Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Shezadee
United Kingdom · Couple · August 2025
+Property did not send access code for me to get into building did not get a code at all rang and texted the contact numbers provided several times no answer !! I did not stay here as no access was gained money has been taken from my account and even now I have had no contact from the company at all. Worse thing is I have stayed here 3 times before and this has never happend so disappointed! And my money has beenn TAKEN
Judi
United Kingdom · Solo · August 2025
+A really lovely place to stay in a great location, for Alexander Stadium.
−Dreadful customer service with no reply to the problems I encountered (even after my stay) including a soaking wet bedroom carpet, a loose toilet seat and tv remote that didn't work, even though I bought new batteries. This is the first time that I've put negative comments after many years of using the site. Booking.com tried their best to discuss with Naps Inn, who just ignore them as well as me. Really disappointed. I've cancelled the next booking I had. I messaged the accommodation many times during my stay and after I left with no acknowledgement at all.
Guest reviews
United Kingdom · Solo · August 2025
+Was not sent the info to the collect the keys and to try to get hold of someone to the get into the flat.
−Kitchen needs to be better equipped.
Julian
United Kingdom · Solo · August 2025
“They cancelled on me with explanation. They said I’d get a refund which I haven’t received. I am inundated with emails f”
+I didn’t stay! They cancelled on me!
−I don’t know I didn’t stay!
Nah
Italy · Solo · August 2025
+A good location to the city centre
−What I didn't like is .. and they have to change it....arrive at property you have to go upstairs to pick up the parking permit b4 coming to put it in your car...a controller has already issued a ticket and The fact is that I have been booked for parking my car....I have been served a parking charge which I have appealed against...so I am still waiting for their decision...
Tony
United Kingdom · Couple · August 2025
“A great location for attending the Alexander Stadium, but the Ritz it ain't!”
+The apartment broadly met our expectations. It was mostly clean and tidy and everything worked as it was supposed to. The bed was very comfortable and there were optional additional firmer pillows. The shower was very good. The sofa was comfortable and we had no issues using the wifi. We were apprehensive about the rubbish issue prior to attending given the ongoing binmen strike in Birmingham, but there were no real issues, and there was a collection on one of the days we were there. We had a rear facing apartment and there was no noise isssues. The location was perfect for us in that we were attending an athletics event at the nearby Alexander Stadium. There were no issues with parking at the property (having completed and displayed the available parking voucher). There was ample storage space in the bedroom. There were no issues with the onsite lift. The adjacent convenience store was a godsend, and there was a large co-op within a 15 min walk as well as some good restaurants The price was reasonable and we felt reflected the standard of the property, which was lower than we would normally go for, but this was offset by it's location. We have rebooked for a stay next year.
−Some areas of the apartment were a little grubby and there were holes in 2 of the walls in the bedroom, but this wasn't a major issue for us. Whilst the space in the available built in wardrobes was good, some shelves were missing and the sliding doors didn't fit the runners well, making opening them a little challenging at times. There was no life in the batteries in the TV remote necessitating the purchase of replacements in the local shop. Whilst I acknowledge the property also had permanent private residents, it could have done with better signage on the apartment floors, as it wasn't clear which way to turn for the lifts or nearest stairwell, and the hallways were internal.
sarah
United Kingdom · Solo · August 2025
“Stinky and car park is like a litter dump yard . SCUTTY to say the least a long with their customer service ! I also got”
+Nothing
−Dirty . Smelly . also got a parking ticket at their own car park and they can’t even sort it out for me . Disgraceful customer service . Had me waiting in car park for over an hour . They wanted £20 to check in 3pm . Check in is at 4pm when the day is over LOL . Nearly fell a sleep in car park !! Never again !!!
Jason
United Kingdom · Couple · August 2025
+Location to the Alexander Stadium Quiet WiFi
−Mattress, comfy but not best condition Shower hose leaked so lacking pressure
David
United Kingdom · Couple · August 2025
“Very good overall”
+Great location for Athletics at nearby Stadium and parking was provided.
−But apartment overall was let down by previous occupants leaving food in microwave.
Jules Trickytongo
United Kingdom · Couple · August 2025
+Nothing
−I was shocked at how dirty the place was and could not stay and left. I advised the owner of the cleanliness but did not hear from them.