Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 141 reviews.
Jorge
Portugal · Couple · October 2026
“Very good overall facilities”
+Very good bathroom and location
−The bed was too soft. The freezer had too much ice, needs cleaning.
Raymond
United Kingdom · Group of friends · October 2026
+Clean, reasonably equipped, handy bus route into Durham and is close to shops.
Margaret
United Kingdom · Couple · October 2026
+The flat was very comfy and clean, the shower was brilliant
−The accommodation was ideal except for the fact that it is situated on a main road into Durham and It was impossible to sleep after a certain time in the morning, fortunately the couch was comfy to sleep on so I used that instead of the bed, my friend who I was with didn't have the same problem because she is partially deaf. Because of that I sadly wouldn't stay there again
David
United Kingdom · Couple · October 2026
“We were very comfortable in the flat and it was ideal for getting to the city centre in 10 mins”
+We were told to collect the key from a shop but couldn't find the name given. We asked in a shop and were told to go to the lane running along the back where we'd find a lock box. Not sure why we had to go to the shop!
−There had obviously been water damage from the roof some time ago and as a result a lot of staining on the ceiling as well as peeling paint, flakes of which fell to the floor. Also a large number of cobwebs around.
Tom
United Kingdom · Family · October 2026
+Location was a little out of the centre of Durham but easily accessible by public transport. The property was clean and met our expectations.
Maria
United Kingdom · Group of friends · September 2026
“Great location for visit to Durham City, clean and comfy.”
+Lovely and clean white bedding and towels. Host was great and allowed an earlier check in. Location great for Durham with bus outside on main road. Taxi cost between £9 - £10. Shops handy for supplies. Beds very comfy and good pillows and quilt.
−A bit of mould in bathroom but it was very clean. Mark on carpet covered with tiny rug - a bigger rug would look better. No kitchen utensils for cooking ( on pic) and pans a bit worn. No tea or coffee or mini toiletries provided - we didn't bring as on pics ? The entrance looks a bit tatty and could do with a weed and tidy.
Jane
United Kingdom · Couple · August 2026
“Nice spacious & comfortble, but traffic noise”
+Good location, comfortable & spacious compared to hotel room
−Quite noisy from road & railway Quite a lot of mould in bathroom
Janet
United Kingdom · Group of friends · August 2026
+Clean, excellent facilities and great value for money.
Kirsten
United Kingdom · Couple · July 2026
“Good for two nights and saved money in staying more central and using Ubers”
+Spacious inside and everything was very clean
−Needs some cosmetic attention on internal walls and ceilings
Julia
United Kingdom · Couple · June 2026
“Not the worst we’ve stayed in but won’t be going back”
+Excellent communication from the host who allowed us to check in early which we really appreciated.
−Location but that was my fault for not researching however good bus links into Durham itself which is stunning. The property was damp in the entrance and had black mold around the property. A small hole in the living area. When moving around the flat the tv kept going off. We just wanted it for music. We didn’t feel like it was worth the money paid