Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Timaa
Israel · Couple · October 2026
+Private and free parking Self check in All was perfect
etur
Italy · Solo · October 2026
“I demand a full refund of CHF 110 for accommodation that was not provided.”
+Nothing
−During the night of 6-7 October 2026, the Gotthard Tunnel was closed, and shortly before midnight I arrived near your hotel. Your website showed two rooms available, and I booked one at 11:30 p.m. on 6 October. Your hotel’s Booking.com listing stated that check-in was available until midnight. However, the hotel entrance was locked. I repeatedly emailed and called the listed telephone numbers, but nobody answered. I spent an entire hour trying to enter the hotel. Nobody called me back or replied to my messages. I contacted Booking.com customer support to demand a refund. This afternoon, I also called the telephone number provided by the hotel following my payment last night, but again nobody answered. I also left a voicemail, but neither the hotel nor Booking.com has contacted me. I demand a full refund of CHF 110 for accommodation that was not provided.
Micheal
United Kingdom · Couple · September 2026
+Perfect location to tour around switzerland, easy access to all major roads.
−Its an old building and it's very very noisy inside, you can hear every sound from the upstairs room if you are a light sleeper then this is not the place for you. Wassen itself is a small village and there are not many places to go and eat or have a drink. Overall I enjoyed my stay but would choose elsewhere if im staying more than 1 nite.
Phil R
United Kingdom · Solo · September 2026
+The "Hotel" room was spacious & well laid out, tea & coffee were supplied. The room & "Hotel" were very clean.
−It wasn't a Hotel, more like an airB&B. There were no staff on site. We couldn't retrieve the keys because the code was sent via email & Switzerland being outside the EU wasn't included in our roaming package. It was expensive (but so was everything else in Switzerland). There was a choice of 1 restaurant (expensive) & the town of Wassen was like tumble weed city. The Hotel was noisy due to being on a main road. Go somewhere else if you can.
Robin
United Kingdom · Solo · September 2026
“Be aware of facilities before booking”
+Good location. Nice modern clean room.
−1. This is not a hotel, it is serviced rooms. No reception, no staff 2. Very noisy room on main road despite triple glazing 4. No curtains or blinds so could not sleep in after early morning 5. No wardrobe or even any hooks to hang clothes! 6. If anyone has mobility or heart problems 2 floors would be a problem. 7. Internal stairs into mezzanine level are narrow and difficult for all but nimble people.
Jeannine
Switzerland · Couple · November 2026
+Tolle Lage. Im Dorf und in der Nähe der Bushaltestelle.
−Ich habe erst auf Anfrage die Information zum Betreten des Hauses erhalten. Schmuddeliger Eindruck. Ehemalige Raucherwohnung? Es hat immer noch danach gerochen....
Klaus
Germany · Couple · November 2026
+Zimmerausstattung völlig i.O. Zimmer auf der Rückseite des Gebäudes ruhig. Zur Straße sehr laut. Preis ok. Als Aufenthaltsmöglichkeit bei der Durchreise durchaus brauchbar.
−Schlüsselübergabe durch Schlüsselsafe mangelhaft. Der Schlüsselsafe ist veraltert und funktioniert nur durch Zufall. Nur mit Not konnte ein Parkplatz zur Verfügung gestellt werden. Insgesamt ist die Parkplatzsituation mangelhaft. Es bestand die Gefahr überhaupt keinen Parkplatz zu bekommen, was die Unterbringung dann komplett ausgeschlossen hätte. Dieser Umstand führt fast dazu, hier nicht mehr zu buchen.
Torsten
Germany · Couple · October 2026
−Kein vor Ort Personal
Gabriele
Germany · Couple · October 2026
“Wer auf der Hinreise eine Stock machen möchte und am Morgen durch den schönen Ort etwas spazieren möchte , um dann weite”
+Unkompliziert und gut
−Alles okay
Alain
Belgium · Couple · October 2026
“Très bon repos après le stress”
+Super emplacement pour faire étape en Suisse. Appartement tout neuf. Super bien équipé. Salle de bain privative magnifique. Très bonne literie. Petite cuisine équipée et frigo. Propreté impeccable Vraiment très bien pour le prix proposé en Suisse
−La communication entre le propriétaire et les clients. On a appelé plusieurs fois sans succès. Pas de réponse au SMS Pas de réponse au mail. Plusieurs appels téléphoniques sans réponses Obligé d’ajouter du data sur notre téléphone pour communiquer et en Suisse ce n’est pas donné. Attente de plus d’une heure devant l’hôtel pour avoir un contact avec le propriétaire. On devrait recevoir automatiquement un SMS à 15 heures avec le numéro de l’appartement et le numéro de la boîte à clé. Dommage car l’appartement est super.