Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 24 reviews.
Michael
Ireland · Solo · June 2025
“A disaster. This property is no longer available for rent but Booking.com apparently lists it”
−The code supplied open the key box but no keys there. Rang the number supplied on the "Welcome" email. The lady who answered said they had sold the property some time ago and had informed Booking.com but they still list it. I was left without accomodation at 4pm on a sweltering Saturday in late June, I spent a distressing two hours looking for an alternative. A terrible start to a holiday week.
Tom
United Kingdom · Couple · March 2025
“Bad”
Laura
United Kingdom · Couple · February 2025
“Exceptional”
+Great location clean comfortable and easy check in
Travelled
United Kingdom · Couple · January 2025
“Central to Malvern town , comp”
+Very close to town where we needed to be for the theatre
−Very cold when we arrived - need to prep the apartment for guest arrival
Charles
United Kingdom · Couple · January 2025
“Very good”
+Good location
Sally
United Kingdom · Business trip · January 2025
“Vibrant apartment quirky style”
+Modern trendy apartment every think I needed . Loved the bright colours . Excellent location
−Nothing happy
Joanne
United Kingdom · Couple · December 2024
“Good value great locatjon”
−The lighting in the main room was really stark and there were few sockets. Some lamps would be really good. Also the position of the sofa (and a rolled up carpet behind it) made it hard to navigate around the room to the kitchen.
Lorraine
United Kingdom · Business trip · December 2024
“Dirty, damp, smelly, unsafe - would not recommend”
+It had a central location in Great Malvern, shops, cafes and restaurants nearby for ease
−No welcome information until I chased for it the evening before checkin. Took a while for the host to respond, repeatedly asking me for my checkin time which I’d already provided. Then, on the checkin evening, the host was a nightmare to deal with, shouting at my daughter on the phone (my iPad had auto-filled her phone number in when booking, complete accident) as there was no one waiting at the properly (it’s 6pm, and I’d advised checkin would be 9.30pm which she confirmed via the app) At 9.15pm, the host threatened to cancel the booking, and made my husband wait for over 20 minutes in the cold and dark late at night, instead of just giving him the key code as a “security precaution” (reservation was in my husbands name, I just booked for him). Upon finally gaining access, the stairs leading up to the apartment (over 40 steps, not mentioned in the property description) were rickety and uneven, rather dangerous. They were also filthy. The property was damp, musty and not very nice to be in. There were multiple plug-in air fresheners in every room so the smell was overpowering until unplugged, then the musty dampness really came through. The windows had all been left open and there
John
United Kingdom · Couple · November 2024
“Pleasant”
−The property was in a very convenient location, spacious, bed comfortable and the host very friendly. However, I think there were a few things which could have been improved: the apartment could have been cleaned more thoroughly (also the communal stairs leading up to it); the kitchen sink seemed to be blocked the bathroom light chord had snapped and could only be reached by a person over about 5’10” in height No blind on the lobby window A suggestion: in the lounge would be nice to have the table near the window to make use of natural light, and the sofa/TV at the other end of the room.
Graybo
United Kingdom · Solo · November 2024
“Exceptional”
+Everything
−Nothing