Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 12 reviews.
Nerys
Australia · Family · September 2025
“Given that we were travelling as a family with toddlers, the unit was not only unsafe.unhygienic but illegal.”
+Walking distance to Cardiff City Centre. Canton is a bit rough but some great friendly pubs with delicious food- canton Cross Vaults especially
−Dirty when we arrived, had clearly been a party. Bathroom door kicked in with damage to frame, beds not changed, mountains of “clean” linen stored on floor In cupboard under stairs. Aluminium foil covered smoke detector, not only illegal but also endangered my family. Brought to owners attention on day 1. Day one, cleaners came but did nothing, we had to wash bedclothes and clean floor ourselves only only to discover the washing machine didn’t work. Definitely not as advertised and owner no help at all. Would not recommend
Jennie
United Kingdom · Family · August 2025
“Upsetting when you pay a lot of money for what is classed as a luxury apartment x”
+Nothing
−Dirty, even the sheets had not been cleaned from the last people . No kettle or saucepans. Stains on furniture. Broken toilet door which they tried to blame on us. One fork . They promised me a 100 pound refund and now refusing to give it to us. It is not sound proof as advertised but on top of a pub. Was really looking forward to my stay in Cardiff for my birthday , but totally ruined by the accommodation.
Amanda
United Kingdom · Couple · August 2025
“Disappointing”
+The accommodation was spacious as advertised. The location was very convenient for our needs but was not without its issues. The shower was good with plenty of hot water.
−The accommodation was not value for money in our opinion. The mattresses were uncomfortable, the pillows lumpy and obviously old and the bed linen was synthetic creased and badly fitting ( not at all as pictured) The kitchen lacked some of the basics ..... only 1 teaspoon, no tea towel, kitchen roll or washing up liquid. Despite claiming to be soundproofed, you could hear every time other doors were opened and closed which caused a big problem during one night of our stay as between 5:00 am and 6:00 am there was constant coming and going with a door continually banging for the duration of the hour ........ a time that was supposedly designated as "quiet hours" . The stay did not begin well as we were greeted with the sight of rubbish all around the entrance door to the building, and got worse when we were approached, after dark, by strangers trying to get us to give them access to the building whilst it was clear they did not have knowledge of the door code. We may just have had an unfortunate stay but feel it important to share our experience.
Ciaran
Ireland · Couple · May 2025
“Superb”
Danny
United Kingdom · Business trip · May 2025
“Very poor that the basic facilities weren’t working”
+Nice property
−Fridge was broken all our food was spoiled, shower was freezing cold and wouldn’t heat up.
Rhiannon
United Kingdom · Family · December 2024
“Beautiful property”
+The apartment was beautiful decorated clean and warm. Both bedrooms had plenty of space and the beds were extremely comfy. Both of the sofas also turned into beds with extra bedding provided. We met the cleaner and she was so kind and very informative about the local area. She then returned with milk, cookies, and sweets for the kids she really was very lovely.
−The location isnt the easiest to find/park and the apartment isn't sound proof and able to hear everything outside.
Emma
United Kingdom · Group of friends · October 2024
“Exceptional”
Noor
United Kingdom · Family · October 2024
“BEST SHORT LET AVAILABLE”
+The place is incredibly spacious, newly renovated, and impeccably clean. The location is unbeatable, with easy access to everything. Highly recommend!
−Nothing! Ticked every box!