Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 58 reviews.
Shilen
United Kingdom · Group of friends · June 2026
“Decent apartment, but the access issues and deposit handling completely spoiled the experience.”
+The apartment itself was reasonably clean and the location was convenient for Birmingham city centre.
−The main issue was the access system and lack of support. Late at night we were unable to get back into the apartment due to key/access problems and were left locked out for several hours. This caused significant stress and inconvenience for our group. Communication during the issue was poor and the situation took far too long to resolve. In addition, the £250 security deposit pre-authorisation remained pending for longer than expected after checkout and had to be escalated through Booking.com before it was finally released. I would strongly advise future guests to carefully consider the access arrangements and deposit handling before booking.
Natarajan
United Kingdom · Solo · April 2026
+Great location, easy access and communication.
−Visits from maintenance, cleaner, poorly organised during stay, hot water availability at certain times.
Lara
Brazil · Solo · April 2026
“Peace, quiet and comfort!”
+The place is perfect, beautiful!! I would live there all my life, the owner of the place is very polite and friendly, the place has a beautiful view both at night and in the morning, super clean and comfortable!! I will come back more often and this place will be my favourite in the city
−Everything in the accommodation is identical to the photos, perfect place, I already want to go back there other times, the place has all the utensils
ZAINAB ONYELA
Zimbabwe · Solo · April 2026
+The apartment is in a superb location
−The apartment sheet weren't so neat and liaison with the staff was poor
caiqiang
United Kingdom · Group of friends · March 2026
“If we really did it, we can lose money. It's very uncomfortable now. I don't have much money to make it. I don&#”
+The house is very good, but the landlord will falsely accuse the things being stolen and broken. Remember to check everything when you move in the future. We didn't use the oven at all during our stay. The landlord sent me pictures saying that the inside was very dirty, and the cleaning fee should be deducted from the deposit. The cups, pots, bowls and pans are missing, and the cabinets are broken. After checking out, these are all fabricated by the landlord himself. I hope you can pay attention to it.
−The house is very good, but the landlord will falsely accuse the things being stolen and broken. Remember to check everything when you move in the future. We didn't use the oven at all during our stay. The landlord sent me pictures saying that the inside was very dirty, and the cleaning fee should be deducted from the deposit. The cups, pots, bowls and pans are missing, and the cabinets are broken. After checking out, these are all fabricated by the landlord himself. I hope you can pay attention to it.
Muranganwa john
United Kingdom · Couple · December 2025
“Good”
+Good
−Good
Colling
United Kingdom · Group of friends · November 2025
+Good location, good security, comfortable.
−Due to faulty windows (not able to fully close) there was lots of noise pollution from the busy street outside which continued until approx 4AM.
Haroon
Pakistan · Family · October 2025
−This property is a fraud and scam. I had to deposit £250 as security out of which they deducted £110 for unknown reason. They haven't credited me yet with the remaining amount. Guests to be really careful in selecting this property. The owner Mustansir Lakda doesn't attend my calls or reply messages. They have advertised several other properties by different names like Ruby, diamond etc. Will register my complaint on booking.com.
Madison
United Kingdom · Group of friends · August 2025
+Beautiful location, wonderful views, very grateful for the fans included
−The way to enter the building was very complicated
Colin
United Kingdom · Family · August 2025
“Nice clean apartment in fantastic location, close to bars and restaurants”
+Great location
−Slow responses from apartment owner