Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 44 reviews.
Gilbert
United States · Solo · June 2026
“When I return to Florence, I will definitely book this apartment again.”
+The property is beautifully decorated. I felt like I was living in a little bit of the past. The location is good…About a ten minute walk to the train station and down the street from a piazza. There’s an amazing restaurant right next door to the apartment. The apartment is on the second or third floor. There is no elevator and the steps are a bit of a workout for anyone with any issues. Other than that, it’s worth the climb up. Valeria was accommodating as was her daughter. Thank you for a wonderful stay and experience at your beautiful apartment.
−Just the steps. Lol The photo below is of the entrance with an old fountain and the staircase.
Anna
United States · Couple · June 2026
“This property exceeded our expectations. It was absolutely gorgeous, with impeccable attention to detail in every room.”
+We absolutely loved our stay. The property was beautiful, with meticulous attention to detail throughout. Every aspect felt thoughtfully designed and well cared for. The location was excellent,centrally situated within walking distance of major attractions, wonderful restaurants, and everything we wanted to explore. We would gladly stay here again and highly recommend it to anyone visiting the area.
Kelly
United States · Couple · May 2026
“Amazing! The restaurant right next door was amazing and the famous perfume farmacy across the street was a sweet spot!”
+Beautiful apartment and very comfortable. The coffee, tea, mild, juice and breakfast bread were a very nice touch . Host was very kind and helpful. Highly recommend!
−Had to climb stares with heavy luggage, but not a big deal.
Moshe
Israel · Couple · May 2026
+Valeria met us at the property. From the day we booked to stay the she was very helpfull with good advice, at any time she replied promptly to our questions/needs. The appartment is absolutely beatifull and has everything you may need!! Within walking distance from the train station and to all major sites. I recommend anyone to choose Lusso e Charm with no doubt!!!
−There is one little issue: There are 46 steps from the street level to the appartment (no lift). It didn't bother us -we are in the mid 70s, but it may bother someone...
sarah
United Kingdom · Couple · April 2026
“Lovely stay in Florence”
+Every thing
−Nothing
Jasim
Malaysia · Couple · February 2026
“Fantastic location spacious and comfortable”
+Exactly as in the pictures. It was spacious and comfortable. Location was fantastic too. Close to the train station and a short walk to some nice restaurants. Don’t miss Giacosa the home of the Negroni cocktail.
−The only downside (small) was the lack of an elevator. Heavy bags will be challenging.
Milly
Netherlands · Couple · January 2026
+Everything. Location is great, and the interior design The location is excellent. The interior design blends classic beauty with modern practicality, and everything is clean and well maintained. There's even a small balcony we could enjoy sometime. We were happy to stay here. After we confirmed the reservation, Valeria warmly and kindly shared a lot of travel information with us, and her introduction to the room was also very detailed. We will choose definitely choose here for next stay in the future.
Daisy
United Kingdom · Couple · December 2025
“Excellent! Comfortable, great location, beautiful apartment, lovely host (Valeria).”
+Location was excellent. Valeria, the owner, was lovely, and very informative/helpful when we met her at the property for the key handover. She also sent us a list of helpful places to eat/visit etc. It was also very nice to be left some items in the kitchen (coffee, milk, juice, croissants etc). Thanks.
−Would have been nice to have a toaster in the kitchen (unless we missed it, i don't think there was one). But otherwise, the kitchen was well set-up with all we needed.
Chandler
Australia · Family · October 2025
+Large space, great deco, very comfortable.
Ovidiu
Romania · Couple · September 2025
“great”
+everything
−not the case