Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 30 reviews.
Colin
Australia · Couple · September 2026
“Overpriced worn out accommodation with rubbish service from the management team.”
+Very little. It is a very old motel room converted to a unit.
−After booking through Booking.com we were forced to deal with another real estate agency who presented us with an 18 page agreement that due to our payment already being made we had to agree to. They completely failed in communications and when you contacted their office you were confronted with dealing with an AI robot service which predictably was useless. None of our communication with them was answered in a timely manner and most not at all. Appalling customer service.
Guest reviews
Australia · Group of friends · June 2026
“Value for money. Clean. Very good location.”
+Close to everything in Sawtell. Easy parking. Had everything we needed
−Very low end complex. Some yelling arguments during the night by residents but nothing further
Chris
Australia · Family · March 2026
“Clean but lack of privacy.”
+The property is close to the main centre, and the pool was clean and refreshing.
−The carpet in the hallway had a bad smell. There was minimal privacy in the apartment, the second bedroom was a makeshift wall and access to the bathroom was through the makeshift bedroom with no door. The apartment was very old and the fans were noisy. It was disappointing, as we have stayed in this complex before but the room from our previous room was much nicer. The apartment was not worth what we paid for it. The apartment however was clean, but needs updating.
Adam
Australia · Group of friends · March 2026
+Superb location, lovely pool, great balcony, large fridge. 👍
−No undercover parking, & another tenant decided to take my room 9 designated park! Games room should have been unlocked between 9am & 9pm, but the Asian permanent on-site lady decided that she didn't like this & locked it during the day, I had to go to the real estate to get it unlocked! I was flooded with emails prior about how high the quality standard of accommodation, cleaning & maintenance was, yet there was no air conditioning, 🥵 2 x ceiling fans didn't work, & 2 x ceiling lights didn't work! 👎 I honestly think that some1 was taking the piss! 🥴
Joel
Australia · Couple · March 2026
−No ac
Adam
Australia · Family · January 2026
−No Aircon or WIFI
Philip
Australia · Solo · November 2025
“Comfortable unit requiring mattress upgrades.”
+The location is excellent. The unit is tidy and mostly comfortable.
−The only thing would be the mattresses require replacement. The queen mattress is like sleeping on an ironing board. Extremely hard. The single mattress I slept on was sunken slightly on one side where people have been sitting on the edge over time. It felt like you were rolling to that sides edge if you didn't sleep on the other edge. Looked to book for the same time next year. It appears Holiday Coffs Coast have now become involved in the booking process and the price quoted has gone up over 140% for the same period in 2026 (November), $1050 to $2440 for 6 nights. Called Holiday Coffs Coast to see if that was a mistake. Was told "no it is not a mistake, it is just the policy". Been staying at Coasters each year for a number of years now with a large group of golfing mates and acquiring many rooms. Unfortunately I will not be returning due to the ridiculous and outrageous price increase. THE PROPERTY IS SIMPLY ONLY JUST WORTH WHAT I PAID IN 2025, CERTAINLY NOT $2440 FOR ME.
Simone
Australia · Group of friends · June 2025
“We were travelling for a touch football carnival so it was perfect for what we needed.”
+Great location, close to main street and village of Sawtell. Easy to gain access to apartment. It was private and very quiet. The apartment was clean and comfortable.
−The old reception area is dusty and full of old books and uncollected mail. The corridors smelt of stale ciagrette smoke also. No wifi was difficult as phone recpetion was poor, so limited connections where available whilst staying there. Hot water ran our quickly.
Mike
Australia · Group of friends · May 2025
“Very enjoyable stay in a great location”
+Location was perfect for our stay, v close to town centre. Quiet area despite being on main road. Unit was fine for our needs, bathroom and general area was clean on arrival
−bed in lounge room wasnt very comfortable but not a major issue
Ian
Australia · Family · May 2025
“We love Sawtell - but will most likely stay in Coffs on our next visit to the regions.”
+This is a great unit for up to 6 people - very well located. I love most things about number 9 Coasters Sawtell
−Its a bit pricey - basically $300+ per night for my daughter and I. Sawtell must becoming the new trendy 'North Shore' of Coffs Area. Despite being a lovely spacious unit it was not worth the price.