Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 17 reviews.
Dienn
United Kingdom · Family · November 2026
“Not up to standard.”
+The apartment was in the perfect location for the Birmingham Arena.
−The beds were VERY Uncomfortable. Too soft and in my opinion in need of replacement. Worn out! We didn't like all the rules and regulations. Especially having to pre-pay £300. If I had known about all this before I paid for the apartment, I would not have stayed there. The apartment had lots of things, "not" up to standard. Which I reported to the company "exclusive short stays", as I didn't want to be billed for them. All in all I would not stay in this type of establishment again. The key box was really naff, too. Difficult to open.
Sara
Australia · Group of friends · August 2026
“Lovely location, views and apartment.”
+The location was central to the things we wanted to do and see and we could walk everywhere. The view if of the canal was great and we were able to watch the narrowboats navigate the locks. The apartment is well laid out and had most things that we needed for self-catering that week. We had some questions of the hosts and they were extremely responsive and always checked back to see if we were satisfied with their answers. The nearest supermarket was about a 5-7 minute walk away along the canal.
−The apartment was quite warm due to the number of windows - to be fair, it was also during a heat wave - and an additional fan would have helped. That said, we worked out to leave the blinds down and then open all the windows as soon as we got back and that worked well. The lift starts from level one so we had to lug our suitcases up one flight of stairs from the street level which is ok if you can do that but may be tricky for some. (These are observations, not complaints)
Sheila
United Kingdom · Group of friends · June 2026
+Location
−There was no welcome pack ie milk etc on arrival which is unusual for a luxury airB&B & we were unable to have a cuppa as no milk
Gabriel
Jordan · Solo · January 2026
“A complete faff with the booking.”
+View
−The complete faff of trying to complete booking: sending ID, signing paperwork and trying to sort out parking. Honestly it was frustrating The bed wasn’t that comfortable
Watto
United Kingdom · Family · December 2025
“City break”
+The location was good, a few minutes walk to the city centre. The area is residential, loads of modern apartments close by. Great view of the canal. The apartment was spacious for two people, which allowed privacy. The facilities were modern. The property felt secure, easy access and key box for safety of the key each time you pop out
−The property though neat was not clean, there was cobweb in every corner and dust. The utensils were dirty. They had grease on some trays and unclean tray in the oven. I disliked the hot water system, the hot water was on timer and the water was never hot enough in the shower, though there is a way to boost the hot water, it doesn't heat up fully. The shower room though lovely gets wet due to the lack of a door on the shower, this is the design of it. The beds are not comfortable and the bedding had an off putting scent, didn't seem freshly washed. The TV in the second bedroom and living room doesn't connect to Netflix and normal stations didn't work however the living room TV does connect to YouTube. The carpet needs a good deep clean I got use to it after a few days but initially I was disappointed. If you are staying for more than 2 days bring your own toiletries and kitchen supplies, we did so that wasn't an issue for us.
Tammie
United Kingdom · Group of friends · December 2025
“Was ok. Wouldn’t stay again”
+The location was good. Very spacious
−It was very dirty. Hadn’t been cleaned properly. Very dusty on light shades. Carpets very stained. No welcome pack, very manky dishcloth left
Kelly
United Kingdom · Group of friends · October 2025
“Overpriced for what it is.”
−Needed a code to get the keys, which was fine but there was a homeless gentleman under the stairs so felt slightly unsafe and a weed smoking woman in the doorway. Didn’t know there was a lift so climbed four flights with suitcases. Place was dirty, windows filthy WiFi didn’t work. Had to contact the company, who sent some out the next day but still marks on the walls, floor and bathroom. Customer service ignored once they had my money and were happy to over charge me for a property that was clearly dirty. Items should be removed once damaged, not left for the next customers.
Wynne
Ireland · Family · October 2025
+I loved the decor, the view, the convenience of how close it was to the arena. Short stroll to city centre. Very detailed information on how to work the appliances in the apartment, nice touch on the emails. Excellent communication, always someone to contact, we had issues with the front door and this was communicated promptly. Even gave me a follow up email. Met the cleaners and thanked them for the wonderful job they do on keeping the apartment spotless. Only downside was the bed was too soft for me. Otherwise fantastic stay, will be back.
Sadiq
Nigeria · Group of friends · August 2025
“Exceptional - spotless, cozy, and perfectly comfortable.”
+The apartment was clean and cozy, with comfortable beds and high-quality fittings. I love the large floor to ceiling windows-provide an amazing view to the canal and the city. Self check-in was smooth and hassle-free.
−To access the lift, you first have to take the stairs to the first floor, which can be a bit inconvenient if you have heavy luggage.
Mihai
Romania · Group of friends · April 2025
“Exceptional”