Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 11 reviews.
Tsvetan
Bulgaria · Family · October 2025
“Great location, bad management”
+Great location!
−This property has great potential, but the management experience was very disappointing. We had agreed to meet at 8:00 PM for check-in and arrived exactly on time, but no one was there to meet us. We rang the bell and called several of the listed phone numbers with no answer. We finally managed to reach the representative around 8:30 PM, and she arrived about 15-20 minutes later. Upon check-in, she asked for an additional €20 “late check-in fee,” even though we had been waiting at the agreed time. After we pointed this out, she decided not to charge it , but the situation left a bad impression, especially since we had been waiting outside for 45 minutes with two small children. The apartment itself was unfortunately not clean , our children’s socks became dirty after just a few minutes of walking inside. One of the bedrooms also has no windows, which made it feel quite stuffy. To make matters worse, we accidentally left a pair of earbuds behind. When we contacted the property, we were told that nothing had been found. It’s a shame, because the apartment has a lot of potential in terms of location and layout, but the poor management and lack of cleanliness really detract from the ex
Daniela
United States · Group of friends · December 2024
“Exceptional”
+So I am probably being a little harsh, however when I booked the property I saw the high rating. When I arrived however the property was dirty (notably the floors). Dust bunnies and hair on the floors. The beds were quite old and the couch was broke (arm falling off). All of the screens on the windows were torn which allowed mosquitoes to get in. The space itself is nice and with some TLC could really be a nice property. Definitely needs updating. The location is good and very quiet except for the family who lives upstairs. The staff and check in process very easy. On a side note we did get the property cleaned while we were there and the lady who cleaned did a nice job.
张
Switzerland · Group of friends · July 2024
“good place for family”
+The apartment is nice, close to every important place surround. The host is really nice, we need to wait around the apartment for a little bit. The house is nice and clean. With all equipment you need
Maryam
United States · Group of friends · June 2024
“Good”
+It was clean
−The washer was broken. My clothes were stuck in it for two days. They sent one person to fix it and he only cut one of my clothes and left. I called them again because we were leaving and they sent another person and he was able to take the clothes out.
Michelle
Australia · Family · August 2023
“Good”
+Great location, close to Firenze SMN right in the middle of the Mercato Centrale, but quiet nevertheless. There are lots of restaurants nearby and within walking distance to major attractions. Good communication with hosts and easy check-in experience .The washing machine was very handy, and the aircon worked well. The shower is quite small but the bathroom is nicely appointed. Cooking utensils are very basic, only one saucepan, but enough to get by.
−A couple of the mattresses were quite hard and the doonas were without covers and not clean. Hairdryer worked but wouldn't turn off unless unplugged so potentially a bit dangerous.
sandra
Spain · Group of friends · November 2025
+Estaba muy bien ubicado y las camas eran cómodas.
−No estaba muy limpio y la cocina no estaba muy equipada.
Angel Carbonell
Spain · Group of friends · October 2025
+Cercanía al centro
−Frigorífico y televisión no funcionan
Simone
Italy · Family · August 2025
“Tutto sommato un soggiorno piacevole, ci ritornerei”
+Posizione centralissima, proprio di fronte al mercato centrale. A 100 m dalle Cappelle Medicee. WiFi funziona molto bene, come pure la TV smart
−Lo split nella camera piccola perdeva acqua e abbiamo passato 3 giorni con un asciugamano sull'armadio ed uno sul pavimento. Il divano e' molto vecchio