Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 57 reviews.
Suziiq
Australia · Solo · October 2026
“Clean, handy location for the Triffid.”
+Location was great
−The process to collect the keys. Incorrect information originally given. Was a bit confusing. Bed was really hard no oberly comfortable Unable to connect TV to unit wifi therefore mo able to Access netflix ect even using my own account.
Asha
Australia · Solo · September 2026
+The apartment was nice and convenient location.
−Poor communication. You have to personally transfer bond money via PayID which feels weird and unsecure. picking up the keys is really difficult and the correct information gets sent via "guidebook" then later told to ignore the guidebook. Getting contact with the host is also no easy feat. Long delay between messages, calls unanswered. Multiple phone numbers.
Phillip
Australia · Solo · May 2026
+Nothing
−Everything
Angela
Australia · Solo · May 2026
+We liked that it was just across the road from our venue.
Daniel
Australia · Group of friends · May 2026
“Lovely host, great stay will be back!!”
+Location, New building great size apartment View and free parking
−Nil
John
Australia · Couple · April 2026
“Great location and good value for money. Large apartment. Paying additional $350 bond before being given check in instru”
+Central location, great size apartment
−No tv in bedroom, old uncomfortable couch, hard bed, small towels, no milk in fridge.
Connie
Australia · Couple · March 2026
“Think twice!”
+Location
−Falsely advertised that payments were by card via booking.com but then demanded cash security deposit of $350. Booking.com werent interested. Chipped glass table at dangerous height/location, Stains on carpets, air con panel broken, TV broken, wi fi patchy etc etc doesn't fit with such an upfront security considering the property is in poor condition. The "sofa bed" is a futon and has little, to no support. Other accomodation available at same price as the "reduced" price..
Anthony
Australia · Couple · March 2026
“good”
+location was great ,we saw a concert in the same street and dining options were numerous
−There is no reception and Hidden Gem is just the name of the room, which is a single apartment in one of four blocks with the access in a different street. If you're older and don't have email on your phone you will find this difficult as the access info goes to your home PC and so does the verification code sent by Booking.com if you try to log in. You can't contact Booking.com without the verification code. Luckily our daughter could could go to our house and retrieve that email and send us a photo. The host also wanted a security deposit by bank transfer which we thought was strange, so we thought we would just sort it out at reception but there isn't one, so we had some anxious moments before we finally were contacted by the host. We had previously paid the full amount when we booked. Nevertheless drinks were had when we finally accessed the property. More information would have been handy at the booking stage, not everyone is up with the tech.
Belinda
Australia · Couple · March 2026
+It had everything we needed for the stay, very clean and tidy. Close to bars and restaurants and it had it's own car parking space we didn't pay extra for.
Mickey
Australia · Solo · January 2026
“Nice clean apartment”
+Nice apartment and very handy to where I was working. Nice city view and plenty of room
−Bed was clean but not the most comfortable. Was a little confusing to get the key but once I sorted that everything was easy.