Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 22 reviews.
Babalola
United Kingdom · Solo · August 2025
“Great service, a slightly cleaner room would’ve been good”
+Very spacious room, shower was great, bed was ok. Kitchen facilities were really good, tea and coffee were available near the front desk for free (with a coffee machine for more fancy coffee at a small sum). Overall quite good. Easy to access and staff were helpful
−There was hair. Everywhere. Small curls everywhere. A clean with a lint roller would’ve been good. Glad I travelled with my own pillow cases because I had to remove theirs as there were hairs on the bed and pillows. This was the only problem I had with the room. I was also told the day before I was due to arrive that my booking was getting cancelled because I hadn’t submitted the right information on time, even though I had. Called them up and got everything sorted. Not sure why they were so quick to try to cancel my booking with their system error, but alas all was well.
Fatma
France · Solo · August 2025
“Disappointing Experience!”
+Nothing!
−I had a very disappointing experience with this property. Although I submitted all the required student documents almost two weeks before my arrival, the property delayed reviewing them until the last minute. On the day before check-in, I was suddenly told that my documents were “incomplete". Despite providing official proof of enrolment from my university and resending documents multiple times, I was informed just hours before check-in that my booking might be cancelled. Eventually, when I arrived at the property, I was told that my name was not on the accepted list, and I was refused entry. To make matters worse, I even received “check-out instructions” directly from the property a day before I was supposed to check - out, which shows how poorly the process was managed. The handling of the process was disorganised and unprofessional, causing me to waste valuable time during my short stay in Cardiff. I ended up having to find another accommodation at the last minute. I do not recommend this property to anyone expecting clear communication, reliability, and respect for guests’ time.
Gaynor
United Kingdom · Solo · August 2025
“Excellent”
+Easy to access Great location Very clean Had my own kitchen
−Little bit warm
Felipe
United States · Solo · July 2025
“Good”
−The room was a bit dirty. The shower never fully drained, and it drained very slowly. I would have to turn off the water for a few minutes mid-shower to make sure it didn't overflow into the rest of the bathroom. The system for checking in and checking that you are a student is a hot mess and more stressful than it needs to be. Otherwise, lovely room, lovely location, good for the price.
Carren
United Kingdom · Solo · July 2025
“Exceptional”
+I had a great overall experience. Location-wise, it’s in a convenient spot, not far from the city centre.
Joann
Philippines · Solo · July 2025
“Enjoyed my stay and I wouldn’t mind coming back here once I get a chance to visit again”
+It was a great place to stay. The apartment was clean, well-equipped, and had everything I needed, including a kitchenette and strong WiFi. I appreciated the 24/7 front desk and the games room was a nice bonus. It’s in a really convenient spot,close to the university, the city center, and public transport. The building felt safe and quiet, which made it easy to relax. Overall, a solid experience.
−NA
Sue
United Kingdom · Business trip · June 2025
“Good”
Becca
United Kingdom · Solo · April 2025
“Exceptional”
Megan
United Kingdom · Solo · February 2025
“Exceptional”
+Room was well equipped with everything needed for a short stay.
Kohana
United Kingdom · Business trip · February 2025
“It was a very nice and clean place, and the staff was helpful. Would recommend it to others.”
+The room was very spacious. And I liked the fact that kitchen utensils and cutlery, bedding, towels and tissue roles were provided.
−I wasn't allowed to book or use facilities like dining room and study space.