Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 26 reviews.
Millie
United Kingdom · Group of friends · August 2026
+The location is a short drive from puerto banus, made it easy to access nightlife
−General cleanliness, walls were dirty with stains and walls full of cracks and the towels had blood on them but luckily we had brought bath towels. Also the locks on the door are dodgy and made jt hard to get in and there was only one key. We also had trouble with the sofa bed it was hard to get out and we had to call the owner saying we couldnt put it back in.
Michal
Norway · Family · May 2026
“My wife told me that she would never stay in a place like this again.”
+The positives was the beautiful garden, two swimming pools, and a nice on-site restaurant.
−Misleading listing. The apartment was advertised as 180 m², but in reality it was around 80 m², and the photos did not reflect its true condition. Main issues: - Oven did not work. - Very poor kitchen equipment; we waited two weeks for a frying pan and eventually had to buy our own pot. - Dirty walls and curtains. - Worn mattresses. - Damaged furniture and chairs. - Loose ceramic tiles. We reported these issues several times to the host and to Booking.com, but no satisfactory solution was offered. Since our 6-week stay was paid in advance, moving elsewhere was not a realistic option. The positives was the beautiful garden, two swimming pools, and a nice on-site restaurant. Overall, the surroundings were excellent, but the apartment itself was far below expectations. I would not recommend this property.
George
Canada · Couple · January 2026
“Worst accommodation experience. Five nights without heating during winter and no resolution by owner”
−We stayed in this unit at Dama de Noche, Puerto Banús for five days over the recent holidays, from December 29, 2025 to January 3, 2026. Unfortunately, this was the worst accommodation experience we have had as frequent travellers. The owners do not live locally and did not have a nearby property manager who could assist when problems arose. Most importantly, the heating did not work at any point during our stay, despite repeated notifications. This occurred during a period when overnight temperatures consistently dropped to 8-10°C (46-50°F). Although the owner suggested multiple thermostat checks (all of which we tried), and repeatedly promised to send a technician, no one ever came. As a result, we spent the entire stay wearing warm clothes indoors and even while sleeping. Upon arrival, we also discovered that the hairdryer was broken. Instead of replacing it, the hostess suggested that we purchase one ourselves and seek reimbursement. For short-term international guests, this is unacceptable. The hairdryer was never replaced. Additionally, the dining chairs were in very poor condition, and parts of the walls were damaged, which is inconsistent with a property advertised as a hig
Brenda
Australia · Couple · August 2025
“We made the best off it”
+The keys were not in lockbox as arranged. We arrived at the property around 1.30 am and couldn’t get access until almost 3 am after arriving from Australia on a 34 hour flight. Bedding and towels did not look very clean or well ironed so we washed them all . The wardrobe door fell off as we opened it. The hairdryer didn’t work. There were no wine glasses. The shutter in the lounge didn’t work properly. The handle for the bedroom shutter was coming off the wall. Sofa was very old and uncomfortable the leatherette fabric on the dinning chairs was peeling off,
−Everything
Louise
United Kingdom · Family · June 2025
“Lovely apartment and complex, ruined by a few details.”
+It was comfortable & spacious with a lovely large balcony. The beds were very comfortable. Lovely pool area. We arrived hours before check in and with no reception to leave luggage or a pool to use or bar to even get water we were quite stressed, I called the property manager who thankfully let us check in early.
−The pool was only open from 4-7 while we were there, so if you are looking for a lounge by the pool holiday in May (which we were) we wish we had known this as we wouldn’t have booked. They have signs up at the entrance of pool opening times and it could have easily been shared on the properties details. The onsite bar/restaurant was closed for a refurbishment while we were there and the nearest shop/cafe/restaurant was at least a 20 minute walk away. I would say you definitely need a car. There is no reception of any sort or anywhere to ask questions or leave luggage. Which made arrival really tricky to find any information. The toaster & the hairdryer didn’t work. The tv remotes had no batteries in, so couldn’t use the tv.
Ellise
United Kingdom · Group of friends · September 2024
“Alright”
+It was a really good location, good pool and balcony.
−Bed sheet were unclean, no toilet roll, no no bed sheet for the sofa bed
M. Isabel Sampaio
Portugal · Solo · August 2026
“Apartamento fantastico”
+O apartamento é muito agradável, espaçoso e confortável. Ter uma ótima e espaçosa varanda foi muito bom. Ter lugar de garagem é outra vantagem. A área envolvente com um autêntico jardim botânico e duas fantasticas piscinas encantou nos. A localização, dentro de um condomínio vigiado e relativamente perto da praia foi também bastante bom.
−No geral, foi bastante bom.
elenamunozrey
Spain · Solo · August 2026
“Le falta lavado de cara y algunos arreglos”
+Ubicación muy buena y una urbanización excelente
−Falta de azulejos en la galería, vitrocerámica vieja y sucia, detalles a cuidar como el mando del parking que no funciona ( no pudimos meter el vehículo al garaje),.
Nicole
Portugal · Group of friends · August 2026
“Muito boa”
+gostei de tudo
−os estores dos quartos não fecham até ao fim por tanto nunca ficam escuros.
Veronica
Sweden · Couple · July 2026
“Bra läge och fin lägenhet, men dåligt städat”
+Nära ner till hamnen, ca 15 minuter att gå. Väldigt trevligt område, jättefin pool och restaurangen var väldigt bra också. Terrassen till lägenheten va väldigt trevlig, enda minuset med den är att ac-enheten låter väldigt mycket.
−Det var inte speciellt bra städat alls. Disken i skåpen va smutsig (såg knappt diskad ut alls) och handdukar/sängkläder kändes lite ofräscha. Det fanns inget toapapper vilket jag kan tycka man kan förvänta sig ska finnas och överlag va standarden på renlighet ganska låg.