Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Janet
United Kingdom · Couple · November 2026
“Exceeded our expectations and could be a 10 rating.”
+Excellent first impressions of a very spacious and bright apartment with a deck. An elevated position for fine views over lush bush and the river. An attractive Art Deco building, beautiful timber floors, separate dining and living areas. Very comfortable and superficially clean. Beautiful one hour's riverside walk to Hamilton Gardens, our main reason to visit. The property is located in a quiet back water and a short walk to the town centre. An oasis in an otherwise architecturally challenging town. A 10.30 check out gives extra breathing space on departure. Very well equipped whilst there are plenty of restaurants, bars and cafés nearby. Two traditional Italian restaurants, both very good on Alma Street, just around the corner. A wonderful craft beer bar is nearby; Last Place Bar, featured in the Neat Places guide to "stay and explore."
−This would have been 10 stars but for the following maintenance concerns: 1) Poor security in that the back door lock is broken and is only "secured" by a flimsy bolt. The restraining door catch is broken. 2) The porch light is broken which means when returning after dark it is impossible to read the combination without a torch. Luckily we were aware and had a mobile phone with a torch. 3) Whilst superficially clean, the oven and washing machine rubber ring failed closer inspection.
Sharon
Australia · Couple · November 2026
+Spacious rooms. Allowed a 1pm check-in. Car parking space. Comfortable couch (but would benefit from cushions). Great location.
−Had to chase host for check in instructions when we were stood outside the property. Mould (black?) in the second bedroom. Whole place needed a good clean. Lightbulbs missing or not working, light switches broken. Not hosts fault but dog barked next door periodically day and night and you could hear people in upstairs and adjacent flats. Leaking pipes outside 2nd bedroom. This place really needs a lot of TLC in order to make it worth staying in.
Karen
New Zealand · Group of friends · October 2026
+Great location, close to restaurants
−Didn’t feel homely, a bit sparsely furnished
Johanna
New Zealand · Couple · October 2026
“Happy comfortable stay”
+Spacious, lovely views, central location and super comfortable beds
−A bit more attention to basic detail needed eg. soap container in shower was empty
Rachel
New Zealand · Family · October 2026
“The property has potential, but the damp, maintenance issues, check-in and night-time noise affected our stay.”
+The property was spacious and in a good location. The master bedroom was large with a comfortable bed. An extra bed was provided without us requesting it, which was handy for our children.
−We had to contact the property for the check-in code after the stated 2 pm check-in time. The house smelled strongly of damp and mustiness, especially the second bedroom. We had to run the dehumidifier throughout our stay and emptied it three times in one day. The wardrobes smelled damp and had black mould, so we couldn’t use them. The second bedroom was missing a curtain, allowing the bathroom light to shine into the room at night. A noisy water pipe outside ran all night, and a neighbour’s dog barked periodically overnight. The shower pressure was very poor, and the outdoor bins were already full, leaving nowhere for our rubbish. The kitchen lacked basics such as dishcloths, a grater and a chopping board. One toaster had a melted cord and looked unsafe, so we didn’t use it. The TV was also very small for the lounge. We accidentally left an expensive pillow behind and contacted the owner to arrange its return, offering to cover courier costs. Although he responded initially, we received no further response, even after following up, which was disappointing. Other reviews appeared to describe similar issues.
tiffany
Australia · Group of friends · October 2026
+Clean, roomy, able to relax and cook dinner was really nice, mid way through a road trip. I would stay again
Tracey
New Zealand · Family · October 2026
“Great location close to CBD restaurants.”
+Location was fab. It was a spacious apartment with lots of art deco features.
−Noise coming from above floor areas and a barking dog nearby that kept me awake. Apartment seemed 'lived in' - there were lots of 'left over' sauce bottles in the pantry, there was a used towel hanging on a door and the entire place needed a real deep clean.
Tarni
Australia · Family · September 2026
“Nice overnighter”
+Nice little place to spend a night. The river views are nice, bedrooms were comfortable and close to shops etc
−The back veranda - didn’t get use out of it as we had a little one with us and there is no safety railing. Also nice grass area, but you can’t access it.
Sarah
New Zealand · Couple · September 2026
“Fantastic Highly Recommended”
+Big apartment, very clean, great beds and bedrooms, lovely bathroom, walking distance to Wintec, City Centre, Bars and Restaurants. Great Parking, and a carport! Quiet no traffic noise, felt like home away from home.
−Would be nice to have Tea bags, Milk (UHT) & Butter, so we don't have to travel or go any buy those items as soon as we arrived.
chris
New Zealand · Solo · August 2026
+Location.the space,
−The glass panel on the shower,which was wobbly and unsafe. No electric blankets. A note next to the red button for the kitchen hot water would be appreciated Instructions needed to operate t.v.