Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 11 reviews.
Brooke
United Kingdom · Family · September 2025
“DO NOT BOOK HERE!!! SCAM & PROPERTY IS VACANT & THEY DO NOT ANSWER PHONE OR EMAIL OR PROVIDE ENTRY DETAILS”
+Nothing. Did not even get to enter the property. They are a SCAM! Do not book!!!!! We booked this for our family & 3 young children, arrived and they didn’t answer phone or emails, didn’t provide information on key safe or entry. Spoke to billing aquadrome and managed to locate property looking for a key safe to find it was vacant with other people staying there. It was a mess. Abandoned, not well maintained. Requested a full refund but they refuse they do not contact they take no fault of their actions. Their phone does not work. And do not book.
−Spoke to the neighbouring caravan and it’s a frequent occurrence. They rent it out on booking.com and retain all the money and do a ‘no refunds policy’
Zoe
United Kingdom · Family · September 2025
“0”
+Mold everywhere on beds everything …hanging off everything … pens pots etc all dirty not nice to eat off always eat cost bomb
−Every thing
Guest reviews
United Kingdom · Group of friends · August 2025
“This place was filthy dirty a with no welcome pack, hard to find the keys and no WiFi for the childr”
+Nothing
−Everything
Nicola
United Kingdom · Family · August 2025
“Scam, hosts had turned phone off so wasn't able to locate caravan or key, not been refunded”
+The holiday park is a great place to stay, stayed here loads times before as Iv got friends/family that live here
−Arrived at billingham at 6pm due to bad traffic and a crash on motorway holding traffic up for hours. rang the number for host thats on the booking.com confirmation. Went strate to voicemail. Left voicemail. Several texts, also was messaging via booking.com. no response. Rang booking.come at 10pm. Finally get through after around 40mins and was told they have no info on where caravan plot was or key. Site security tried to help best they could but without plot number had no way of locating caravan. I have young children. They was crying. Caravan site was fully booked so no other options on places to stay. Ended up having to do long drive home at midnight. Stil not been refunded or had any communication from the caravan hosts
Matthew
United Kingdom · Couple · July 2025
+Great shower huge improvements made since I last stayed. Still a few more to make but happier than my last stay. Thank you Note one double bed only one other single bed in bedroom.
−I will forward all constructive feedback directly to owner
Kaitlyn
United Kingdom · Family · August 2024
“So terrible stay”
+We liked nothing about this property
−No entertainment passes included no washing machine working his daughter come out to try fix said was fixed we tried it leaked all Under caravan all sand in the washing machine all cutlery dirty or rusty all glasses dirty a pan was not even washed has to ask for a sauce pan to be delivered by them as there was non also no microwave has to only cook by saucepan or frying pan stain on sofa hardly any pillows for the bed toilet seat broke has to collect our key from a bedroom side table from outside not locked away stains all on walls pull out bed had mould on hole in ceiling we would like a full refund we have had the worst experience on our holiday specially for my autistic brother we have been to billing for years but we will not be returning also when I asked where the keys where or where he will Meet us he said I am on a boat took a picture of it with a bra in side of picture very professional….
Powell
United Kingdom · Business trip · August 2024
“Ideal for work comittments”
+Just right for what we required carrying out work on a nearby site. Easy to book and able to take our small dog and great communication about early check in
−This was booked on behalf of a sub contractor so I'm unaware of any negatives or no negative feedback. From my perspective as the booker really good.
Matthew
United Kingdom · Business trip · July 2024
“Bad”
+Nothing about this booking what so ever
−Bad response from owner IE arrived and didn't even know where caravan was where to get the key etc. Took over 1 hour after waiting the security guessed where the caravan was and I guessing where the key was to gain entry. In a cupboard outside. Place smelled very damp and mouldy Curtains missing all furniture broken or missing. NO TV KITCHEN WAS A JOKE hardly anything to make your food with. All needed cleaning first before use as it was all dirty including the mugs and glasses. Towels were filthy dirty. Booked and paid 2 adults 2 kids Got one very small double bed One single bed. Sofa bed was rotten and damp no bedding. An absolute disgrace at £126 for one night DO NOT USE EVER
Purnell
Pseudo-Accents · Group of friends · July 2024
“Bad”
Robers
United Kingdom · Business trip · June 2024
“Dirty- someone else was there!”
−All