Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Joanne
United Kingdom · Solo · November 2026
+Good sized apartment with good facilities. The view was brilliant from the balcony.
−Unfortunately the main road below was often very busy and noisy which made it not very relaxing when sitting on the balcony. However we do appreciate that Palermo is a busy city.
Karla
United States · Couple · October 2026
“Best accomdations in superior location”
+The location and cleanliness are exceptional. They are great restaurants and shopping close by. Salvatore is very warm and helpful. The apartment is well equipped.
−It was not a big deal: I want to comply with conservation practices, like not flushing toilet paper to protect the environment. However it would be better if housekeeping emptied the tiny wastebasket daily to keep the bathroom from smelling so badly. Visitors from abroad don’t know how or where to dispose trash. We will definitely stay here when we visit Sicily. This did not ruin our ay at all. Beautiful apartment!
Nina
Serbia · Family · October 2026
“A pleasant stay with a few areas for improvement”
+We appreciated the welcome gift of a bottle of wine upon arrival, which was a lovely touch. The accommodation was clean and satisfactorily equipped, and its location on one of the main streets made getting around during our stay very convenient. The balcony was particularly beautiful, offering a lovely view of the rooftops.
−However, there were a few things that could be improved. Although the host had assured us that they would be there before our scheduled arrival time to welcome us, they were late, and we had to wait on the street. Since the accommodation is right next to a busy street, there was noticeable traffic noise, which could be disturbing. The mattress also needs to be replaced, as it was not particularly comfortable. Additionally, the kettle urgently needs to be cleaned or replaced. It had significant limescale buildup, so we had to use a saucepan to boil water for tea instead. Overall, the accommodation has a great location, a lovely balcony, and good amenities, but addressing these issues would make the stay much more comfortable and enjoyable for future guests.
Justine
United Kingdom · Couple · October 2026
“Not returning”
+The property is easy to find and centrally located.
−There is a first front door to two apartments which opens to a small hallway, with separate doors for each apartments. We stayed in the one without the balcony. When we opened the first door we were overwhelmed with a strong smell of cigarette smoke. It was awful. Had we known this, we would not have booked. We asked Salvatore whether people smoked in the apartment and he shrugged and said you could smoke out of the window. Once he had left, we messaged Giovanni to say the smell was terrible. He offered to refund us one night but that was not the point. We arrived on Thursday and left on Sunday and could not rebook somewhere else after we had already arrived. The people in the other apartment left on Saturday. The cleaner was there on Saturday morning as we went out. When we returned, the hallway had the same strong cigarette smell. I can only conclude that the cleaner smoked cigarettes on the balcony and the smoke blew into the apartment, hallway and second apartment. In our apartment, all the internal frosted windows had blinds. But the only external window, nearest the bed, only had a thin sheer curtain. This made sleeping difficult because the street lights shone through. On Sa
Joanna
United Kingdom · Couple · September 2026
“Fantastic Location and great apartment”
+The location was fantastic with incredible view over the marina and access to all the main roads to the key sights. Salvador was fantastic at check in and gave us a great idea of the area and what to do. He is a credit to Ci’Vala House and his English was very good and his enthusiasm endearing.
−There was an iron which was great, but needs an ironing board!
Sam
United Kingdom · Couple · August 2026
“Lovely room and great location”
+Great location and beautiful room and balcony
−Nothing
David
United Kingdom · Couple · August 2026
“Perfect location, very modern apartment.”
+The location is perfect, literally 2 mins walk from the historical centre of Palermo. The apartment itself is very modern, with a great kitchen, dinning area, very nice bathroom and plenty of space/storage. Amazing view of the marina from the window, especially at sunset. Salvatore was the perfect host, gave us a very detailed greeting and made himself available for any questions we may have during our stay.
−Nothing, we had no complaints.
Ansonette
South Africa · Solo · July 2026
+I had an absolutely wonderful stay at Ci'Cala House in Palermo, and I cannot recommend it highly enough. From the moment I arrived, I felt genuinely welcomed. The accommodation is beautifully maintained, exceptionally clean, and perfectly located for exploring Palermo's historic centre, harbour, restaurants, and attractions. Everything was comfortable, thoughtfully prepared, and made me feel at home. What truly made my stay unforgettable, however, was Giovanni. I was travelling alone and unexpectedly found myself in an extremely difficult situation during my trip. Being alone in a foreign country could have been overwhelming, but Giovanni went far beyond what anyone could reasonably expect from a host. His kindness, patience, compassion, and willingness to help turned a very stressful experience into one that I could manage with confidence. He took the time to assist me, offered practical support, and made sure I was safe and cared for throughout the situation. His generosity and genuine concern were remarkable, and I will never forget the difference he made. It is rare to meet someone who cares so deeply about the well-being of their guests. Giovanni is not only an outstanding hos
Sabrina
Germany · Couple · October 2026
“Perfekte Lage und toller, kleiner Balkon mit Aussicht auf den Hafen”
+Tolle Aussicht auf den Hafen mit einem kleinen Balkon. Perfekte Lage an der Hauptstraße zur Innenstadt.
−Die Dusche ist etwas in die Jahre gekommen.
George
Netherlands · Couple · October 2026
+De oude binnen- stad is op loopafstand. Restaurants op loopafstand. Mooi uitzicht op de haven.
−Zeer veel geluid door het verkeer