Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 28 reviews.
Carol
New Zealand · Couple · April 2026
“Great location if you want to be in box hill. We enjoyed it.”
+Bed was lovely, room was nice and quite a nice view, close to the train and shopping.
−It was really difficult to get the key, We didnt get into Melbourne until after midnight. The hotel was called a different name to what we were told. No one told us how to get a key, our son got it earlier in the day for us and found it difficult to find the people who were renting it. It took him a couple of hours. Very frustrating. No information was given to us regarding wifi and we spent a fortune on our phones buying local data.
McMillan
Australia · Couple · March 2026
−I didn’t like the mould in the shower I didn’t like all the marks in the wall I didn’t like the disgusting aircon I didn’t like that it wasn’t communicated that I had to pick a key up else where
John
Australia · Family · January 2026
+The location is great. Not in the city so that you can enjoy the suburban view. Plus it is convenient to get to outside the city like Puffing Billy. My family has enjoyed the facilities like the stove, and I enjoyed the swimming pool. Eating out is good if you like Asian food. I like it having a high speed hair dryer, something unexpected and it's my biggest plus point.
−I didn't receive the message until the check-in time so when we walked to the main door of the accommodation then I realised I have to walk all the way back to get the keys. Oops.
Angela
Australia · Couple · December 2025
−No instructions on Parking prior to arrival. The instruction to leave the key in the room on departure then made it difficult to get back to the basement to leave the car park. Luckily the garage door was open or we would have been trapped. Alarm on freezer kept beeping and we couldn't turn it off properly. Beds had no sheets. Top doona was barley large enough to cover mattress. Absolutely useless once a person wad underneath.
Sally
Australia · Family · December 2025
+Convenient to train station.
−I wish I knew in advance (when booking) that the keys needed to be collected from a separate location, especially given there is reception in the building.
Jo
Australia · Group of friends · October 2025
“Great property and location but cleanliness and communication was poor.”
+The pool area is great
−There was excessive mold in the bathroom, large stains on the sofa and carpet and the door handle malfunctioned with one of the guests who has a disability being locked in the bedroom. The owners were not overly helpful but eventually arranged for a locksmith to come and unlock the room. The key card had to be collected from a difficult location and the parking was difficult to find and access.
Sam
Australia · Family · September 2025
“Great location in Box Hill, roomy well appointed apartment”
+Very good location, loads of nearby restaurants, a 24 hour convenience store 700m down the road, super safe area, private and secure. Child loved the pool, adult loved that it was heated, other adult loved that it was rooftop. Hosts were very good with their information, letting me know everything, and they handled the after hours check in really well
−Parking cost extra, but can sort of understand. Pool is a bit of a hike to Tower Two
Col
Australia · Family · June 2025
“Very good”
Paul
Australia · Family · June 2025
“It was a great place and convenient. Clean bed sheets which is important and convenient location”
+It’s alright. We just have to pick up from a diffrent address which is nearby, but hard to find a parking.
−No paper towels to kitchen and not enough pillows on bed. Maybe wash the throw pillow covers.
Yi-hsin
Australia · Group of friends · June 2025
“Very good”