Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Katalin
United Kingdom · Solo · August 2026
“Big disappointment!”
+Noting!
−On Tuesday morning, 11.08.2026, Malvern Road studio 171-173. We stayed in apartment A. This is where the severely itchy rashes on the hat in the living room after bed bug bites occurred. I would like to ask for an investigation into our problem and an inspection of the condition of the apartment. For this reason, the apartment is not suitable for safe and hygienic accommodation. The problem stated above negatively affected our vacation both mentally and health-wise. We ask for your action! KATALIN PETER
Heather Jane
United Kingdom · Solo · August 2026
“Bedbugs and fire hazard”
+Nothing. I am still filled with horror.
−Bedbugs, including one crawling on my pillow. Bird droppings all down the window. Curtain covered in possibly bird droppings draped onto the kitchen counter and next to the cooker ring. No advertised kettle or microwave. Bed in 4ft crawlspace upstairs, crawl being the word. No fire extinguisher or blanket. Overall dirt, stains, splashes. Loose shower fittings and electrical sockets. Overall dust and splashes, including on the walls. Smell of bird droppings in kitchen area. Slept on the floor away from the bed (sofa smaller than coffee-table and unusabl) but still extensively bitten. Staff useless so far. Booking.com also useless and don't work weekends. (they seem to think hotels are mostly used during regular office hours). Still extensive bedbug marks on my legs and arms three days later. I have a video of a bedbug wandering over my pillow but this page doesn't seem to accept video uploads.
Robert
United Kingdom · Solo · August 2026
“Perfect Pilgrimage Aparments”
+Large ensuite bedroom no. 10 with meditation / prayer room in alcove . Perfect for travellers on spiritual or creativity pilgrimages.
−Need to give codes for main door, room door and WiFi on confirmation of booking. Also outside of window needs to be cleaned of bird shit for morning sunrise meditations
amberly
Indonesia · Solo · August 2026
“Not great”
+The location was close to the tube
−The building was VERY run down and not pleasant to go in to. The staff would not give check in information until 3pm on the day, despite telling them that once we were on our way there we would not have wifi. Had to go sit in a cafe around the corner and wait to get info about how to get in, and the way the approached all this was very cagey and weird. If I had another choice I would have cancelled and gone somewhere else.
Renata
United Kingdom · Solo · August 2026
“There was a paint like stain in the shower, the railing just outside the door broken so have to be careful”
+The location
−There was a paint like stain in the shower, the railing just outside the door broken so have to be careful
Emma
United Kingdom · Couple · August 2026
“Would not recommend, looks nothing like the pictures.”
+Not much
−The pictures are nothing like the room, our bathroom door was broken and didn’t shut, the shower tray was absolutely covered in what looked like muddy paint, the only thing we had in the room was 1 broken chair and a bed, whereas the pictures show wardrobes, bedside tables, nice future etc. big hole in the banister outside of our room too.
Abass
United Kingdom · Couple · August 2026
+Disha and Elliot are the best , good fan and clean
Danny hammond
United Kingdom · Solo · August 2026
“DO NOT STAY! HAS TO MOCE HOTEL AT 1AM DUE TO DIRTY AND U SAFE CONDITIONS.”
+Nothing
−Do not stay here. The apartment was unsafe, with a broken front door that the lock was held in by two screws. The bathroom door didn't shut properly, tbe toilet was unusable due to location. The property was anything like the photos. It was just a white dirty room with cracked floors, chipped paint and dirt all up the walls. My partner came out in bites after sitting on the bed for 30 minutes. We had to leave at 1am due to the unsafe and cleanliness issues. We was told the room we would be dealt with after talking to booking.com before going to a concert to return back at 11.30 and nothing had been done. Absolutely appalling hotel and I have asked for a refund, contacted a lawyer and the london council about the state of this boihazard of a hotel.
Mindi
United Kingdom · Solo · July 2026
“Not impressed”
+Don't be fooled by the pictures shown on booking.com. it looked nothing like it. Booked for my boys who were attending Bruno Mars concert and staying over for the 1st time.. not a great experience.. there was one bed and 1 pull out. Management acknowledged my complaint and have refused to compenstate for the breach of the consumer Rights act of 2015!
−The shower head was totally broken off.. usualable. The t.v didnt work either. Basic accommodation.. looked nothing like the pictures advertised
Pauline
United Kingdom · Solo · July 2026
+The only thing I liked was the location as it was close to the Station and it was accessible for shops
−I did not realise there were so many stairs to climb to reach the room as I have problems with my knees and the room was located on the top floor with no elevator. The shower tray was awful literally had no enamel on it so ended up washing in the kitchen sink plus it was very tight felt like you were in a box, the TV had no remote or any instructions on how to use it, I even called the number for guidance no one answered I even sent a message and still no response..The fold up table could only be for one person and the chair was useless and the pillows provided were so flat. Lastly the doors made alot of noise when people were coming and going did not have a comfortable night..