Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 17 reviews.
Beatrix
Belgium · Solo · March 2026
+A few days before arrival, the host asked me to pay half of the price via PayPal. I should have cancelled the reservation at that point, but they contacted me on WhatsApp and were very nice and understanding, saying that, exceptionally, I could pay the full amount in cash upon arrival. On the morning of my arrival, I received an email from Booking stating that the reservation had been cancelled at the host’s request. When I contacted them via WhatsApp, they claimed my account had probably been hacked, as they had received several similar messages. They assured me the reservation was still valid and that I could come and pay in cash. They also sent me photos of a property called “Seraia Luxury Apartments” (not “Serena”). I had other reservations on Booking at the same time, and nothing unusual happened with them, so my account had definitely not been hacked. I decided to book a hotel instead and informed the host that I did not feel comfortable proceeding outside of Booking’s platform. In my opinion, this place and its pricing are a scam.
−A few days before arrival, the host asked me to pay half of the price via PayPal. I should have cancelled the reservation at that point, but they contacted me on WhatsApp and were very nice and understanding, saying that, exceptionally, I could pay the full amount in cash upon arrival. On the morning of my arrival, I received an email from Booking stating that the reservation had been cancelled at the host’s request. When I contacted them via WhatsApp, they claimed my account had probably been hacked, as they had received several similar messages. They assured me the reservation was still valid and that I could come and pay in cash. They also sent me photos of a property called “Seraia Luxury Apartments” (not “Serena”). I had other reservations on Booking at the same time, and nothing unusual happened with them, so my account had definitely not been hacked. I decided to book a hotel instead and informed the host that I did not feel comfortable proceeding outside of Booking’s platform. In my opinion, this place and its pricing are a scam.
Rachel
United States · Family · January 2025
“Exceptional”
Mariah
Canada · Couple · July 2024
“Absolutely, madly in-love with this house; Casa Serena! 😍”
+I truly loved my stay at Casa Serena so much! 😍🥰 This villa is absolutely beautiful and true to all of the photos! There is a washer and dryer in the house which aren't advertised in the booking but work perfectly fine! So just know that there is a place within the house to wash your clothes if you need to! :) The location of this villa is in a very safe, quiet neighborhood as well with lots of amazing restaurants, cafés and shopping centers nearby! There is a huge mall only a ten minute walk away called the Las Americas mall with a huge grocery story within it for all of your shopping needs! Aside from all of the excellent restaurants, shopping centers and etc. around this location, the house itself has three floors with three bedrooms and four working bathrooms. Three of the bathrooms have their own working showers and all rooms in the house have working air conditioners to help keep you cool all throughout the house. The kitchen is so absolutely beautiful with lots of cupboard space and even a pantry to store everything! :) The pool outside is shared to the surrounding houses from within the Sereia Luxury Villas but, my boyfriend and I went swimming almost every day and no one
−There was truly nothing that I didn't love about this house or about my stay here at Casa Serena! 🥰
Miguel
United States · Couple · June 2024
“Exceptional”
+The house and pool were really relaxing. There were restaurants near by that were close enough for walking distance. The kitchen had what we needed to make breakfast and eat our leftovers. The surrounding area is very quiet and safe.
−The upstairs bedroom with the biggest bed was hard to cool down. Understandable during a heat wave.
Stephanie
United States · Family · February 2024
“Traveled with family. . Bathroom for each bedroom. Cooking was easy. Washer & dryer. Temperature easy to control.”
+Great amount of room. Well appointed. Safe. Quick access, 0.5 miles to shopping. Closer restaurants.
−Not easily accessible to bus route. Multiple stops, changes to get around. Would like some chairs to sit by pool!
Franjo
Switzerland · Family · January 2024
“Exceptional”
+The place is amazing, great location, very clean, everything works as supposed to, hospitality 10/10, my new favorite place to stay in Cancun.
Laura
Italy · Solo · August 2026
+Margherita ci accolto con grande gentilezza e disponibilità. Ampi spazi.
−Scarsa pulizia. Appena arrivati non c era acqua e abbiamo aspettato due ore l idraulico facendoci saltare l intera serata. La doccia all ultimo piano aveva il soffione rotto. La posizione richiede per forza l uso di taxi sia per il mare che per i locali serali.
Henk
Netherlands · Family · August 2026
“Prima huis met een mooi zwembad.”
+Prima huis met een mooi zwembad.
−Er was voldoende servies op frisdrank glazen na.
Rasita
Lithuania · Group of friends · February 2026
+Šeimininkė paslaugi, virtuvėje nieko netrūko.
−Vienama miegamajame buvo prastas čiužinys. Vonioje nebuvo higienos priemonių. Svetainėje perdegusiuos lemputės, trūko šviesos.
Shay
Israel · Group of friends · August 2025
+הדירה גדולה מאוד ויש המון חדרים
−אין טלויזיה בסלון המרכזי מכונת הכביסה לא עובדת ויש יותר מידי מדרגות