Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 39 reviews.
Thomas
United Kingdom · Solo · September 2025
“Possibly the worst accommodation experience I've ever had in my 64 years”
+Nothing really. Hard to think of anything positive at all. Overall the experience was utterly dire.
−1) Appaling communication - no message via Booking.com to the operator was ever acknowledged or answered. 2) No instructions were given at any point prior to arrival as to how to access the flat, which is behind a locked entry area to the whole appartment comlese. Eventually, through asking unrelated fast food shops in the street, I found a restaurant in a different street where I could leave my bags till later when I could pick up a key. (This in French - not much English around there). 3) The flat had a plumbing issue with an overpowering stink in the bathroom. I made the mistake on day 1 and left the door oen; it stunk out the whole appartment. Closing the door kept the smell localised but really it wasn't acceptable in that condition. 4) The flat's front window is directely above a late-night music bar - open 8m-5am - and there is noise all night, women screaming, motorbikes revving, shouting in the street. I got basically no sleep the whole time. I looked at moving after the first night, abandoning the fee paid, but I couldn't find a hotel near my conference venue for less than another £750 for the three nights. 5) The basic window blind did little to keep light out from the m
Antonie
Netherlands · Business trip · June 2025
“Very well located, easy to reach, responsive and flexible host.”
Tony
Australia · Solo · June 2025
“Pleasant”
+A one bedroom apartment with kitchen & bathroom. Not far from the train station & pretty close to the centre.
David
United Kingdom · Solo · June 2025
“Comfortable flat with everything you need for an extended stay”
+Compact. Everything I needed. Brilliant location for the theatre.
−The outside of the block is unprepossessing as are the public areas. Inside the flat so much better.
Susannah
United Kingdom · Solo · May 2025
“Accommodation adequate for 1 person, location terrliffic.”
+Self catering. The flat was basic, dark, not sufficient facilities for 2 people (china missing). A bit depressing because there was a metal grill plus net curtains with hooks missing. There was peeling paint/ paper in the bathroom. Towels were worn.... I chose the apartment because of its location, near the station, the old town, in a pleasant area with very good access to transport.
−As above. The entry system really needs sorting: access is needed to the EXTERIOR door before guests can get to the lift and key box. Hint to owner; 1 largish interesting picture eg from the local area can set the scene well. I had 2 problems 1) because I am 5' 3" I was only able to access the very bottom of the fridge. 2) I have to be careful not to fall, normally with a shower this is OK. The deep, shiny sitz bath presented several difficulties because the sides were high and tucked under the basin but more importantly because there was nothing to hold on to when I was covered in water and therefore more likely to slip.
Gordon
United States · Solo · May 2025
“Very good”
Leopoldo
Canada · Business trip · May 2025
“Good appartment. I would come back now that I know how it works. The host, Mario, was helpful.”
+Well equipped apartment. Nice and friendly host.
−At the entrance of the building there is no sign indicating where to go; there is no reception. Actually, one has to go through the back door of the building to the right where there is a trattoria, and ask for the keys there. There could be a sign. I did not receive any mail via booking about this. Something else: there is not light one could use to read at night in bed.
Joe
Australia · Solo · November 2024
“Nice”
+The location was great, the room was great. Thank you.
−Contacting and comminicating with manager was difficult, or rather impossible. I contacted manager in writing via booking.com and tried calling few times, to try checking in (one hour) earlier the day before and on the same day but no response was received - even though I was sick/unwell. I turned up to the building and some resident let me in. Apparently the restaurant staff under the building at back end, know manager well and assisted greatly. Otherwise I'd still be stuck on the street! In summary, someone should be responding to enquiries as soon as possible (similar to the way it operates in hotels and other apartments).
Goran
Switzerland · Couple · May 2024
“It's not too expensive for Basel standards”
+15 minutes walk from the train station, clean, good wi-fi, with coffee-machine and capsules. The Owner of the appartment also owns the pizzeria Artigiano on the ground floor and grants you 20% discount. We have used it. The pizzas and beers were great.
−There are blinds on two windows, but the 3rd window (kitchen) has no blinds, so there is light all the night. The windows are old and wooden, so the noise from the street comes in, whether you close them or not. The bed creaks a lot, every time you move - you might wake-up yourself or your partner. Saturday evening (probably Friday as well) is the time when people go out in the evening and they are screaming, driving very noisy cars under the window, honking... they stopped roughly around 2 o'clock in the morning. We paid 256 CHF for two nights, it's not so expensive for Basel, but we couldn't sleep much on Saturday to Sunday night. The paint on the walls in the bathroom is falling (peeling) off.
Daisy
United Kingdom · Group of friends · May 2024
“Would not recommend, slept very badly”
+Not any real positives except proximity to train station and Marktplatz
−• You can’t enter the building to collect the keys from the lock box unless someone else happens to enter the building and you can tailgate. • Owner never answered my phone calls when I was unable to get inside the property to collect keys • Street is quite dodgy - clearly a brothel just next door and lots of noise at night • Windows are single-glazed so block very little noise out. We were woken up every night several times • No air conditioning and windows don’t open wide so still very hot even if windows are left open until you sleep (can’t leave them open due to noise outside) • Towels smelt of cigarette smoke and were very old and hard • Hairdryer didn’t work • TV was brand new but hadn’t been set up (tuned or connected to wifi) • Only one toilet roll provided for stay • No glasses provided except wine glasses in the apartment, also no scissors, kitchen facilities generally poor and you’d struggle to cook in there