Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 14 reviews.
Victoria
United Kingdom · Group of friends · August 2026
“PLEASE DO NOT STAY HERE!!! 😡”
+NOTHING!!!! THIS PROPERTY SHOULD BE REMOVED FROM THIS SITE IMMEDIATELY!!!!
−Please do not book to stay at this accommodation. Before arrival, we were asked to check in at 7pm rather than the original time of 5pm. We were sent instructions with a code to get into the building (which worked fine) and then the door to the flat would be left open. We arrived after 7pm to find that the door to the flat was locked, with no key left and no way of entering the property. We then proceeded to call the owner of the property, who had conveniently turned off his phone!! 😡 After many attempts to call the owner, Booking.com and even the building security, we had to leave the property and find alternative accommodation, which proved extremely hard in an area we didn't know and by this time so late in the evening. I then received an email from Booking.com shortly before midnight (just as we managed to get to our alternative accommodation we luckily found) to say that the owner was cancelling our stay for an unknown reason. Absolutely awful situation, and looking at other recent reviews I now think this has happened more than once recently. The property should be removed from the site immediately!
Adam
United Kingdom · Solo · July 2026
“Awful.”
+Absolutely nothing. Couldn’t into the property, no communication. Would not recommend. I can’t comment on the actual property since I didn’t actually get inside. It looks like an apartment building.
−I wasn’t given instructions on how to get in or how to check in. I arrived slightly late and was left without any answers despite contacting the vendor before their ‘last check in time’. If there wasn’t a premier inn nearby I’d have been sleeping rough or getting a taxi elsewhere. Would not recommend.
James
United States · Solo · September 2025
“Scam, don't stay. Warning!! It's a set up!”
−Scam, don't stay. Warning!! The 'person' who sets this apt up for rental is NOT the owner. He says that he will leave the keys in apt and door open but when you get inside there is no key or parking permit. He then says that he will come in to drop off key later when I go out. SCAM !! I took all my work equipment with me when I went out because it was obviously a frame to rip me off. While I was out someone went into the apartment and left the key but probably looked around for all my stuff which they didn't find because I had taken it with me. So look elsewhere. You get what you pay for and Booking didn't help at all and wanted to stay our of it. Summary - It's a scam to rip off your stuff, so just pay a little more to stay somewhere where you can lock the door and not have people coming in while you are out to rip you off.
rachel
Hong Kong SAR China · Couple · August 2025
“Conveniently located. Good communication with owner. Flat was clean 2 huge fans. Took my own coffee machine”
+Close to the station.
Alison
United Kingdom · Solo · August 2025
“Inaccessible bathroom & very inaccessible property owner”
+The sofa was comfortable and the fans worked.
−The bathroom door had no door handle and wouldn't open. The owner said I should use a knife to open it but this didn't work. I asked for help but he couldn't provide this for two hours.He was more interested in getting me to send him a photo of me trying to open the door with knife. He suggested I check out so I did. What kind of property has toilet facilities that are impossible to access?! I had to book into a hotel instead and was refused anything but insultingly low refunds by both the property owner and Booking.com.
Caroline
United Kingdom · Group of friends · August 2025
+The flat was beautiful could have had some small plates and bowls couldnt get the dish washer to work the tap in the kitchen is loose
−Nothing
Roy
South Africa · Couple · June 2025
“Potentially good apartment undermined by poor hosting and misleading information about facilities”
+Internet was good
−Review Unfortunately, we booked before the review of 5 May was posted. Our booking was for some 6 weeks later at which time none of the complaints noted on the 5 May had been attended to and indeed things seem to have got worse. (i) Although the flat was left open, there were no keys or parking permit available. They were delivered later, not as a matter of urgency and with no apology. (ii) The contact number of the owner/manager gave an unavailable message. Despite posted notice in flat re: contact number, the only way of making contact was through the booking.com app. (iii) As per review of the 5 May - the very dark bathroom had only one of its six lights working (the living room also had only only 1 light working). (iv) As per previous review - there were no dishcloths. (v) In the previous review it was noted that there was one serviceable wine glass, by the time we arrived there were NO wine glasses - just one plastic champagne glass. There was only one cereal bowl and it was chipped. (vi) The kitchen tap remained unstable. (as per previous review) (vii) Kitchen cupboards full of redundant ‘stuff’ and old food items (viii) There was no washing machine and no dressing room (as c
Haseeb
United Kingdom · Business trip · June 2025
“Too expensive for the provided facilities”
−Level of cleanliness was sub optimal tap water had a strong terrible taste both in kitchen and bathroom. Lack of washing machine.
Sally
United Kingdom · Couple · May 2025
“Fine but won’t be rebooking next year when I come again for the annual mid Sussex marathon”
+Location to train station was great. Power shower was great. Bits and pieces in apartment like salt, oils, tea and coffee great.
−Only one working light in bathroom out of 6. No tea towels in kitchen. Sink tap was moveable. Only one wine glass as the other had a massive crack in it and was still in cupboard. Only two mugs. Very strict on check in time-only accommodation I have ever know in my 20 years of travel to not try and accommodate us.
Martin
United Kingdom · Business trip · October 2024
“I had lots to do during my stay; the flat's comfortable size and its location made everything easy”
+Key attributes for me were the lift and the short walk to Haywards Heath station. There is a huge Sainsbury's along the way, so that was a bonus, as was the Waitrose supermarket by the station. The flat was everything I expected and very light and pleasant. There is a good pub and good Indian takeaway in the station area also. The flat has its own reserved parking space which is very helpful. I liked Haywards Heath more than I expected and found it very pleasant to walk around.
−Without a car, other restaurants (and the main shops) are about a mile away uphill. But if you time it right, you can get a bus outside Sainsbury's (with real-time info at the stop), which makes it easy, except that there are no buses there on Sundays. I struggled to understand the heating and cooker controls in the flat, but got there eventually. Some advisory notes may have helped.