Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 36 reviews.
Ivona
Switzerland · Couple · October 2026
+The view was very nice but the house was having a terrible smell, and it was dirty. We didn‘t feel good at all good surrounded by this bad smell during our stay and compared to the conditions we experience in Japan it was the worst in term of how clean it was.
−The view was very nice but the house was having a terrible smell, and it was dirty. We didn‘t feel good at all good surrounded by this bad smell during our stay and compared to the conditions we experience in Japan it was the worst in term of how clean it was.
Tina
Australia · Solo · June 2026
“Very Disappointing”
+The view
−The place really smelled awful. There was no toilet on the main level..as we didnt want to negotiate stairs in the we opted for beds on the other 2 floors. My friend chose downstairs for the view. This bathroom was dirty and the cupboard was full of dirty towels and sheets. I opted for upstairs..this bathroom was fortunately clean. I had to hunt for a towel. Seems they just left 3 towels on random beds. The glasses in the cupboard were disgustingly dirty. The whole place really smelled awful. I would only recommend this place to large groups or families who will overlook the negatives. Whilst the view is good its not worth the money. We paid way more for this place than all our other accommodation and was extremely disappointed. We knew there would be steps ..but on hop of this there's a very steep climb/walk up the road to get there. Don't stay unless you have a car.
Mel
United States · Solo · June 2026
“Chalet M”
+Amazing view and location. Very close to lake Ashi. Many shops restaurants and convenience stores are within walking distance. The private onsen and the ping pong tables were a hit with the family. Parking on site was great. Overall, a nice stay.
−They charge a cleaning fee aside from the price per night for the stay, however, we found that the bathroom on the third floor wasn't clean. The rooms on the third floor had a strong musty smell and there was dust everywhere. The screen of one of the windows was open and there were many dead bugs on the sink and floor. It is a large property, and we were only a family of 4, but it wasn't specified anywhere that we were to use only certain rooms in the property. Also, the steps from the parking spot to the property can be quite challenging with big luggage.
Maksim.Sh
United States · Family · June 2026
“a peaceful, scenic escape with unbeatable Fuji views”
+we had such a beautiful stay at this chalet up on a hill in Motohakone. couple steep stairs to get up there but then you walk into this massive (!) multi-floor place that looks exactly like the photos, with a gorgeous view over lake ashi and a full view of mt. Fuji when the skies are clear (we got lucky and caught it in all its glory). great base for exploring too, you can hop on the pirate ship cruise, drive out to Fuji about an hour away, walk to Hakone Shrine in like 25 mins, or do a scenic drive along the Ashinoko Skyline with tons of viewpoints along the way. there's a nice little coffee shop down the hill and a small grocery store that actually has a surprising amount of stuff. honestly would recommend this place to anyone staying around Hakone, especially if you're with a big group and want somewhere peaceful and quiet away from all the traffic and crowds
dagvadorj
Japan · Family · April 2026
−Goods in facility. And so dirty sheets.
Pablo Luis
Mexico · Family · December 2025
“Everything was going smooth until a big spider came out of the bed”
+It was huge, and with beautiful views
−It was not clean, it was dusty and not enough towels. Including the bedsheets that has hairs.
Yvan
France · Group of friends · November 2026
+La vue incroyable sur le lac et le mont Fuji. Le chalet est grand, confortable et bien équipé. Bon emplacement pour aller voir les centres d’intérêt locaux !
−La montée jusqu’au chalet difficile si vous avez des valises ou des problèmes de mobilité c’est quand même un périple. Le chalet a une odeur d’humidité.. pourtant il est bien équipé de Clim et déshumidificateur
Anne
Germany · Couple · November 2026
“Traumblick aber kein Traumhaus”
+Blick über den See und auf den Fuji
−Kommunikation mühsam, da Antworten in Japanisch. Check out Zeit 12 Uhr lt Booking und dem Haus Guide, war dann aber 10 Uhr. Viel Staub auf Regalen, unter dem Bett, alles nicht ganz sauber. Küchenausstattung ok, gibt aber nicht einmal Salz und keine Kaffeemaschine. Haus ist in die Jahre gekommen, Fenster lassen sich nicht öffnen….
Anna
Poland · Solo · September 2026
+Piękny dom że wspaniałym widokiem. Super pokoje, dobrze przygotowane. Mieszkanie super wyposażone.
Maria
Portugal · Family · September 2026
“Great place to relax”
+The amazing view and it was a very comfortable house with all you can need.
−Hard to get there and hard to get a taxi from there, but totally worth it