Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 63 reviews.
Catherine
United Kingdom · Family · October 2026
“Comfortable stay in centre of town.”
+Good location and parking. Clean with comfy beds. Enjoyed our stay.
−No key on arrival in lock box so had to ring for someone to bring key. No toilet tissue although there was kitchen roll. Probably an oversight.
Sophie
United Kingdom · Group of friends · October 2026
“There was a cockroach in the upstairs bathroom, the walls and paint needed many touch ups, there was no hand towel in th”
+The beds were comfortable
−The apartment in the pictures was not the apartment we stayed in. There was no sofa bed just a sofa, even though I had emailed asking for additional bedding for the sofa bed and this wasn’t provided other than a blanket
SAV
United Kingdom · Solo · October 2026
“Issues but resolved by staff”
+Location and helpful staff - after issues noted below I was moved to another apartment
−Front door unlocked and open. Leak upstairs and damp.
MrNabz1
United Kingdom · Solo · September 2026
“Hemel Hell - best to stay,away”
+Repeat booking - rooms and facilities are nice up to a decent specification.
−1. TV still outdated and wouldnt connect up to wifi all night. Owner should replace this to avoid issues. 2. Multiple wifi / router points - none working and outside SA so not able to fix myself and management company were too far away and didnt want to travel 3. Management company taken over since first booking - unhelpful and at one point threaten to cancel my booking just before we arrived. Poor customer service, couldnt resolve wifi and tv issues and even tried to put blame on us. My children were deeply upset and we went to bed early instead enjoying our holiday break..
Hazel
United Kingdom · Family · August 2026
“Didn’t take it as I didn’t trust the owner after ignoring all my messages.”
−We asked for a cancellation and so did booking.com, I messaged and left a telephone message as well all were completely ignored. I got all the welcome messages but nothing answering any of my questions.
Liv_pwr
Ireland · Solo · August 2026
+In the middle of hemel hempstead, near everything, buses/taxi rank right at the door.
gemma
United Kingdom · Solo · August 2026
+The apartment was very nice, very clean and smelt fresh. We left behind something and the owner sent us a message and arrangements where made for us to collect he next day.
−We booked for 5 and we had two single beds and one double. The 5th was a sofa down stairs that did not pull out into a bed and had to be slept on as it was. It was very hard mot auitable for the two nights we were there. The pillows and quilt in the ottoman compartment had no cases on them. We also only had 4 towels for showers not 5. The bath is very slippy and would benefit from a bath mat. We had falls a couple of times when in the shower.
Marc
United Kingdom · Solo · August 2026
+It wat easy to get to
−The 2nd bedroom was a cupboard no windows or plugs The building houses mainly immigrants and we did not feel safe The WiFi was not working Right above a bus stop so when the window was open loads of people smoking so stunk
Jonathan
Switzerland · Family · July 2026
“Good location”
+Location in the town centre was good, access to the building was ok.
−Property was extremely hot, especially on the 2nd floor. Small bedroom had no windows or electric sockets so was harder to cool even using the ventilators provided. Crockery and cutlery was very limited and dirty so needed cleaning before use. One toilet roll provided for 4 people for 5 nights. Difficult to actually find the apartment entrance, signage not clear.
Nikki
United Kingdom · Solo · July 2026
“Fabulous little hideaway”
+Apartment was clean and tidy.The owners were brilliant. couldn't do enough for us, they kept in touch over the weekend making sure everything was ok.Also as it's an apartment block, there was a lift which was brilliant as myself and one of my daughters are disabled.Also being in the town was great to go and do shopping.Looking to come back to this apartment or to another that she owns next year to visit family.