Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 33 reviews.
Russell
United Kingdom · Family · July 2026
“Disappointing and rather expensive”
+Decent location
−Ridiculously hot and the air conditioning unit did not cool the room at all. We were unable to sleep either night and had a difficult trip as a result. On the first night, there was also a homeless lady on the staircase and there was a lot of commotion late at night when she was eventually removed. On top of it being so hot, that was a very unnerving experience and added to the frustration of staying there.
Ondřej
Czechia · Family · July 2026
“No hot water, cleaniness was average. Noisy surroundings and noise coming from the staircase during the night”
−Despite several attempts to raise the issue during our stay, hot water was never restored in the apartment. When I followed up with a formal complaint after returning home, the owner initially responded helpfully, but then stopped replying altogether, and no compensation was ever provided. As a result, we had to escalate the matter to Booking.com for resolution. Given the lack of a proper response, I’m unable to recommend this accommodation and would not choose to stay here again.
WONG.Media
United Kingdom · Solo · June 2026
“Great little gem for visiting Olympia Exhibition Centre”
+Short walk to Shepherd's Bush Station and Shepherd's Bush Market Station, plenty of shops on the road, fairly priced, good sized, easy to check in, and speedy WiFi.
−Shower drain needs unclogging, foot-end of the bedframe is damaged so be careful not to scratch yourself.
Mary
United States · Family · April 2026
“The location is excellent - Shepherd’s Bush is a lovely area. The apartment was clean and everything functioned well.”
+Good use of small space. We had everything we needed.
−The mattresses for the bunk beds are terrible - you can feel the metal rods underneath in the middle of your back. The corner of the kitchen counter, by the sink, has a pointy thing that sticks out and catches your pants pocket every time you walk by. The overhead lights are too bright for nighttime - perhaps add another lamp so we don’t have to use the bathroom light as living room lighting.
Kati Pipi
United Kingdom · Solo · April 2026
“Good accommodation”
+Good location, quick response as I booked it on a last minute
Mohd Amrilshah
Malaysia · Family · October 2025
“Superb location in Central London”
+Everything is included, the long walk upstairs is worth it. But be mindful before booking
−Nothing really
Irene
Nigeria · Group of friends · September 2025
“I enjoyed how accessible the studio was and how responsive the staff were”
+The location was excellent, it was close to the mall and supermarkets, and I could walk to work. All around 10/10 location
−The room size was a bit small.
Abigail
United Kingdom · Family · August 2025
“Good location, good price, great host. Tweaks needed”
+The host was very good, good communication and very helpful. We had all the details we needed in good time and was always offered the opportunity of help. The amenities were great and we had everything we needed and more inside the apartment. Would be very happy to stay again.
−The drainage in the shower was very slow and you were stood in water within minutes of being in there, however I feel this could be an easy fix. The main issue we had was the beds for our daughter, the apartment was booked for 3, and there was bunk beds as well as a double, that’s great but the bunk beds didn’t have full size or even real mattresses, so we ended up moving both foam sheets and both duvets to one bed in order to make it more comfortable. Had we had the final guest, their stay would have been very uncomfortable. 🥴 again easy fix but definitely worth mentioning.
Geoff
United Kingdom · Couple · June 2025
“Very good”
FILIPPINI FABIO
Italy · Family · July 2026
“Terribile, da evitare, una trappola per turisti”
−ASSOLUTAMENTE DA EVITARE L'appartamento è una piccola stanza stanza al terzo piano, con minuscole scale e uscita di sicurezza inesistenti. Il pavimento spancia al centro della stanza, è poco sicuro! La temperatura era oltre i 35 gradi centigradi e il piccolo condizionatore portatile non funzionava. Abbiamo dovuto cercare un'altro alloggio, non abbiamo fatto nessuna delle 3 notti prenotate e pagate. Sarebbe da denunciare. E' la prima volta che faccio una recensione così negativa, ma effettivamente questo alloggio sarebbe da chiudere.