Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Edwin
United States · Family · October 2026
“Fantastic location. And the amount of space for our family was perfect. the fact we can do laundry +”
+The amount of space and the location.
−The bathrooms could you some cleaning overall. The staff was hit or miss.
Ahmed
United Arab Emirates · Solo · October 2026
+The location , stuff and the rooms
−Nothing
Pelin
United States · Solo · October 2026
“Misleading advertising, poor accommodations, and serious privacy concerns”
+Nothing except the location
−Extremely disappointing experience. The property looks nothing like the photos advertised online. The rooms are dark, with tiny windows, very little natural light, and none of the bright, spacious atmosphere suggested by the listing. The refrigerator was also extremely noisy. What was particularly concerning was that a male staff member entered my mother's room despite the door being locked, apparently to leave complimentary chocolates. Regardless of the intention, entering a guest's locked room without prior notice is a serious invasion of privacy. The property's name and proximity to the famous Çırağan Palace also create the impression of an association with the luxury hotel, which influenced our decision to book. After seeing the actual accommodations, we requested to cancel the remaining nights and receive a refund, but the property refused, despite the significant discrepancy between what was advertised and what was delivered. If you're simply looking for a place to sleep, this property might be adequate. **But if you're expecting anything resembling a luxury hotel experience, look elsewhere.** The marketing creates expectations that the actual property simply does not meet.
Sinan
Iraq · Solo · September 2026
+Location and staff are both excellent
−The room is not isolated well and you can hear other rooms voices
Yasaman
United States · Group of friends · September 2026
+The location is good and close to most attractions
−The hotel located 20 feet from a mosque and a public bathroom.
Tracy
New Zealand · Couple · September 2026
−Our room was located right beside a mosque for early wake up call to prayer.
Mozhdeh
Iran · Family · September 2026
“Disappointed - Got charged for an apartment we never used.”
−Disappointed - Got charged for an apartment we never used. We booked two apartments for our family stay, but due to an error during the booking process, I accidentally made three reservations. The emails from Booking.com were grouped in my mailbox, so I didn’t realize the mistake at the time. At check-in, the reception staff processed our stay for two apartments, and we stayed there comfortably for four days. At no point did they mention the third reservation. It was only after returning home and checking my credit card statement that I discovered I had been charged for three apartments. We never used the third one. While I understand this was my mistake, I believe the hotel missed a clear opportunity to inform us at check-in, which could have prevented this situation. A guest should not be charged for a service they didn't use when the property had the chance to flag the issue but chose not to. I have since contacted Booking.com, but they have not been responsive. I am writing this review in hopes that the hotel will consider a partial refund for the unused apartment, as we genuinely did not occupy or benefit from it. This has left a very bitter taste after what was otherwise a wo
Mozhdeh
Iran · Family · September 2026
“Disappointed - Got charged for an apartment we never used.”
−We booked two apartments for our family stay, but due to an error during the booking process, I accidentally made three reservations. The emails from Booking.com were grouped in my mailbox, so I didn’t realize the mistake at the time. At check-in, the reception staff processed our stay for two apartments, and we stayed there comfortably for four days. At no point did they mention the third reservation. It was only after returning home and checking my credit card statement that I discovered I had been charged for three apartments. We never used the third one. While I understand this was my mistake, I believe the hotel missed a clear opportunity to inform us at check-in, which could have prevented this situation. A guest should not be charged for a service they didn't use when the property had the chance to flag the issue but chose not to. I have since contacted Booking.com, but they have not been responsive. I am writing this review in hopes that the hotel will consider a partial refund for the unused apartment, as we genuinely did not occupy or benefit from it. This has left a very bitter taste after what was otherwise a wonderful stay in Istanbul. I hope the management will do the
Mozhdeh
Iran · Family · September 2026
“Disappointed-got charged for an apartment we never used”
−We booked two apartments for our family stay, but due to an error during the booking process, I accidentally made three reservations. The emails from Booking.com were grouped in my mailbox, so I didn’t realize the mistake at the time. At check-in, the reception staff processed our stay for two apartments, and we stayed there comfortably for four days. At no point did they mention the third reservation. It was only after returning home and checking my credit card statement that I discovered I had been charged for three apartments. We never used the third one. While I understand this was my mistake, I believe the hotel missed a clear opportunity to inform us at check-in, which could have prevented this situation. A guest should not be charged for a service they didn't use when the property had the chance to flag the issue but chose not to. I have since contacted Booking.com, but they have not been responsive. I am writing this review in hopes that the hotel will consider a partial refund for the unused apartment, as we genuinely did not occupy or benefit from it. This has left a very bitter taste after what was otherwise a wonderful stay in Istanbul. I hope the management will do the
Dagmara
Poland · Group of friends · October 2026
“Brak zainteresowania ze strony obsługi faktem że zdjęcia są nie zgodne z opisem , brak rekompensaty”
+Wygodne łóżko
−Nie zgodne zdjęcia i rzeczywistością , cena wygórowana