful, meeting us on arrival with the keys. Pool and spa was heated and quiet.
−The key fob for the garage is very temperamental, we were told this on arrival but we were stuck multiple times with it trying to get it to work to let us in or it of the carpark.
Elizabeth
New Zealand · Solo · March 2026
+Nice fit out, convenient location.
−At that price, would expect a POD coffee machine. Note there is no aircon in the upstairs bedroom - only a fan. On your departure, you can only exit via a stairwell - not very convenient, esp for suitcases etc if you are on your own.
Anna Lisa
New Zealand · Group of friends · December 2025
+Very comfortable beds and cozy apartment. Great location and pools!
−This was advertised as a 3 bedroom apartment which is false. It is a two bedroom apartment. The third space is a study nook with bunk beds (no 4th wall so beds are open to the hallway- it cannot be closed off for privacy. ) Also would have liked more vigilance with the cleaning as almost full box of paracetamol was found in the draw next to the bunk bed by our son and false eyelashes were stuck in the welcome compendium.
Margaret
Australia · Group of friends · October 2025
“Worked really well for us.”
+Great location, spacious, well-equipped apartment. It worked well for our trio of 60+ sisters visiting from Oz.
−More comfortable dining room chairs would be nice, especially if you want to sit around the table for several hours dining and wining and catching up with the Kiwi friends and rels. For the 2 days we were there the deck was in a wind tunnel and it was not a good place to spend time, but I assume it's not always like that.
Shaun
Australia · Family · October 2025
“The location is perfect for access to the beach, Mount tracks, shops, cafes and restaurants”
+We liked the pools upstairs and the convenience of being able to walk everywhere around the mount from the front door