Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 36 reviews.
Jana
Germany · Couple · December 2025
“Don't book this place, they're scammers.”
−They took our money for nothing. They're renting the apartment on several platforms simultaneously. They called us in the afternoon and said we couldn't check in until after 8 pm because the cleaning lady had accidentally taken the key and she was now outside of London. When we arrived in the evening, the key box wouldn't open and the property was no longer reachable. We met a guy at the door who told us, he booked this apartment on a different platform. Unfortunately, the official check-in time was only until 8 pm, so we didn't get our money back. The property claims we didn't show up. It seems to be a common scam. I've read other reviews of this property where it was similar. Stay away.
Anne-louise
United Kingdom · Family · November 2025
+We didn´t like anything about it!!! THEY ARE SCAMMERS. PLEASE SAVE YOUR MONEY AND STAY AWAY!!!!
−I can't describe the place, since we never got in. We asked for a late check in at 10 pm. They asked for our booking nr (This was 10 am), but after that we heard nothing more. In the confirmation message, they said they would send instructions on how to get in. They never did. Which ment we were standing on the street for 2 hours trying to get a hold of them on all their contact informations. They never answered. This is a total waste of money. THEY ARE SCAMMERS!!!!!!! We contacted booking.com to get help and the only answer we got was that they had been in contact with them and they were ready to receive us. They gave us another number to contact Fernando flats. The number didn´t work. To make this an even better joke. They send us a message to remember the check out time the day before we where supposed to live the apartment.
keleta
United Kingdom · Group of friends · October 2025
+We stayed here for a week before, It has all the facilities.
−5 night with out hot water (shower) and cooker and I called them several times to fixed but no one answered. the toilet of Sink doesn't work
Halyna
Ukraine · Family · October 2025
+very clean and spacious. I liked everything very much. clean towels and bedding, there is furniture and appliances. washing machine and dryer
Nejc
Slovenia · Family · August 2025
+Good location with great connectivity options
−Very poorly equipped kitchen , you can't even make coffee because there are no cups. No running water in the bathroom sink, low water pressure in the shower, poorly maintained apartment, and not properly cleaned.
Leanne
Australia · Family · July 2025
“Disappointed!”
−We are extremely disappointing that the concerns we raised on the very first evening of our arrival have still not been addressed. These are essential aspects of a safe and comfortable rental, and the lack of communication has significantly impacted our stay. We expected all items to be resolved: • BATHROOM - no running water coming from hand basin. A basic necessity. • SMOKE ALARM - A plastic bag covered the smoke alarm poses a serious safety hazard. • TV & Wifi - TV turned on though couldn’t not get any channels. Wi-Fi user and password information was not available. These features we paid for. • EXTRA BEDDING - absence of linen for the sofa bed. We booked and paid for accommodation for four guests, yet our children were forced to use beach towels as makeshift bedding due to a lack of clean linen. We paid extra money to accommodate four guests. This is unacceptable. •. CLOTHES DRYER - clothes were left in the dryer which were damp and musty. Furthermore, we discovered the kitchen lacked basic utensils , including a kettle and toaster, only 3 folks when 4 people staying. , and the bathroom presented unacceptable hygiene and safety issues. The bath rim was covered in mold, and the
Christopher
United Kingdom · Group of friends · July 2025
“DO NOT STAY HERE”
+Absolutely nothing they lied on booking said entire place is yours that’s a lie they gave us the bunk beds when we booked it said 5 beds and sofas absolutely false information
−The customer service is awful I requested a refund and to cancel they ignored me and booking.com do not use this apartment they will take your money and not give you what you want and from previous reviews it’s a safety hazard as well
Rashad
Pakistan · Family · June 2025
“Unbearable stay of 5 nights in a poorly equipped, low ceiling heighted and overheated apartment.”
+Nothing was worth to be liked except nearby Bus and Train Stations
−We had a frustrating stay at the property. The apartment key wasn’t in the designated box, and we had to wait 15 minutes for a staff member to bring it. The apartment was on the upper floor, requiring a climb of 55 steps, and had a very low ceiling, especially in the bedroom with a sloped roof. There was no fan or cooling system, despite high temperatures of 32°C, and repeated requests for a fan went unanswered throughout our 5-night stay.
Tareq
Sweden · Couple · June 2025
“I would like to request a visit once a month.”
+The property does not include breakfast, but the location is excellent among many restaurants, the space is adequate, and the apartment is clean.
−(There is a non-working clothes dryer and a non-working refrigerator...it must be removed from the apartment. Also, Apartment 9 is extremely hot.) I was unable to obtain internet access from the property.
Ana maría
Spain · Couple · December 2025
“Horrible”
+Nada
−Todo, nos cambiaron de ubicación al llegar a Londres sin previo aviso, nos quedamos en la calle al menos media hora porque se habían equivocado de llaves de la casa, al llegar allí, no había red wifi como decía en Booking, el trato mal, no funcionaba la televisión y la calefacción tampoco, enciam estaba todo a por lo menso una hora cuando el que habíamos reservado estaba al lado del centro, un trato pésimo, todo pésimo