Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 176 reviews.
Umar
Pakistan · Couple · July 2026
+All good
−Just AC was not there and it was summer.
Martin
United Kingdom · Solo · July 2026
“Didn't meet expectations for the price point, customer service is almost non-existant”
+Digital access works well.
−- Sofa and chairs all very uncomfortable - Bed was like sleeping on concrete - Apartment is loud (Pub beneath) - Whole apartment is difficult to cool in hot weather (tower fan provided, but does not rotate and output from a chid blowing down a straw would be stronger) - Areas of the property damaged (bathroom door almost impossible to open once shut, bathroom fan shutter never opens, so don't expect steam to clear whilst showering, coffee machine faulty) - WiFi not working, Customer Experience team not helpful "Everyone goes home 16:30-17:00, someone will look tomorrow" was the response I got. Took until day 2 end of day to get a solution on WiFi, although the coffee machine WAS replaced - Priorities? - Customer Services almost impossible to reach without calling and being on hold for 30 minutes+. Still trying to get hold of them now with little response as they promised compensation. No responses to emails, very slow reponses to whatsapp (their chosen method), responds on social media only when it's a public conversation (they ask to DM then don't reply) - Absolutely terrible service.
Petar
Bulgaria · Solo · June 2026
“Disappointed”
+Location was nice.
−This is was the worst value for money property I’ve ever stayed. I requested early check in but it wasn’t possible, so they took their time to prepare the property (not to mention that their customer support was AI chat bot) but when I arrived the property was very dirty and when I tried to connect to the WiFi the network wasn’t even available so I had to contact their AI chat bot support again. After a lot of back and forth with the bot, it suggested to connect me to a human agent and they eventually resolved the issue by asking me to use the general building WiFi. I would never stay in Numa properties. So disappointing.
Roshanak
United Arab Emirates · Solo · January 2026
“Beautiful wide flat in the centre of London City, great for business stays as well as for tourism”
+Beautiful, nicely furnished, perfect location, nice windows, wide and spacious, many restrooms, good value for money
−I think the apartment needs to have decent air conditioning as it was a bit of an oven in June. Also getting in the apartment appeared like getting out of an escape room, as the indications were a bit limited while if some pictures were added would have had better idea of what was expecting me. Also they made a mistake on the code to use for the room and the answers on whatsup were delayed. It was quite confusing in the first place but the other days all good.
vargas
Mexico · Group of friends · April 2026
“Cómoda”
+Lo fácil y práctico para entrar y llegar.
Pietro
Italy · Group of friends · March 2026
+Alloggio molto grande e comodo, la presenza di 3 bagni è un plus per chi viaggia in gruppo. Zona centrale 10 minuti dalla metro e tranquilla la sera.
−Abbiamo avuto qualche problema con il riscaldamento l'alloggio nelle stanze comuni risultava un po' freddo
Marc
France · Family · February 2026
+Situation geographique Grand appartement tres bien amenagé et decoré Confort
Marta Lucas Díaz
Spain · Group of friends · January 2026
“Un sitio genial para alojarte en Londres”
+El piso es increíble, completamente reformado y una ubicación excelente. Tiene dos habitaciones, dos baños y un aseo. El salon comedor es enorme y tiene muchísima luz.
−Lo único que no me gustó es que las camas no son cómodas, las almohadas están deshechas por dentro, son trozos de cojín sueltos... y la caldera usa mucho por la noche.
Ste
Austria · Family · December 2025
“War ganz ok, Lage gut und Abwicklung auch gut”
+Lage und Größe der Unterkunft
−Die Sauberkeit war nicht Gut, viele Haare überall und auch verstopfte Abflüsse. Wir haben auch etwas in der Unterkunft vergessen. Diese gab nickt Bescheid und eine Rückfrage blieb unbeantwortet.