Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 22 reviews.
Vadim
United Kingdom · Solo · July 2026
+Nice apartment with everything you need. Very comfy bed! Complimentary ice tea was a lovely addition. The pools and lagoon are very nice.
−One of the main reasons I booked this property is that it had an on site gym. I asked about the on site gym on the first day, I was informed there wasn't one and directed to a gym one block away, which didn't exist. I mentioned this to the host and they sent me a location a gym 29 minute walk away. At this point I raised the question as to why they advertise an on site gym when there isn't one. Initially I was ignored and then on the last day I was informed there is one. At this point it was too late as we were due to checkout soon. At checkout, the owner did not even address this or even apologise for providing the wrong information completely. Aside from the above the only other negative point is that the fast majority of the loungers around the lagoon are broken and/or extremely dirty.
James
Canada · Solo · May 2026
“Very clean apartment with amazing huge pool.”
+Very clean apartment. Beautiful huge pool. Very quiet. Close walking distance to a rotisserie chicken take out restaurant, Dominoes pizza, a beautiful bakery, a taqueria, a convenience store and Walmart. Safe area. Security at gate which was great. Enjoyed the pool a lot.
−There is a tv in the apartment. In the listing it states it has Netflix but it does not. The apartment has wifi, so luckily we had our own streaming stick that we brought with us (Roku stick). Otherwise we would have had no tv service at all- does not work.. They told us at check in that they would come to get the Netflix working, but they never showed up. So bring your own streaming stick if you want to watch the tv. Luckily we brought one with us .Otherwise everything else was good!!
Keston
United States · Couple · February 2026
“This is an exceptional property and an excellent value”
+The apartment is in one of several nice buildings in a manned, gated community. The grounds are clean and neatly manicured. It has an artificial lagoon with several well kept swimming pools. The property was quiet and I felt very safe there. The apartment itself is very clean, spacious and very well maintained. It sleeps 4 people comfortably. It has all the features, comforts, and household appliances that I wanted (TV, Wi-Fi, air conditioning, fans, coffee maker, microwave, kitchen, stove and oven).
−I liked everything about the property. There was nothing not to like.
Selene
Italy · Family · June 2025
“Perfect stay !”
+Beautiful apparment, has everything you might need for shorts and long stays.
−None
Darlene
Canada · Family · March 2025
“Comfortable, quiet, good neighborhood and very friendly hosts,”
+The beds were super comfortable, front gate security was friendly, the pool and gym were incredible, the entire complex was very quiet. I liked the feeling of home in the condo.
Natalie
United States · Family · March 2024
“Wasn’t what I expected. Horrible showers dirty apartment I did like the security at the gate.”
+They made it easy, we planned a meet up after I arrived but I arrived later than expected, I finally got a hold of them and they gave me directions for the key lock.
−When I reached out with questions they never answered me back I emailed and texted. There was a few issues like one, the shower was horrible changed from cold and hot never kept temperature. One of the showers leaked all day night so it was loud trying to sleep at night all you hear is dripping water. The beds were smaller than expected one of them leaned not comfortable at all. They did say they will provide sack lunches for your trips I have three kids so I liked the idea of that not one day did I receive any sack lunches even when I tried to reach out and ask no email or text message in return. Tie apartment
Alvaro
United Kingdom · Group of friends · January 2024
“Exceptional”
+Location, rooms and pool
James
United States · Family · April 2023
“Nice place.”
+Size of condo, pools, lagoon. Near Walmart.
−Clogged drains, no laundry facilities.
Esperanza
United States · Family · December 2022
“good option!”
Eleonora
United Kingdom · Family · September 2022
“Great for groups/families without planned activities in Cancun and surrounding areas.”
+Very friendly host who will do everything possible to make you feel welcome and taken care of. Well maintained, spacious flat with all the basic amenities. The lagoon and pools are a comfortable space for families.
−A taxi is needed to go anywhere in Cancun (not an issue if you want to stay in the condos; not so great if you're going to take tours or go to the beach). There is ongoing construction next to the building (occasionally noisy, but most importantly, not as visually appealing as in the photos).