Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 55 reviews.
HA
Luxembourg · Couple · October 2026
“good location in a minimalistic setup”
+perfect central location and very quiet bedroom
−too hard and high pillows, electronic keys which let us feel insecure while in the apartment at night as we believe other people walked into our apartment as it could not get properly locked Furnishing not comfortable - too little, too high and uncomfortable table for two and mini sofa for one person to sit only
Garry
Australia · Couple · August 2026
“Very poor.”
+The location
−Very poor response when we couldn’t get into the unit. Concerning that the door handle had been broken off. We then had to find another place to stay. They told us that they would contact Booking.com to refund us but when I contacted Booking.com (5 days later) they told me that they had not contact them to organise the refund. Booking.com then organised a this. I requested Flax to refund the tax that was paid separately but with no luck.
Gia
Spain · Solo · August 2026
“Disappointing. All aesthetics no comfortability.”
−We had a problem with the place. It wasn't comfortable or cozy, especially after an 7 ish hour flight, and we didn't feel the place had the privacy someome expects. It was more like a cafe converted into an Airbnb, and that's exactly the feeling it gives. There were spiderwebs in the entrance ,the bedroom, with a strong basement smell, was claustrophobic, and other details so we decided to leave shortly after arriving to a hotel. We're still waiting for them to have the decency to give us a refund for a stay that we didn't enjoy and that didn't meet our expectations but they have been avoidant and not solving the issue. They could have cancel our stay the very first day and rent it to someone else but they decided to act like we stayed there until the end, probably with the intention of refusing a refund, but its already being handled by booking.com. It's okay to make things aesthetic but they have to be functional as well. If people dont book your place then you can't be a host, so I don't get how they could be so careless.
Nina
Bulgaria · Solo · June 2026
+It was very spacious and comfortable
−There were mosquitos and ants in the kitchen
Greta
United Kingdom · Couple · June 2026
“Would not recommend”
+Central location
−There was no hot water, very strange smell throughout the property, the bedroom was underground in what looked like a converted cellar, not been cleaned properly, we found dead bugs in the kitchen cupboards, hosts were not responsive. We did not stay one night, we left immediately.
ronny
Netherlands · Group of friends · November 2026
−Er is geen contact te krijgen met de accommodatie
Constanze
Germany · Solo · October 2026
+Gemütliche,schöne Wohnung,sauber und alles da,was man braucht! Easy check in. Wir haben uns total wohl gefühlt!
−Das einzige,war die Türklinke vom Bad die lose war und nicht geschlossen werden konnte,,haben wir aber repariert und es war kein großer Problem.
Maria Del Mar
Spain · Solo · August 2026
+La ubicación es maravillosa a 5 minutos de la Grote Mark, al lado de río.
−Pues para comenzar no contestan ninguna duda, ningún correo ni nada. Para seguir pedimos poder dejar las maletas pq llegamos prontito asi que supusimos que habría que entrar a las 3 si o si. Y a las 3 no nos iban las claves y tuvimos q ponernos en contacto con atención al cliente para que tomase medidas. Cuando entramos en el rellano todo estaba sucio y lleno de bichos. En el apartamento: no había agua caliente nos quejamos y no contestaron, había suciedad en el suelo, ducha y baño, un montón de insectos no voy a especificar, y el lavavajillas ni sacarlo. La terracilla... ser un punto positivo para algunos pero estaba sucia y daba la ventana al rellano y se abría desde ahí, por lo que tenía acceso al piso. Yo me he llevado una gran decepción.
Gerry
Netherlands · Couple · August 2026
“Het was ok, verder een prima weekend gehad👍”
+De locatie en de studio op zich was top👍
−Er is geen communicatie geweest, er wordt niet gebeld en alles per mail/app Wanneer je een probleem hebt, blijft t een probleem (we hadden geen warm water😟)
Dariusz
Poland · Solo · July 2026
“Rating: 1/10 - A very disappointing and stressful experience”
+Rating: 1/10 - A very disappointing and stressful experience I travel frequently and work professionally in the short-term rental and hospitality industry, so I understand that unexpected situations can happen. However, what matters is how they are handled. Unfortunately, this property failed on almost every level. Upon arrival, we received incorrect check-in instructions. After finally gaining access to the apartment, we discovered that another group of guests had also been directed to the exact same unit. Eventually, we realized that the same keys opened two different apartments, which is a serious security issue. Any guest could enter another guest's accommodation. Once we were moved to the correct apartment, the problems continued. The apartment was clearly not ready for guests. The bed was not made, there was no prepared bedding, no towels, no toilet paper, and no basic toiletries. The bedding was only provided after we complained, and it appeared wrinkled and far from the standard expected in any professionally managed accommodation. Another disappointment was the lack of air conditioning. When we asked about it, we were told that lowering the underfloor heating thermostat wo
−Rating: 1/10 - A very disappointing and stressful experience I travel frequently and work professionally in the short-term rental and hospitality industry, so I understand that unexpected situations can happen. However, what matters is how they are handled. Unfortunately, this property failed on almost every level. Upon arrival, we received incorrect check-in instructions. After finally gaining access to the apartment, we discovered that another group of guests had also been directed to the exact same unit. Eventually, we realized that the same keys opened two different apartments, which is a serious security issue. Any guest could enter another guest's accommodation. Once we were moved to the correct apartment, the problems continued. The apartment was clearly not ready for guests. The bed was not made, there was no prepared bedding, no towels, no toilet paper, and no basic toiletries. The bedding was only provided after we complained, and it appeared wrinkled and far from the standard expected in any professionally managed accommodation. Another disappointment was the lack of air conditioning. When we asked about it, we were told that lowering the underfloor heating thermostat wo