Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
+Property was very clean. Check-in was bumpy, but I think Expedia provided incorrect contact info. Property managers werevery helpful. Señor B spoke limited English, but we got by using translation app. Appartment was sparse and minimalistic. Pool was nice and clean. Location of apartment was within walking distance of restaurants, laundry, pharmacy. Neighborhood was walkable and safe. Apartment was inside a locked gate. Our unit was secure and quiet for sleeping.Enjoyed our stay.
+J'ai passé un excellent séjour à l'aura studio, le studio est propre et fonctionnel, l'extérieur ( patio , rooftop avec piscine) est très agréable. L'hôtel est bien placé, à proximité des collectivos et du terminal ADO pour les bus. Je reviendrai avec plaisir.
“Consigliatissimo”
+Appartamento veramente eccellente e spazioso. Pulizia ottima, a 10 minuti a piedi dalla 5 Avenida . Piscina privata pulita ogni giorno. Quando torneremo a Playa del Carmen soggiorneremo ancora qui
+L'endroit calme belle piscine les gens très gentilles excellent !!
“Excelente”
+Excelente muy buen servicio muy amables y tolerantes
“Je recommande”
+J'ai grandement apprécié mon séjour de 14 nuits au Aura Studio. Les lieux sont confortables sans être luxueux. Le rapport qualité-prix est, selon moi, excellent. La piscine est appréciable et les lieux extérieurs sont bien aménagés. Situé près de plusieurs commerces c'est pratique. Un peu loin de la plage mais la promenade est agréable car en prenant le boulevard JUAREZ, il y a des boutiques de toutes sortes tout au long du boulevard jusqu'à la plage. Le personnel y est très sympathique. Je recommande cet hôtel où je me suis sentie très bien. J'ai aimé y séjourner. Voyageant seule, je m'y suis sentie en sécurité. L'équipement de base de la cuisine aurait avantage à être amélioré mais lorsque j'ai demandé des choses manquantes, je les ai rapidement obtenues, ils sont venus me les donner (passoire, chaudron, il n'y avait pas d'ouvre bouteille). Parfois la chasse d'eau (en matinée) était moins efficace, le débit d'eau était moins fort. Mais en soirée cela n'arrivait pas. La déco pourrait être améliorée dans la cuisine particulièrement. Pas de cadre, rien qui égaye cet espace. Parcontre l'espace jardin y est vraiment très soigné et de très bon goût. Les hamacs, les chaises et toutes ce
Verified traveler
January 2024
“No hot water in single main floor room”
+Single ground floor room smelled like sewage on check in. Maintenance guy cleaned shower drain and opened window to get smell out second day after being asked, but I did not feel safe leaving main windows open while out and luggage in room or while sleeping on ground floor. It’s inside gated locked complex but quite a few rooms and people coming and going often through gates. Had to leave bathroom door always closed to keep the musty drain smell out of rest of room. Bathroom is so tiny to close the door you would have to step in to shower and turn around to close bathroom door then step out of shower to use toilet. No hot water during entire week there in shower. Some days it was warm-ish. Friends who stayed in a bigger room on second floor did have hot water so might be an issue just in the single main floor rooms. Plants around complex were beautiful. There was only 1 single small water bottle left in room at check in , no cooler or jug so had to walk to oxxo to buy big water jug for stay. Had stains on bed comforter. It was really inexpensive but you get what you pay for. Would definitely opt to get double room upstairs for small amount more. House across from complex has 3 dogs
+Great places, clean, cozy, friendly staff and just like been at home, walking distance to beach and 5 ave takes 10 mins, Super market 5 mins walk. Collectivo buses nearby.Main collectivo bus station 5 mins walk. There is a small swimming pool and pool chairs to lay down by pool, pool was cleaned everyday. Hammocks to lay down under shaded platform. There was no problem with management allowing us to stay passed our check out time, six and half hours, no additional cost. The Air conditioning was excellent kept the condo suite cool and nice. Our favorite restaurant EL Fogon was 10 mins walk. Fresh fruits and juice restaurant 2 mins walk. Lots of local food restaurants around and great food , great prices too all within 5 mins walk. Very convenient place to be. Highly recommend this place.
+We stayed for a week in a 1 bedroom king room. The room was clean and the communication with staff was good through Whatsapp. The kitchen was minimally stocked, so we ate out most nights. There's a small beer fridge and that's all we needed, plus there was a dispenser for distilled water which was great. There's no hair dryer, shampoo/conditioner so I recommend bringing soap and your own amenities. Also very dim lighting if you want to do do your make up or shave. The shower was tricky to get hot water. We figured out that our hot and cold taps were reversed and the water temperature was inconsistent. We did have hot water but our friend on the main level didn't have hot water. Over all, this condo was safe and clean and good, but also know that you get what you paid for so don't have high expectations.
“Hidden Gem”
+Aura Studios has everything I needed. It's close to restaurants, shops and supermarkets. I walked everywhere. It's not too loud on weekends, I was able to rest no problem. The staff and management are amazing and the cleanliness is A+