Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 70 reviews.
Natalie
Canada · Solo · October 2026
“Beautiful spacious apartment in an excellent location with thoughtful amenities.”
+The apartment was spacious, nicely decorated and had a nice view. The kitchen was compact but fully equipped and great for cooking. The bed was large and comfortable and there were plenty of options for temperature control to maintain comfort in the apartment. The hosts were proactive communicators and very gracious. I would absolutely stay here again!
−No complaints. I was very happy with the place. I did notice the shower door leaked water on the floor even when I tried to adjust it in different positions. The host may want to look at fixing this to prevent any long term water damage.
Mark
United States · Couple · October 2026
+Apartment was adorable and convenient! Downstairs bedrooms were dark and quite for sleeping. Walkable area close to local leather artisans and some of the finest shops in the world. Host also went above and beyond with a special request! Very much appreciated the thoughtfulness and consideration.
−We didn't experience any difficulty!
Sarah-Kate
Australia · Solo · October 2026
“Very nice apartment with lift access. Beautiful cobbled street on a hill leading to historic sights . Wonderful location”
+Spacious apartment, very comfortable living space with lots of light and windows with shutters opening onto the street below. Generous sized bed, very comfortable .
−Everything was really good
Jennifer
United Kingdom · Group of friends · October 2026
“Beautiful apartment close to major sites.”
+Great location and beautiful property. Well equipped for cooking and dining. So close to all major visitor attractions but very quiet.
−Lift is small but it’s a historic building so understandable.
Shilpika
United Kingdom · Solo · September 2026
“Beautiful flat, amazing location but poor service”
+The location is fantastic. Two minutes walk from ponte vecchio. The apartment itself is stunning. Lovely furnishings, big bright rooms
−The service was not good. Basic facilities were not provided - paper towels, toaster, no soap in dispensers, we were given a used washing up sponge to use. Simple welcome items were absent, which for the price you would expect (and we received in the other two places we stayed in Tuscany) - coffee, water. Also missing were basic condiments - salt, pepper and olive oil. Again, these were provided in the other places we stayed, and I'd expect it here. But the worst aspect was the lack of response by management to messages we sent. On the day we were to check out, we realised at 8.30am that the lift was out of order. We were staying on the top floor and had heavy luggage. We had a late checkout at 12pm. They never responded, not even after we had checked out to apologise for any inconvenience.
Katharine
United Kingdom · Solo · August 2026
+Great location! Good communication. Thank you!
Nikita
United Kingdom · Group of friends · August 2026
+Beautiful apartment in an excellent location just a few minutes walk from Ponte Vencchio with its own private lift and amazing views of the Florence rooftops!
Nadine
United Kingdom · Family · August 2026
“Wonderful”
+Great location. Lovely space.
Marilla
Australia · Family · October 2025
“Would stay again.”
+Perfect location near to Ponte Vecchio with lots of restaurants nearby. Large beautiful apartment with lots of windows & spectacular views. Good communication with host. Small lift available that opens directly to apartment.
−No little extras like tea/coffee/condiments. If multiple people staying with large luggage will require multiple trips in lift else 3 flights of stairs.
Oladapo
United Kingdom · Family · September 2025
“With some customer focused management and maintneance, could be a 10/10 apartment and location.”
+A spacious apartment in a really nice location with some lovely views, unfortunately cannot ignore that it’s so let down by the condition of the facilities and unprofessional treatment. The air conditioning was effective in bedrooms and dining / living space. Good supplies for dishwasher, washing and coffee machine.
−Months after making non-refundable booking and shortly before arrival host sent request to confirm acceptance of new previously unstated ‘policy’ requirements; additional cleaning requirements implying full clean required by customers before departure (above and beyond end of stay rubbish removal often requested) despite 100 euros charge paid for cleaning; a payment demand amount for city tax more than the tax required and more than stated at time of booking-not by much but shouldn't be rounding up a tax demand; and requring check out time an hour earlier than the 11am stated on booking.com information. Red flag moments, I now see the non-cancellation policy in a different light. On arrival self-check in requiring several trips up and down flights of stairs to get correct keys from jumble of keys in a box. After paying tax as instructed, received a message saying payment not received; however this was modified when screenshot taken at time of payment was forwarded. In the apartment, just too many issues and broken or insecure plumbing and electrical fixtures and fittings to feel comfortable. Shower room door couldn’t be locked and would not stay closed if windy outside as the showe