Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 73 reviews.
Hannah
Germany · Couple · October 2026
“Very disappointed. Not recommended it.”
+The other apartments are nicer.
−I am very disappointed with my experience at this accommodation. I booked a stay for five nights, but just two hours after making the reservation, I realized I had made a mistake and contacted the property to request a change. Unfortunately, they refused to make any changes, despite the fact that only two hours had passed since the booking. To make matters worse, there was no running water in the accommodation throughout my entire stay. This was completely unacceptable and seriously affected my experience. Despite this major issue, the property refused to offer me a refund. I find this level of customer service extremely disappointing. The lack of flexibility, combined with the absence of such a basic necessity as running water and the refusal to provide a refund, made this a very frustrating experience. I would not recommend this accommodation, and I certainly would not stay here again.
Dionina
Canada · Solo · May 2026
“Good apartment and value for the price, but service could be better.”
+We had a large and comfortable apartments. The hotel is good for the price. We especially enjoyed the rooftop pool. The area is quiet, which is great if you’re looking for a calm and peaceful stay. There’s also a shuttle that takes guests to the beach.
−The hotel is quite far from the beach (although the shuttle helps), and the roads in the area are not great. The staff don’t really speak English, and there’s no internet at the reception. It was also very difficult to reach the administrator by message or phone. In our room we were missing soap and a few towels, and they were never replaced during our stay, so we had to buy our own. Before check-out, the hotel asks guests to clean the room and take out the trash, otherwise the $100 deposit may not be returned. In the end, we did get our deposit back.
Lisa
United States · Couple · January 2026
“Convenient”
+It was convenient and there was a little store downstairs so that we could get what we needed for the place The people they are were very nice and helped a lot. I just need to learn Spanish.
−I would’ve liked if there were more towels and sheets. That was a little challenging. I had to go buy more. And I would’ve loved it if there were some paper towels or cleaning supplies in there.
Alejandra
Guatemala · Couple · January 2026
“Not warm welcoming no minimum supplies”
−Very few paper towel for the stay as well as almost empty soap shampoo and conditioner and no pool towels
Roberto
Canada · Couple · October 2025
“Everything great, except location. Dirt off road to arrive to the place.”
+The building facilities are great, the gym is clean, modern and full equipped. The swimming pools were not too clean, but it's nice to have them, especially the ones in the rooftop with a great view.
−The only down side was location. There is a dirt road with rocks and batches to get to the property. (similar to many others in tulum).
Abderezak
Canada · Solo · July 2025
“I had a wonderful stay at Mistiq Temple in Tulum. Everything was clean, comfortable, and very well organized. A special”
+I had a wonderful stay at Mistiq Temple in Tulum. Everything was clean, comfortable, and very well organized. A special thank you to Angel, who helped me multiple times during my stay , always kind, quick, and attentive. His service made the experience even better. Highly recommend!
−Electricity breakdowns
Erasmie
United States · Solo · July 2025
“The facility was bad! Awful! It was not the way it shows in the pictures. Restaurant was closed! Gym tiny! Lots of humid”
+I didn’t like it! It was awful!
−The facility was not like it shows in the pictures. Terrible smell of humidity. Unhealthy! No restaurant service! No gym! No shuttle service like! I was stuck! Lost $1000 dollars. They did not recognize! Terrible!
Mariia
Kazakhstan · Solo · June 2025
“Disappointing”
+Good exposure
−Awful attitude from the staff
Macintosh
United States · Solo · May 2025
“Pleasant”
−The manager came later than expected
Elena
Costa Rica · Solo · March 2025
“Dirty room.Asked to clean it for 4 days and gave up.Electricity cuts off often. Noisy constraction”