Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 41 reviews.
Suede
New Zealand · Group of friends · September 2026
“Thank you for having such a beautiful space”
+Spacious, clean, warm, homely
−Nothing
Jaimee
New Zealand · Group of friends · August 2026
+Location is great. The spa is a nice way to relax after a long day out. Having the sleep out with its own room and bathroom was perfect when travelling with multiple people so you had privacy and peace with kids.
−Didn’t dislike anything. Feedback: half of the electric blanket doesn’t work. Would recommend having a few extra spare blankets. We were abit cold and thankfully we could use the blankets off the spare bed but most guests would have kids in those beds so if get cold during the night there is no way to warm up
Tarlei
New Zealand · Solo · July 2026
+Perfect room set up for family with older kids. All the essentials covered with washer, dryer, drying racks, pantry essentials. Spa was highlight
−No issues at all.
Jenny
New Zealand · Group of friends · June 2026
“We had a lovely stay ,thankyou .The kitchen facilities are very impressive,”
−The 2nd couple stayed in the sleepout as required a 2nd toilet.I had imagined that to be inside. We are elderly couples and so a handrail would have been helpful. A couple of the dinning chairs were unsafe and we put asde
Norita
New Zealand · Family · May 2026
“It was cosy and good value, will come back again.”
+It was nice that the house heater was on before we arrive, the house was nice and warm when we arrived. The spa was excellent and also the hot shower was good. Everything is clean and tidy. Just a little unexpected about the sleepout, but it was nice.
Jess
Australia · Solo · May 2026
+The hot tub was amazing. The shower pressure was great and the bed was really comfy. I enjoyed the couches and streaming services provided were relaxing of an evening.
Jodie
United States · Family · March 2026
“We would definitely stay here again. It was central, family friendly, and in a safe neighborhood.”
+The location was great! So close to everything we wanted to do. We enjoyed the spa and loved how the under stair lighting was set up. It gave a modern feel. We also enjoyed the heating lamps in the bathroom and use of the kitchen, washer, and dryer. The neighborhood seemed very safe. We really loved that there was a separate unit which provided space and privacy.
−We enjoyed everything but just some helpful comments. Wanted to give you a heads up that the silver tongs in the kitchen are broken or close to breaking. Sorry, to mention this as well but some of the pans have scratched non-stick bottoms which can be a hazardous to your heath. Lastly, the couch cushions are getting a little worn. I sat on the love seat mostly and noticed it caved in towards the center. With all that said though, it was not a big deal. We throughly enjoyed our stay and would suggest this place to other travelers.
Anna
Australia · Family · January 2026
“Home base excellence”
+The layout, set up and hot tub were all excellent. The place was so clean and there were lots of add on provided to make our stay easy like laundry powder and dishwashing tablets. So glad we didn't need to think about that stuff. The washing machine was a godsend and got a good run. All the beds were super comfy. The location was perfect giving us quick and easy access to all of our planned activities in and around Rotorua. House is also on a very quiet street so no noise from the roads
−Nothing comes to.mind
Manate
French Polynesia · Family · November 2025
+The place is nice and comfy perfect for a family of 6. The location is ideal, close to almost everything (Woolworth only 5 minutes away). Would love to come back next year ! Thanks for having us ☺️
−Outdated bathrooms.
Bristow
New Zealand · Family · October 2025
+The house was well presented, clean and tidy. Guest book, Informative, clear Instructions. Host very open communicator, which I appreciate.
−If I had to say one thing, it would be that the spa needs more instructions on how to maintain PH levels, a chlorine puck, and tablets would have helped. Otherwise, there really isn't any downside.