Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 55 reviews.
Stefano
United States · Family · March 2026
“Stressful. I got the appartment for my kids and could not get a hold of anyone to sort out keys.”
−contacting the hosts was very problematic. My kids were there and I just could not get a hold of anyone. We had two different numbers , one from booking and another came by text. neither was answering and the kids were arriving and it was just so incredibly annoying. I could see they were getting messages but apparently each thought the other was taking care of it or something. And then, in winter, the water did not run hot unless you let it run for ever, and then it was either scolding hot or freezing cold... again could not get anyone to answer the phone to ask for clarification. Just not good. Plus, it is not at all clear that this is a shared two-room apartment. One has a beautiful view of the water.
Valerie
Mauritius · Solo · September 2025
“very disappointing for the price paid”
−Aircon not working and it was very hot Fans did not work properly apartment not cleaned properly bathroom curtains dirty
Bean
Canada · Couple · June 2025
“Poor”
−Property had ants and smelled foul. Person greeting us requested 32eu and did not explain why
Roselle
United States · Family · June 2025
“Amazing !!!”
+The house was incredibly easy to find, especially when arriving by boat just a short and simple walk from the drop-off point, which made our arrival stress-free. The location itself felt peaceful yet very accessible, making it a great base for exploring. The owners were truly wonderful, warm, friendly, and genuinely accommodating. They went out of their way to make sure we felt welcome and comfortable, offering helpful tips and being understanding of our needs throughout the stay. Their kindness added a personal touch that made the experience feel more like visiting family than just renting a place. The overall atmosphere was cozy and inviting, and it was clear that they cared about creating a good experience for their guests. I would absolutely stay here again!
−Nothing
Gill
Australia · Family · June 2025
“Exceptional”
+Great location right near ferry stop to Airport and Murano Island. Luggage storage downstairs allowed us an extra few hours to explore.
Luz
United States · Family · December 2024
“Good stay”
+This apartment has a great location. But it has many arrow stairs for the room for 3 people. If you have heavy luggage it’s possible but you need strength. The bathroom is like right outside of the apartment. A little strange setup but it worked for 1 night. The air conditioner was not working properly. The owner tried fixing it, but at the end it was blowing warm air.
−Air conditioner, and we think it was a little expensive for 1 night. We had stayed in Venice before in high season and the rate was better than this one in October.
Jeanette
United Kingdom · Group of friends · November 2024
“Great apartment in fab location”
+Location was fantastic - right by Fondament Nove waterbus stop! Lovely little apartment, very clean, good facilities and really comfortable. Communication with the owner was easy and they were really helpful.
Luz
United States · Group of friends · October 2024
“It was an okay stay.”
+The location
−Too many stairs to bring up heavy luggage and the bathroom was out of the studio. The air conditioner was not working properly. But the owner was really nice.
Tenille
Australia · Business trip · September 2024
“Good location with some compromises on comfort”
+The apartment is next to the ferry stop and an easy transit from the train station. The host gave clear instructions on which ferry to catch and where to disembark. He was waiting for us and gave us a comprehensive tour of the apartment and provided useful information about the area. The amenities are OK and the space was comfortable for two of us.
−Only one key is supplied which makes it hard if you need to do different things - you also need to the key to exit the building which made me uncomfortable with the thought of an emergency. The bed is two singles pushed together so the mattress levels were different when sharing the bed. Water pressure and hot water are terrible. We needed assistance when we couldn't get the shower to run hot. The host was quick to assist, however, water pressure in the shower is very bad and the hot water doesn't last long - there is a trick to run the kitchen hot water tap to generate enough water pressure to heat the system for showers. We were also uncomfortable with the apartment security - two apartments are accessible behind a locked door from the entry way - however the 1bed apartment is up a further set of stairs without it's own main door. There is a sliding door that can be locked with a padlock but the bathroom is outside the main apartment and not a functional solution. At least we could use the padlock from the outside of the apartment to keep our possessions safe while exploring Venice.
Maria Adela
Argentina · Family · August 2026
“Muy bueno!”