Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 41 reviews.
Benjamin
United States · Solo · November 2026
“Sublime location. An objective 9.5 rating from me.”
+The location is frankly sublime- a rare quiet street and a quieter enclosed courtyard with lush vegetation, with a 30 second walk to a portion of the quieter gardens around the Royal Palace, and a 5-10 minute walk to many of the most famous locations in Madrid. The place is not perfect (see other reviews except for the one that gave it a 1.0, which was unfair), but it was comfortable for me, as a solo person moving to Madrid in need for a temporary place for the first month. I felt the value was quite fair for a month-long rental. I will dream about this location forever. Responsive hosts. Didn't even see them. I got in early via the helpful cleaning person.
−I'm short, but if you're tall, the shower would be a challenge. Not a large supply of hot water. Stove-top annoying to use. A couple things missing among kitchen pots & pans. Plastic door in freezer is broken.
Angela
United States · Family · August 2026
“I would definitely stay here again. It was a ver comfortable place to stay. Great for single person or couple.”
+The location was perfect, and it was quiet. Clean apartment and friendly staff
−No door on the bathroom, but it still worked out for my son and I. Needs new toaster also.
Liel
Germany · Family · August 2026
“Serious Warning - Health Hazard, Complete Misrepresentation, and Zero Responsibility from the Host”
−Serious Warning - Health Hazard, Complete Misrepresentation, and Zero Responsibility from Both the Host and Booking.com I am writing this review to spare others from going through what we experienced. We booked the Dúplex Unico en Ópera - Palacio apartment in Madrid through Booking.com for four nights, paying approximately €475. We arrived with our six month old baby, a stroller, suitcases, and all the equipment needed for traveling with an infant. Within the first few minutes of entering the apartment, it became obvious that it was not fit for guests. The moment we walked in, we were hit by an extremely strong smell of dampness and mold throughout the entire apartment. I suffer from a severe mold allergy, making this a genuine medical risk for me. However, even without my allergy, the odor was overwhelming and impossible to ignore. On top of that, the cleanliness was unacceptable: * The sofas were dirty. * The floor was dirty. * The bathroom faucet, sink, and countertop were dirty. * Visible signs of mold were present. * Overall, it was obvious that the apartment had not been properly cleaned before new guests arrived. Before we had even unpacked our luggage, we realized that ther
leticia
United States · Family · July 2025
“Maricarmen was helpful with all my needs. She made stay for a month comfortable.”
+Location Location!!! The apartment was situated within a 3 minute walk to the Royal palace and the Opera. The kitchen was well equipped and the exterior had a beautiful Spanish vibe. Can’t wait to return!
−N/A
Carole
United Kingdom · Business trip · May 2025
“You could not do better than to stay in this gem of a property”
+Thoughtfully laid out and very comfortable for two adults
−I love a bath but the water heating system could not cope with the constant hot water required for a bath. Shower was fine.
Aida
Philippines · Group of friends · October 2024
“Looking for a place near attractions, this is the best place.”
+Best location!
−Bathroom on the second floor
Bisesh
United States · Group of friends · July 2024
“Excellent location. Odd shower setup”
Carlo
Italy · Couple · May 2024
“Very good”
Andre
United States · Couple · March 2024
“Wonderful ☺️”
+Pretty much everything
−The shower head was slightly awkward
Serhii
Canada · Family · March 2024
“Superb”
+Tidy and clean, cozy and convenient, located at the city's heart. The host is very responsive, helpful, and accurate in description.