Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 27 reviews.
Michael
Israel · Family · December 2025
+Central location. Clean, modern apartment, equipped with washing machine, dishwasher, air conditioner, refrigerator, oven, microwave...
−Complicated instructions to get inside. Have to use mail to open the door. You don't realize this complicated way before you pay... It's not fair at all.. The owner has to explain everything before final payment. The apartment was really invested, but lack small cheap stuff like a cutting board, kitchen rugs, couple of knifes... It is really worth to add it
Jozsef
Hungary · Family · October 2024
“Very good”
+Staff had great comms, Ylenia was very helpful. Place has excellent location, close to restaurants, cafes, a few grocerys stores, harbour is only a 15 minute walk away. Apartment is facing the small street in the back, located on the 3rd floor but there is an elevator.
−Very cheap quality of toilet paper. No soap at the sink nor at the shower. No additional hangers/place for the guests sleeping on the sofa bed. Bathroom can be accessed only through the bedroom.
Justyna
Poland · Family · July 2024
“Great place!”
+Nice, big flat with all facilities and in a good location! Super strong A/C, too! Ylenia gave us recommendations for places to see and where to eat, and we were blown away by how great the food was! We're very grateful as it made it so much easier to choose our dinner spots.
−There's a problem with ants, but we hope they will sort it out in the future!
B-i
Austria · Family · June 2024
“Bad”
+Only position of Apartments was good
−The Bathroom was dirty, the shower had not been cleaned for months, stains over the whole area possible to get some foot fungus there. We did not use the bathroom just sleept and in the morning went out. Also smell inside of the bathroom going through the whole apartment. We found a half bottle full of cigarettes on the inside door to the terrace. The pillow had stains, the wardrobe was dirty. The whole apartment is a mess never cleaned. The whole experience was weird, upon showing that to Ilenia who showed us the Apartment she didn't see anything wrong with it, upon my request to clean that in the morning, she said they will get back to us a lil bit later to say when they are coming to clean it. No one sent any note about it, in the morning we checked out and demanded a refund. They charged us the first night and demanded the money for cleaning which is obvious they do not clean. We didn't see all those problems because we just left our luggage and went into the city, later in the evening we saw all those problems. Upon later reading the reviews also found similar problems. After complaining and stating it was dirty and smelly they said for them that is good and I am demanding too
Jasmina
Austria · Family · May 2024
“good location. Overpriced.”
+Location
−invest a minimum of effort and buy a liquid hand soap for the bathroom for guests arriving later in the night. Or at least a bottle of water in the flat when guests arrive. It's a real shame not to have a small jar of Italian coffee to make guests feel a bit more comfortable. You can't really sleep on pillows, but we didn't even want to try to contact a person who brought us the keys and ask for different pillows. We didn't use the kitchen at all. Conclusion> place is simply overpriced.
Lyndsey
United Kingdom · Couple · May 2024
“Great apartment in a great location.”
+The flat is in a great location, just along the road from the Duomo Metro station. It’s a lovely spacious property with high ceilings and it is near to the Conad supermarket, and close to Christmas alley and loads of places to eat and drink. The bed was comfortable and there is loads of cupboard and worktop space in the kitchen. Ylenia came to meet us to give us the keys - she was great at getting in touch to organise and it all went very smoothly. The apartment has good facilities with a utility room, washing machine and a clothes airer on the balcony.
−The pillows were lumpy and very uncomfortable on the bed - I needed to use a folded over blanket as a pillow. There was only one mug in the kitchen, so one of us needed to drink our coffee out of a glass and the kettle broke down whilst we were there. I contacted Ylenia about it and she offered to replace it, but we were leaving the next day, so it didn’t matter so much. There is a drain smell coming out of the bathroom - there was a plug in air freshener to disguise the odour, I expect that is typical for Naples and the plumbing in the old buildings though - it wasn’t awful, just a bit unpleasant.
Sue
Australia · Couple · April 2024
“Quiet apartment in downtown Napoli”
+The property was warm and quiet and walking distance to most sights. The bed was super comfortable and there was a new washing machine. There was also a lift as the apartment was on the 3rd floor. It was a 15 minute to the train station.
−There was a terrible smell of sewerage in the bathroom. I bought a diffuser to try to cover it but it didn’t really work. There was no coffee machine (as stated) only a coffee pot and the couch seat was not attached to the back and came out when you sat on it. The pillows on the bed were so hard and lumpy they were unusable. My advice would be to throw them out.
Katarzyna
Poland · Group of friends · April 2024
“Very good”
Fany
France · Family · August 2026
“A fuir, très sale, 5 jours de galères”
+L’emplacement
−Aucun équipement vital et chaleureux, pas de machine à café, pas une éponge, de produits pour nettoyer la vaisselle, un torchon pour l’essuyer, même pas une bouteille d’eau qui est généralement présente en location. Une cuisine vide, des verres sales, un micro ondes degueulasse, un frigo pas nettoyé. Un lave vaisselle douteux vu l’état intérieur Une salle de bain avec des flacons de savons vide, une douche sale avec un vieux rasoir sur la tablette. Le lit pas confortable, pas de protège matelas sous le drap, un sale même pas lavé. Des fourmis qui apparaissent à droite à gauche de l’appartement L’appartement était sale J’ai pourtant renvoyé un message à la personne qui nous a accueilli La seule réponse que j’ai eue était que « l’eau du robinet etait potable » Débuter ses vacances par devoir acheté éponges et produits pour faire le ménage non merci Et par bonté j’ai laissé sur place pour les suivants
Vincenzo
Italy · Group of friends · June 2026
“Pessimo e insalubre. Da evitare assolutamente!”
+Oltre alla posizione tutto quello indicato nell'annuncio è falsato per attirare persone. L'immobile non così moderno e recente come fa pensare l'annuncio e foto a corredo.
−Struttura da incubo, sporca all’inverosimile e gestita in modo totalmente inadeguato. Lo sporco presente non è recente, ma frutto di mesi di totale abbandono: il lavandino della cucina e la rubinetteria del box doccia sono pienissimi di calcare stratificato, il porta scopino del bagno fa venire la nausea, il materasso è completamente macchiato, mentre gli asciugamani sono ingialliti dal degrado e i cuscini sono pieni di aloni gialli di sudore. Abbiamo trovato persino capelli di altre persone nella doccia e urina nel water. Mancano i servizi base pubblicizzati e la cucina è impraticabile: le pochissime pentole presenti sono tutte graffiate e arrugginite, ci sono pochissime posate, non c'è uno scolapiatti e il piano cottura è rotto e pericolosissimo da usare. In bagno non erano presenti i saponi previsti e mancava lo stendino per i panni (rendendo inutile la lavatrice). Abbiamo dovuto comprare noi i detersivi per pulire e poter usare i piatti. Ho chiesto supporto all'agenzia fin dal primo istante, ma non hanno fornito alcuna soluzione reale. Volevano rimborsarmi il solo costo delle pulizie per tenermi buono, lasciandomi però vivere ugualmente nello schifo. La loro "soluzione" finale