Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 36 reviews.
Sarah
United Kingdom · Group of friends · September 2026
+Nothing - the accommodation cancelled on us and the only reason I knew this was because I phoned to confirm our early check-in.
−Terrible customer service. They cancelled our accommodation on the morning we were driving to Wales and did not get in touch with us to give us advance warning. I only found out as I called to confirm early check in.
Rhiannon
United Kingdom · Family · August 2026
“Terrible! Booking was amended/cancelled without letting us know before we arrived”
+I’m sure it would have been lovely of we actually got to stay there. We arrived at the property early, I asked if it was possible to check into the property and was told to come back at 3 after specifying we were staying in Cartref. I happily did so and then came back at 3. It was a different person at reception who then said the property was already occupied and then our party of 6 had been moved to a room in the hotel that accommodated 4!!!! I was asked if I had been contacted, which we hadn’t, and was informed the company had recently been taken over. I asked the receptionist what my options were and we were offered overnight accommodation in the hotel which we had no alternative but to accept while we looked for alternatives.
−It was clear the first receptionist knew the property was occupied and knowing she was clocking off didn’t want to have a difficult conversation. The staff after that were great in helping us as it clearly wasn’t their fault but it was terrible experience from the moment we arrived. The hotel accommodation we had for the night was basic. Rooms were tired with broken furniture and I wouldn’t have chosen to stay there but had no alternative.
Norman Andrea Pascual
United Kingdom · Group of friends · August 2026
+Clean, big space and 3 toilets, comes with spa access
−Ground floor toilet smelly, on booking was advertised as 4 bed rooms but it was only 3. Apparently was booking fault.
Aidan
United Kingdom · Solo · July 2026
“1 night stay”
+All of the rooms were very spacious and comfortable Checkin was simple
−There were a couple very minor issues; broken ice dispenser on fridge, VERY loose look on one of the bathroom doors (came out of the door handle but still worked)
Wendy
United Kingdom · Group of friends · May 2026
“Great location, details need updating”
+Excellent location for walking Pen Y Fan Very spacious house The welcome pack was great
−Shower barely working - certainly couldn’t wash hair with the lack of pressure House was advertised as 4 bedrooms but is only 3 so messed up what we’d organised for who went where Downstairs toilet has been removed but would have been useful
allie
United Kingdom · Group of friends · May 2026
“Amazing”
+Thanks so much - great trip
−Nothing
Katie
United Kingdom · Solo · April 2026
+Fabulous house! Very spacious, excellent garden area and big bedrooms. Will definitely be back 😀
Sarah
United Kingdom · Group of friends · January 2026
“A perfect relaxing get away”
+A spacious house, with beautiful garden and surroundings. With everything you need for a perfect get away
Joanne
United Kingdom · Family · January 2026
“Very enjoyable”
+Beautiful location. Really handy to have hotel & Spa facilities next to house. All Hotel staff that we came in contact with were very friendly & helpful. Nice quality of furnishings in House. Very enjoyable stay.
−No welcoming pack. No can opener to be found. One would have been extremely useful, but generally well equipped.
Twinny
United Kingdom · Group of friends · December 2025
+Everything
−Nothing