Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 32 reviews.
Gerry
Australia · Family · October 2025
“Good location-for the fit at heart”
+Top floor with nice outlook . Very responsive host. Nice location. Two bathrooms accommodates family nicely
−The narrow stairs are unbelievable! . Don’t both of you have heavy luggage.
Richard
Australia · Couple · August 2025
“Convenient functional 1 large bedroom, living room, 2 bathroom appartment 🤙🏻🤙🏻”
+The apartment was right in the centre of Florence easy access to trains & shopping. It was clean functional had everything you could possibly need - washing machine umbrellas etc etc etc . It had 2 bathrooms which was a bonus.
−the only thing that was not good was there was not an elevator and the staircase had 61 stairs not good with lots of luggage. Otherwise perfect for a short stay
Gemma
Australia · Family · July 2025
“Short and sweet.”
+Great location. Neat and tidy great bathrooms, nice to have a washing machine. Excellent view
−The smell was unbearable for me I did read the note on the door about Florence. The kettle didn’t work, bedroom Tv only plays free to air. No English channels, I’m all about trying the local food and drink. But would it hurt to have some milk and teabags in the room, after a long day of traveling some familiar comforts would be nice, also no tea towel for washing up. The bathrooms are great but it’s looking tired, needs fresh paint. If you could do that and get rid of the smell it would have been magical 😀
Catherine
Australia · Family · June 2025
“Exceptional location in a comfortable apartment”
+Close to everything with an exceptional view. The apartment had everything we needed and was easy to find. We booked on the day and this was not a problem for the host who quickly gave us instructions and even let us check in early.
−The stairs but that was made clear when we booked and we didn’t have a lot of luggage. The water pressure in the ensuite was low but in the main bathroom it was fine. There was a smell upon entering the apartment but it quickly dissipated.
Corinne
Canada · Family · May 2025
“Superb”
+Great location by train station, didn't have lug of suitcases through town. Close to all the sights. Everything you need is here
−Stairs, stairs and more stairs. No info On how to work appliances.
Odeth
United Kingdom · Solo · May 2025
“absolutely amazing stay … highly recommended”
+amazing location , modern facilities, clean, good communication with staffs and coffee is available
−no lift ( as stated on the website)
Mairead
United Kingdom · Couple · May 2025
“The Best location and great facilities.”
+The location is fantastic, a few minutes from the main train station and overlooking the lovely and busy Santa Maria Novella Square. We could walk everywhere within the city and across the river to the Santo Spirito area.
−The only drawback are the 61 stairs up to the 4th floor apartment. We knew there was no lift so we managed fine, but if we were much older or had mobility issues it would be very difficult. The view from the apartment is fab when you reach the apartment.
Margaret
United States · Family · April 2025
“Very good”
+The views and location were phenomenal.
−We requested a crib for our 5 month old. We couldn’t find it the first night and it ended up being in the storage closet behind a lot of stuff. We felt awkward digging through the closet but needed it for our baby. She had to sleep with us the first night because we couldn’t find it. The staff were very responsive upon the second day and did send someone to look for it and set it up, which we’re grateful for because we didn’t know how to set it up ourselves. Separately as other reviewers have stated, the smell on the bedroom bathroom is horrible. I’m usually pretty easy going but it was terrible. They should at least have some air fresheners or something.
Felice
Australia · Couple · March 2025
“Dirty and wouldn’t book again.”
+The location to the train station was very convenient and within walking distance to several shops and attractions.
−The property was not clean, the kitchen had no dishwashing liquid and all the cups were dirty. The bed sheets had rips and a hole in it. Mould in the shower grout.
Yuliya
Ukraine · Solo · January 2025
“Exceptional”
+the coolest apartments. cozy! perfectly clean! very warm even hot. there are towel dryers and a washing machine which is very important. gorgeous view of the square. the most welcoming responsive office! they are very bright! 100/100+!!!