Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 11 reviews.
Sandy
United Kingdom · Couple · September 2026
“The stay was good and was in an excellent location over looking the Piazza. A few minor issues that could be easily sort”
+The property was very spacious and the view from the bedroom with the sofa bed over the Piazza was great. It had enough utilities and cookware for the stay.
−There was an issue with the boiler on arrival and there could have been more instructions with regards to how things operated such as turning the knob at the side of the cooker to turn the gas on and operating instructions for washing machine. These are minor as I Google searched things, but many travellers may struggle with these minor operational things.The European Plugs that I brought didn’t fit into many of the sockets so more adaptors to fit appliances would have been helpful. There are very steep steps going from the roadside up to the apartment, 38 I think which could be an issue for those with mobility issues. Not sure this is mentioned on the booking site. We managed it fine though. These are all minor things but I think should be highlighted as the apartment itself was very good. The sofa bed was not so great for me as the bits that fold out were in the exact places that I needed support so maybe a mattress topper would be a good addition for this? I tried to bulk it out which helped.
Marilena
Italy · Group of friends · March 2026
“a full immersion in a medieval town”
+the fact that it is in the most ancient town quarter, where you could reach all the most interesting monuments, palaces, viewes that Lucca offers
−its comforts inside the flat, its historical value, despite the enormous effort required to reach it (I found it particularly difficult to climb the many steps of the staircase up to the second storey).
Ian
United Kingdom · Business trip · April 2025
“Relaxing stay in historic centre”
+Central location, plenty of hot water and heating, comfortable bed.
−The weather!
Maarten
Netherlands · Couple · June 2026
“Was prima”
+Goede ruimtes, maar wat steriel qua smaak
−Ik had gerekend op de bed&breakfast, maar dit was alleen appartement.
André
Canada · Solo · May 2026
“Ce séjour a pleinement comblé nos attentes sauf sous l’angle de la qualité de l’accueil. Je suis Génius3, et j’ai déjà v”
+Appartement grand, vue sur la piazza Il Anfiteatro impressionnante. Très propre. Fort bien localisé, près du Conad. Près des centres d’intérêt. Équipement tout à fait correct. Empressement du personnel à nous apporter un renouvellement de literie compte tenu de notre séjour de 2 semaines. Ne pénétrant pas dans l’appartement, les serviettes humides ne sont pas récupérées et traînent. Ce sont des gestionnaires fantomatiques.
−Nous n’avons rencontré personne. Cela aurait été intéressent pour nous expliquer le fonctionnement dans l’appartement, notamment la gestion des déchets. En réalité, il n’y a pas vraiment d’accueil. Il y a des consignes écrites mais pas âmes qui vivent. Nous nous demandons ce qui peut bien justifier un tel choix.
Laura
Italy · Family · April 2026
“Stupenda la vista dell'appartamento, ma...”
+La vista da una delle finestre è bella perchè si domina la piazza dell'anfiteatro e si può ammirare il movimento delle persone. L'appartamento è spazioso e luminoso. I suggerimenti del gestore sui ristoranti tipici.
−Nel bagno mancava il bidoncino dei rifiuti e i saponi doccia erano insufficienti (per 2 persone anzichè per le 4 soggiornanti); le ante della cucina erano unte, sporche di caffè le tazze. Dover insistere sulla richiesta della ricevuta della tassa di soggiorno.