Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 49 reviews.
Liz
United Kingdom · Couple · July 2026
“Should be better maintained for such an expensive apartment”
+Location very convenient
−Needs maintenance - floor and shower tiles missing. Light switches not working. No air con in bedrooms. Dirty shower
Clorinda
Australia · Couple · July 2026
“Excellent location and air conditioning”
+Excellent location and air conditioning
−Missing tiles in the shower, missing timber floor board in the bathroom and the shower tiles need a good scrub / clean
EeLT
Malaysia · Group of friends · June 2026
“Great location but needs a few very simple fixes.”
+It is clearly the best location in Florence. It is 30 meters to the Ponte Vecchio and on the south side of the river so very easy access to all of Tuscany, Bolgheri, Pisa, Lucca etc. The Garage Lugarno is right up the street and they are good about getting the ZTL paperwork (restricted driving zone) filled out once you send your plate. There are two separate bedrooms should you need that which share a bathroom and there is a WC in the hall. All this is great. I cannot say enough about the location.
−What drives me crazy (we have stayed there before) is that for a tiny sum of money, as in much less than we just paid for 3 nights charge, it could be great, It's small things like cleaning materials. If you want guests to keep your place clean make it easy. The same tile in the bathroom that was missing three years ago is STILL missing? The directions for the washer/dryer are not the right ones. It is fine to hang things on the racks provided but give proper instructions. As far as we could tell there are no television channels in English. Nada. We arrived and the second bedroom did not have linens on the bed. This was fixed promptly but it shouldn't happen. Leave a few extra towels for God's sake. Florence is hot and one might shower more than once a day. These are all very very simple fixes that would make the stay so much nicer. To finish I will absolutely be back as the location is terrific and the management company is responsive. I have sent people there several times and I am tired of telling them BUT this and that are not great. I have had rental properties for 40 years. Just fix it.
Tajgir
United Arab Emirates · Group of friends · September 2025
“most important is that Property didnt have smart TV and youtube.”
Yaa
United Kingdom · Couple · August 2025
“We loved staying here. Thanks so much!”
+We were met at the door by Matteo, who kindly arrived earlier than planned. He walked us through the apartment to ensure that we were made aware of everything that we needed to know. The location of the apartment was perfect - near so many sites, restaurants and a great little supermarket and we'd definitely like to stay again as we didn't have much time in Florence unfortunately. The apartment contains everything that you need when away from home.
−I couldn't seem to work the blinds in the living room and the dining area and so privacy was a little lacking during our time. I didn't want to force and potentially break them, so just had to ensure that we were fully clothed at all times.
Nathalie
Austria · Family · May 2025
“Very nice stay, great and helpful staff - first time we had a person actually check us in and walk us through everything”
+Great location!
−The bedroom facing the street is nosy, of course given it’s prime location. The other bedroom is not nosy but it does get bright starting at 6am.
John
United Kingdom · Couple · October 2024
“Passable”
+The location was great
−The apartment was dark, many of the lights didn't work and the shower was rubbish. Alot of effort was put into making the olqce look good, but nothing seemed to work!
Alan
United Kingdom · Couple · September 2024
“I would never go back. I question if it is even legal habitation.”
+The location was on a busy noisy street but very close to the Ponte Vecchio and within walking distance to most of historic Florence. For a quieter night's sleep we chose to sleep in the back bedroom which did not overlook the street. More on that bedroom below...
−The apartment was in desperate need of attention to safety, repair, and cleaning. One of the worst places I have ever stayed overnight. Booking.com lists it as a 4 star accommodation which is beyond belief! I rate it as 0 star. I will let the photos I took speak for themselves. Low points were: Shower that barely drained so we showered standing in cold soapy water. The shower had clearly overflowed many times previously and warped the wood floor to the point that wood strips were warped and loose and a trip/slip hazard. Management must have been aware of the overflow problem as there was evidence of bodged repair work to the wood floor. Washing machine did not work and had exposed wiring. Unrepaired damage to walls. Broken shelving in closet. Tired soft furnishings like blinds falling apart, torn leather, etc. All of this for nearly €200 a night in September! I sent the manager a message about the shower not draining and never got a reply. In my opinion, BSJ apartment should immediately be inspected by Booking.com. I will seriously question 4 star ratings from Booking.com in the future. Pictures include: soapy pool of water in bottom of shower; warped wood floor in bathroom and the
Melissa
United States · Group of friends · September 2024
“Good”
+Excellent location and the apartment has so much potential. It just needs some TLC from management. They were responsive when I suggested a solution for my complaint but I feel that the things that needed fixed had been like that for some time due to other reviews. We own and manage other properties of our own and would have loved to have had the opportunity to share with ownership what we saw that could be improved because this apartment is truly a nice apartment that is missing the mark on a few items that would make it a excellent choice for most travelers. If repairs were done and small improvements were made, we would love to stay again. We truly hope this review is helpful to management and ownership since we did not have an opportunity to share our honest feedback, as we truly wish to see the owner succeed in this rental.
−We would love to share with ownership directly.
Prashant
United Kingdom · Group of friends · August 2024
“Worst Experience”
+This is in an individual building which was very quiet and Access was provided remotely to the apartment.. Location is walking distance to key attractions.
−1. Not a great place for family, very isolated feeling within the building. 2. They were just interested in taking all the payments and not making sure that all the essential things are in order. 3. Bedrooms do not have Air Con so if you are traveling in Summer then stuffed like us. Moreover they had standing fans in each bedroom and one of them didn't work. 4. Emergency contact provided didn't answer for the first 3 attempts and at the 4th time said they can't come and fix the issue and will attend tomorrow when we are checking out. The funny part is I was given advice to keep the bedroom door open for both the rooms and turn on the AC in the corridor which will cool all the rooms. Such a service. 5. The washing machine was out of order