Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 71 reviews.
V3780EHhelens
Family · June 2025
“An lovely place to stay”
+After staying at the beach resort in 2024 and loving it so much we decided to come back but as we couldn't get a room in that property we decided to try the Cliffs and it is just a good as its sister property. As we went off season the Cliffs were liking having a private villa, chef and chauffeur service on a budget as we had the place to ourselves most of the time. The villa we stayed in was spacious with a fairly decent view of the sea (the trees need a trim to get a full view, unlike the other 2 seaview ones which have a full view). We made full use of the restaurant service by having breakfast each day prepared by Jason and the team. My only gripes about the menus including lunch and dinner is the lack of Jamaican food and variety (same menu as last year and for years judging by the photos online). They have such talented chefs it seems like madness not to showcase their talents, the wonderful local fresh produce and to compete with the other restaurants, especially as many are lacklustre. Jason was a pleasure and ensured all elements of our breakfast were cooked to perfection. The customer service at the Cliffs was exceptional from Nicholas, Sandra and Fabian to name but a few
+We adored this “rustic” property with its early morning birdsong, simple clean (very clean!) rooms and lovely pool overlooking the ocean. Delicious breakfast poolside or on our terrace. Courteous and kind staff. Highly recommend!
Verified traveler
March 2025
“Beware of the General Manager”
+Solo stay @Idleawhile cliffs property was scary and alarming experience to say the least. This property is beautiful and stunning and happens to have two of the best staff, Sandria and Robert. Both are amazing, I’m thankful for your kindness and care during my stays. The GM is deeply concerning. My stay in rm 5, (I’ve stayed many times prior) I received a serious electric shock while cooking on the stove. The current grabbed my hand and went up my arm and into my mouth. I had to turn off the electric current with my other hand. I tried to call the front desk, the phone was dead. I found Robert the groundskeeper and he notified maintenance and the GM. GM Xavian reached out the next day via non corporate correspondence WhatsApp/phone our conversation went from professional to very unprofessional in minutes with him screaming at me and asking me “what do I expect!” As far as compensation and then turned to him calling/texting via WhatsApp as to not have this officially documented, then offering to comp a night and then two, just to rescind the offer the next day if I don’t meet him face to face. All the while he assured me that the stove was fixed and I went to use the stove again and
BarefootShoes
United States · Couple · February 2025
“A West-End Gem”
+A gem of a hotel tucked away on Negril’s west end! The bungalow was lovely, with sunset views from both upstairs and downstairs, and had every thing we could ask for,comfy bed, great AC, indoor and outdoor showers, work desk/space and well-appointed kitchen. The staff is amazingly helpful and truly go out of their way to make you feel welcome.
+Friendly staff, excellent customer service. Enjoyed the ambience and accommodations. Clean and pleasant.
+Very rustic and secluded loved the feeling of been surrounded by nature, had a peaceful stay. Great staff. Hopeton from the bar very friendly and gives excellent service.
nyc132017
United States · Couple · January 2025
“Relaxing oasis in Negril”
+We stayed here for 4 nights in an ocean front villa (3 of the nights were in room 3 and 1 night was in room 2). The grounds of the hotel are beautiful and secluded. It's so quiet that really feels like you are staying at someone's home rather than a hotel. So, if you're looking to relax, this is an ideal place for you. The freshwater pool is lovely and, if the sea is clam, you can take the ladder down the cliff and swim, which we did. Because the hotel is at the far end of the west end road, there is not much to walk to but Uber is in Negril now, so you can take one (or a more expensive taxi) to eat/swim/explore one of the other locations on the cliffs or the beach. The rooms were very clean and well-appointed with very comfortable beds. The outdoor and the indoor showers were both fantastic. The villas had the most amazing views of the sea and it was great just to hang out and read on the upper balcony in the hammock. There is a small bar/restaurant on-site and everything we had there was great. Everyone on staff is absolutely wonderful - they're the best. The only tips I can provide are to plan accordingly if you want to have dinner at/from the on-site restaurant or take the free
DGJ1897
Couple · November 2024
“Go somewhere else.”
+The staff were friendly, and the food and drinks were excellent. View is amazing. Windows do not have glass or screens so you can hear everything from outside all night and bugs get in your room. Shutters don’t close to keep the heat humid air out. The air conditioner is right above the bed so condensation drips on you, you pillows, or the bed all the time. Pool is tiny, and the ladder for ocean access is broken and unusable. They didn’t have ANY fruit for two days along with other menus items. (I’m not talking about the seasonal items, like regular menu items) Chunks of the pool floor were breaking off and I stepped on them so I put all the pieces poolside and told the staff. The pieces stayed there three days. 3 umbrellas, only 1 stand for the umbrellas. Toilets wobbled when you sit down. Exposed wires all around the walking paths where lights should be. A little maintenance in the off season could go a long way here. I will NOT return here.
+Extremely beautiful
+Love