Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 60 reviews.
Anna
United Kingdom · Couple · October 2026
“I would 100% come back”
+The flat itself is fantastic - it has a big kitchen with a table to eat at, the living room has a sofa and TV, and there's another dining table, a big bathroom and bedroom with a great mattress and pillows. We cooked a couple of meals and had everything we needed. Great facilities to dry clothes washed in the small machine. The location is great. Excellent value for money.
−There were no tea towels, so you couldn't dry anything. We used LOTS of kitchen roll, which was a complete waste. In the bathroom, the soap for the shower was in tiny sachets - to be environmentally-friendly, for a flat where people will stay many days, there really should be a refillable soap dispenser. As someone else mentioned, the padlock to get the key for the flat is far too high. Short people cannot see the numbers to get the keys. Thankfully, I was with my partner. Also, as others have mentioned, the steps (50+) are steep and high. If you had a big suitcase, you'd struggle - it is worth the struggle. You can hear noise from the neighbours downstairs, but that's to be expected in a flat. Finally, a personal pet hate, as the place is 'unmanned', you can't check out and leave bags. Also, you have to send ID via Booking.com or email.
Lei
Denmark · Solo · September 2026
“Fantastic, cosy apartment in superb location!”
+Super cosy apartment with excellent location - quiet area but within 5 minutes of the busy streets with lots of shops and restaurants. We definitely would like to stay here again when we visit Lucca again, hopefully next year. Really enjoyed our stay!
−The key in the padlocked attached to the window was very high up, there's no way I would've been able to reach it but luckily my partner is 191cm and managed to get the key. The steps are also steep, so it could be a challenge for some. Also parts of the ceiling is rather low as well as the doors into the apartment so if you're tall, you have to mind your head!
Doug
Canada · Couple · September 2026
“Highly recommend.”
+Loved the separation between the bedroom and kitchen. I made coffee and did not disturb my sleeping spouse. Easy access to the perimeter wall for a nice walk.
−I did not mind the stairs up to the suite but some might find them a challenge.
David
United Kingdom · Solo · August 2026
“4 nights in Lucca”
+It's very close to the centre of Lucca.
−Everything was great.
Jad
United Kingdom · Couple · June 2026
“Great for a short stay.”
+Shower, the location, and the kitchen accessories.
−A/C wasn’t very strong, and the rooms felt dark with not enough natural sunlight.
Dorde
Germany · Solo · June 2026
“Loved it! The photos don't do justice to this apartment!”
+The apartment was really clean and well equipped.
−The stairs to the 3th floor were quite a lot for my pregnant wife. (I sent a question about this before booking but no one answered, so I supposed it was max on the 1st floor - my mistake I guess). Also, maybe would be good to make some button system for roof window in the bedroom to be opened and closed, because that part of the apartment doesn't vent at all.
Simpson
United Kingdom · Solo · June 2026
+Everything
Alexandrina
Latvia · Solo · May 2026
“Amazing stay in Lucca”
+Amazing loft in the heart of Lucca! The apartment was beautiful, very clean, cozy, and stylish. The kitchen had absolutely everything needed, which made the stay very comfortable. The location was perfect , easy to walk everywhere and still quiet at night. I really enjoyed my stay and would definitely come back again. Highly recommended!
Paola
Italy · Couple · October 2026
+L’appartamento molto carino e pulito, purtroppo è un terzo piano senza ascensore con scale piuttosto brutte una persona con problemi di deambulazione non riesce ad arrivarci, andrebbe segnalato tra le condizioni dell’appartamento sul sito. Un altro difetto è il posizionamento del lucchetto un po troppo in alto, se fossi stata bassa di statura non ci sarei arrivata
Ge
China · Family · July 2026
+位置非常便利，公寓宽敞，公寓主人容易沟通，同意我们提前了一个小时入住。
−空调坏了，室内温度始终在30度，甚至晚上睡觉也是这么热