Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 133 reviews.
SHUAI
Japan · Family · November 2026
“A wonderful family stay with a spacious apartment, a lovely host, and a fantastic recreation room!”
+Sorry for taking so long to leave a review! We really enjoyed our stay in Hakuba. The apartment was very spacious and comfortable, and the host was incredibly friendly and welcoming. We especially loved the recreation room, which was fantastic! Being able to play table tennis was a great bonus and made our stay even more enjoyable. It was a wonderful experience for our family!
−The lighting in the apartment was a little dim. Brighter lights would make the space feel even more comfortable.
Sultan
Japan · Group of friends · November 2026
“the best place you could ask for in hakuba!”
+as someone who visited using train, this was the closest while being the most affordable option we could find. but oh my god it was the bets place we couldve asked for. everything is comfy, warm, spacious, and the host is the best! even gave us a delicious apple cake!
−none!
Xi
China · Group of friends · August 2026
+very good and convenient
−If the weather is hot，the AC is less
David
Australia · Solo · March 2026
“Plenty of space with all the comforts of home.”
+Location was excellent. Close to the train station and within easy walking distance of restaurants and supermarkets. Place was warm and cosy and the beds comfortable. Bob and his daughter, Hanna were very helpful in transporting us to and from the slopes each day.
−Nothing really.
Brent
United States · Family · March 2026
+Bob dropped us off and picked us up at the ski resorts. Which was really nice to have help to get around with my two young kids. He also spotted some macaques for us on the way to 47.
−Washer dryer could have English translation :)
Steven
Australia · Group of friends · March 2026
“Wo7ld definitely recommend and would stay again thanks Bob and family”
+The bar the owners the area and the room and view make this place rock also has a roof top area for smokers or just sit and watch the phenomenonal view
−A little old but the owners make up for that with hospitality the mattress although comfy could do with an upgrade
Taylah
Australia · Group of friends · March 2026
“Bob was an exceptional host, facilities were clean and well maintained, spacious, and the beds were comfortable. Could n”
+It was a perfecf size had everything you needed and with breathtaking views.
−Nothing loved everything
Thu Anh
Australia · Family · March 2026
“We were very happy with our choice of accommodation and would highly recommend.”
+Located approximately 5 mins walk from Hakuba Train Station. Separate one bedroom apartment was well equipped, with heating and double glazed windows which kept the place warm and comfortable given we went during winter. Very spacious for our family of 4 - 2 adults and 2 children. We had views of the snow capped mountains and ended up cooking the 5 nights we were there (the only time we did during our entire 3 week trip) as there was a supermarket within walking distance. We went skiing everyday and Bob and his family were very accommodating and drove and picked us up at our desired snow field. This was extremely helpful and appreciated rather than having to catch the local bus in our snow gear and equipment. There is public onsen approximately 13 mins walk from the accommodation which was clean and provided indoor and outdoor options.
−Nothing.
Andrew
Australia · Group of friends · March 2026
“Excepetional”
+We had a group of 4 and had a fantastic stay! The apartment was clean, warm and comfortable. Location was excellent. The host Bob went above and beyond with his hospitality and drove us to and from the slopes for our three days of skiing. Will definitely be booking again for our next ski trip!
LIMING
China · Couple · October 2026
“非常好的住宿体验。”
+离车站非常近，完美。房东免费提供电动自行车，出行很方便，完美。