Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 63 reviews.
Rebecca
Australia · Group of friends · January 2026
+We liked the location of the property, and the property was tidy inside.
−Unfortunately, the bin at the bottom of the stairs was overflowing when we arrived so we had to walk out to the main road and find a council bin for our rubbish. No tissues or hand soap in either bathroom. Chairs on verandah from main bedroom were broken and light didn't work in butler pantry. There was only one key to get in and out of the property and when you have 4 guests staying that becomes a problem when you are coming home at different times of the day and night.
Kerryn
Australia · Solo · July 2025
“Cancelled at last minute by host with no refund.”
+On face value this appeared to be a well located property that would suit me perfectly.
−This non refundable booking was cancelled by the host only 24 hours before I was due to arrive 100's of kilometres from home. Despite numerous messages where the host confirms that they will cancel the booking and refund my money, I have not been refunded. When in Benalla I drove past the address and it appears to the Chemist Warehouse store. I could not see the second level where the property is located.
Amelia
Australia · Family · July 2025
“We were pleasantly surprised with finding such a lovely place to stay.”
+It was a beautiful fresh open space conveniently close to shops and cafes . Beautiful spacious main bedroom with deep bath and lovely lounge with big tv.
−I found the lock box difficult to use because I wasn’t familiar with it but then was shown how to it. It was difficult to get the shower temperature as it changed from too hot to lukewarm. The light in the laundry wasn’t working.
Battistini
Australia · Couple · July 2025
+It was cozy and comfortable.
−The pantry light wasn’t working and it was hard to sleep at night as close to the road where works were being done.
Laura
Australia · Group of friends · June 2025
“It was a terrible experience health risks and lack of cleanliness no extra effort to make it welcoming, i wouldn’t recom”
+To be honest the property wasn’t what I expected, it didn’t live up to expectations. Booked for two nights only stayed for one due to health risks and lack of cleanliness.
−Nothing was a terrible experience, received better accommodation in a hotel than at loft on bridge, never stay there again.
Fabian
Australia · Solo · June 2025
“Exceptional”
+Excellent Loft. Super clean and comfortable. Would 100% rebook.
Margaret
Australia · Group of friends · June 2025
“Lovely apartment”
+Large venue, very comfortable beds and close to everything
−The early morning street sweeper could have taken a sickie but at least the streets were clean
Helen
Australia · Family · May 2025
“Convenient and comfortable”
+Everything we needed was provided, thankyou. We loved the space, tasteful furnishings and the comfy beds.
−There was unsightly garbage at the foot of the stairs including cardboard boxes of rubbish and overflowing bins in the carpark. The stairs are tricky for carrying up luggage.
Aaron
Australia · Family · May 2025
“Superb”
+We love this place and we will continue to stay here. A lot of things are missing from the kitchen. Salad bowl(we bought and left one there for you). No steak knives, no place mats, no soap in sink dispensers, no light still in Butlers kitchen, Rear deck and furniture was a mess
Liya
Australia · Family · May 2025
“Good”
+Location, easy walking to supermarket main street. 2 bathroom and toilets.it is hard to find 2 bedrooms with 2 bathrooms now. Modern styled furniture Timely response from Bray.
−Laundry room light not working, makes it hard to use microwave at night. Coffee machine not working.